Laura Brown
Laura Brown at Westside Lexus

Laura Brown | Page 5

Service Consutlant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.5
182 Reviews
4.5

182 Reviews

Write a Review

Dealership Experience

13 yrs, 6 mos

182 Reviews of Laura Brown

July 20, 2021

Dealership Rating
Employee Rating

Very knowledgable people and great customer service.They Very knowledgable people and great customer service. They helped me find the new car I wanted And did not push a different one just to get A sale More

by JRVAUTHRIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Jones , John Parish

Jul 20, 2021

Westside Lexus responded

Thank you so much for leaving us 5 stars! There's nothing we love more than hearing you received great customer service! At Westside Lexus it's not about the sale for us, it's about getting you the vehicle you're seeking. We're happy to hear that we succeed there for you, and we thank you for your recommendation of the service department as well! Thank you for your business and we hope to assist you again down the road!

July 01, 2021

Dealership Rating
Employee Rating

The Dealership is always great because they have great people to help you! More

by jmills6031
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki

Jul 01, 2021

Westside Lexus responded

Thank you for the wonderful review and for doing business here at Westside Lexus! We feel lucky to have you as a customer!

Jul 01, 2021

jmills6031 responded

Westside is a great dealership. They have the best people to help you!

June 18, 2021

Dealership Rating
Employee Rating

I’m very satisfied with Westside Lexus. Everyone I’ve come in contact with is very reliable and accommodating. I’ve never had a problem with anyone taking care of my needs. More

by SCOTTIELC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2021

Westside Lexus responded

Thank you for the great review! We are delighted to hear that we can provide exceptional service every time you stop by Westside Lexus. We look forward to working with you again down the road. Take care!

May 18, 2021

Dealership Rating
Employee Rating

Consistently perform at a very high level. Agents go beyond what is required. Service department is the best i have ever experience. Will always own a lexus More

by NIRAMBER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Solomon , Nam Pham

May 18, 2021

Westside Lexus responded

Thank you for the outstanding review and kind words about the service team here at Westside Lexus! We will be sure to pass your compliments along. Drive safe, and we hope to see you again down the road!

May 14, 2021

Dealership Rating
Employee Rating

It was a pleasure working with Shekhar Shroff on the purchase of our new/second RX350. I would also like to take this opportunity and recognize Laura Brown for her support with the service requirem More

by URTEXAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shekhar Shroff

May 14, 2021

Westside Lexus responded

Congratulations on your new Lexus RX 350! We are very glad to hear that you have enjoyed working with Shekhar and Laura and appreciate you taking time to share this feedback. Thank you so much for reviewing Westside Lexus!

May 03, 2021

Dealership Rating
Employee Rating

I have used Westside Lexus for all my cars and they always stay focused on making sure everything is done to my expectation and convenience More

by bbeathard1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau , James Breaux, Frank Mata

May 03, 2021

Westside Lexus responded

This review made our day! We strive to deliver a seamless experience for our guests, and it is wonderful to hear that this was reflected in your visit. Drive safely, and we hope to see you again at Westside Lexus!

April 29, 2021

Dealership Rating
Employee Rating

Everybody I came in contact with was friendly and everything went very efficiently. This has always been my experience at Lexus. John Loving and Laura Brown could not have been friendlier and more ef More

by raymond16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, John Loving

Apr 29, 2021

Westside Lexus responded

Raymond - thanks for reviewing Westside Lexus! It makes us happy to hear that John and Laura provided you with exceptional service during your visit!

March 17, 2021

Dealership Rating
Employee Rating

Steve and Laura are the face of your dealership they both have demonstrated the utmost professionalism. They are friendly and efficient. I recommend them to my friends and Associates More

by david@pasonline.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann

Mar 18, 2021

Westside Lexus responded

David - It means a lot to hear that we earned your recommendation. Thank you so much for shopping with us at Westside Lexus and taking time to share this feedback about Steve and Laura! We hope that you're enjoying your new vehicle.

March 09, 2021

Dealership Rating
Employee Rating

This is my third Lexus. I’m very happy with my car and would like to thank Mr. Loving for his extreme patience with me. I know I’m not one of the easiest customer, but he was great in all situations. This More

by LUCY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, John Loving

Mar 09, 2021

Westside Lexus responded

Congratulations on your new car! Your glowing feedback means a lot to us and we look forward to working with you in the future. Thank you from all of us at Westside Lexus!

February 28, 2021

Dealership Rating
Employee Rating

Laura Brown has a professional and hospitable demeanor. she responds quickly and efficiently. I very much enjoy the pick-up and delivery service but wish you would employ more drivers to free up appointmen More

by david@pasonline.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann , Steve Machann

Mar 02, 2021

Westside Lexus responded

David, thank you for taking the time to leave us this review and feedback. We will be sure to let Laura know that you appreciate her help, and we will certainly share your suggestion with our team. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again!

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