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Latzu Lara

Overview Reviews (478) Inventory (404)

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Latzu Lara

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Latzu Lara

Finance Director

San Antonio Dodge Chrysler Jeep Ram

11910 I-35
San Antonio, TX 78233

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4.7

478 Reviews

Overview Reviews (478) Inventory (404)

Dealership Experience

4 yrs, 3 mos

Industry Experience

23 yrs, 3 mos

Languages Spoken

Spanish

4.7

478 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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478 Reviews of Latzu Lara

April 03, 2025

Dealership Rating

Employee Rating

My experience at Chrysler Jeep was good. Everyone was helpful and honest. It was a present transaction. Everyone was helpful and honest. It was a present transaction. More

by sarah.shchtz1024

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Gonzales, Edward Casanova

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Apr 03, 2025 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

March 31, 2025

Dealership Rating

Employee Rating

This dealer used deceptive trade practices and lies to you to make a deal. Very unprofessional from Area manger down to the salesman on the floor. Be aware stay away. I almost got fooled into a bad deal you to make a deal. Very unprofessional from Area manger down to the salesman on the floor. Be aware stay away. I almost got fooled into a bad deal but how many others have gotten fooled. More

by Jesse_078

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Robert Rangel, Jose Uriegas

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Apr 03, 2025 -

San Antonio Dodge Chrysler Jeep Ram responded

We're sorry to hear about your experience, Jesse, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mauricio Hernandez - General Manager MoHernandez@sanantoniodcj.com

Apr 03, 2025 -

Jesse_078 responded

You know who I am. Spoke with area manager and corporate and you still play games. I’m the guy you faked taking my trade and pretended the 5.5 hours I was there that the dealership was taking the trade by not giving me my keys and communicating any changes but proceeding to make a deal with no trade without my knowledge or permission. Shady actions by your sales managers and sales rep who opened you up to further legal action.

Apr 03, 2025 -

Jesse_078 responded

March 27, 2025

Dealership Rating

Employee Rating

Howey was awesome he made the experience so special and the finance manager worked with us to get a great deal the finance manager worked with us to get a great deal More

by exhernan319

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Howie Oh

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Mar 27, 2025 -

San Antonio Dodge Chrysler Jeep Ram responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing San Antonio Dodge Chrysler Jeep Ram! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

March 26, 2025

Dealership Rating

Employee Rating

Very customer orientated and professional. I was explained everything. Getting the right car and shown me all the options on it. I was explained everything. Getting the right car and shown me all the options on it. More

by Smsolis67

Recommend Dealer

Yes

Other Employees Tagged: Latzu Lara

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Mar 26, 2025 -

San Antonio Dodge Chrysler Jeep Ram responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

March 22, 2025

Dealership Rating

Employee Rating

Felt a bit rushed by Latzu, but he was willing to chat a little after paperwork was completed. Had very little interaction with Dennis so my thoughts on him are neutral. little after paperwork was completed. Had very little interaction with Dennis so my thoughts on him are neutral. More

by katherine.w.munroe

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dennis Erazo, Alexis Mommeut, Sam Houston, Jasmine Vasquez

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Mar 24, 2025 -

San Antonio Dodge Chrysler Jeep Ram responded

Katherine, at San Antonio Dodge Chrysler Jeep Ram, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! It was a pleasure having you at the dealership. We appreciate your review! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

March 14, 2025

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Employee Rating

This has been one of the best dealerships to work with and purchase a vehicle; the communication and honesty is paramount. Randle and the other staff did both beyond expectations. and purchase a vehicle; the communication and honesty is paramount. Randle and the other staff did both beyond expectations. More

by PJM

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Randle Harrelson, Robert Rangel

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Mar 16, 2025 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

February 28, 2025

Dealership Rating

Employee Rating

Buying a Jeep from Emily was an amazingly efficient process and I couldn’t be happier with the outcome. I have a fantastic Jeep Wrangler and everything about the process was executed flawlessly. process and I couldn’t be happier with the outcome. I have a fantastic Jeep Wrangler and everything about the process was executed flawlessly. More

by jhawk635

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Robert Rangel, Emily Lewandowski

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Mar 02, 2025 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at San Antonio Dodge Chrysler Jeep Ram are glad to have you as a customer. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

February 26, 2025

Dealership Rating

Employee Rating

Joey took he's time to help me find what I was looking for and made sure I was taken care of with my over all experience. for and made sure I was taken care of with my over all experience. More

by priscillamyagent

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Uriegas

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Feb 26, 2025 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Priscilla! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

Feb 26, 2025 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Priscilla! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram. We look forward to having you as one of our valued customers for many more years to come! Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

February 26, 2025

Dealership Rating

Employee Rating

Very nice and helpful I was able to find the right jeep and able to make the deal quickly and able to make the deal quickly More

by morales20565

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dennis Erazo, Brianna Torres

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Feb 27, 2025 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

February 21, 2025

Dealership Rating

Employee Rating

Had a good experience and time with our salesman and saleswoman. Liked they're housepitality saleswoman. Liked they're housepitality More

by ibosque65

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Emily Lewandowski , Jesse Orosco

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Feb 22, 2025 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Dennis Erazo - General Sales Manager denniserazolagos@sanantoniodcj.com

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