Larry Swanson | Page 19

Straight foreward deal but some things need improvement. The online sales person T.J. was so nice and had great communication while researching my new car online. She was friendly and made me feel welcome up The online sales person T.J. was so nice and had great communication while researching my new car online. She was friendly and made me feel welcome upon my arrival to buy my new Honda Civic. The dealer show room itself had a bit lacking though. There is no customer waiting area except to sit at a desk in two chairs. There are no complimentary beverages such as a water cooler or tea/coffee for people coming to spend their money on a new car. I have seen this at many other dealerships and when you are there for 3 hours it would be nice not to have to buy water from the vending machine. I had my price upon my arrival so I figured it wouldn't take very long to get out of the dealership. I was wrong. I had to wait an hour even though I was done with everything else just to meet with the finance person. They only had one finance person. They used to have two but a I was told one guy quit. It was really frustrating since everything else was completed and I was just sitting there trapped and waiting. I final got my car cleaned and ready to go after 3 hours. It was raining and I mistakenly assumed they would clean all the dirt/mud that was on the interior floors before putting down the new dealer mats. Again, I was wrong I looked under the mats ( THE CLEANING CREW EVEN SAID THAT HARDLY ANYONE EVER DOES THAT) and THEY had just covered it up with the mats. They didn't even bother to vacuum!! Not very professional practice! My sales guy, Steve who was very nice, took the car back to them to fix the issue. Again, I had to wait longer. When I finally met with the finance guy I asked about the "Honda" Extended warranty. He said that they didn't sell it and sold me the Joyce Honda warranty. When I got home I found out that indeed they did sell the Honda warranty which is called Honda care. I felt misled. I called the general manager and they did rectify it for me. They said it was a misunderstanding. They apologized. They Internet sales person TJ and my sales guy Steve were very nice and when I came in to get my plates they treated me like family.This dealership would be better if they did some upgrades to the atmosphere in the dealership, got another finance person and had some beverages (maybe even snacks) for their customers that wait for so long to buy a car from them! More

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An EXCELLENT HONDA PLACE FOR MANY YEARS A friend and colleague recommended me Joyce Honda in 2010; we went and there I met Mr. Larry Swanson; He is an excellent executive, manager and I must A friend and colleague recommended me Joyce Honda in 2010; we went and there I met Mr. Larry Swanson; He is an excellent executive, manager and I must now say my friend. The courtesy of person as him is reflected in each of the vendors and staff at Joyce Honda, not to mention the quality of service. This is our third CRV with Joyce Honda, we are very happy with the car. We keep going back always because it is simply: excellency is the word at Joyce Honda, I have no doubt and no hesitation in recommending Joyce Honda as the best Honda dealer. More

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Excellent experience purchasing my new 2016 Honda Pilot. Got a great price and terrific service. Everything was made easy. It was the 2nd time we have purchased a Honda P purchasing my new 2016 Honda Pilot. Got a great price and terrific service. Everything was made easy. It was the 2nd time we have purchased a Honda Pilot at Joyce Honda. More

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Best attention Got the best deal after looking in several places. Very clear in all the options, honest, patient and caring. Their manager totally accessible all the Got the best deal after looking in several places. Very clear in all the options, honest, patient and caring. Their manager totally accessible all the time. No pushing sale at all. Very respectful. They went for the win-win deal, meaning we both were satisfied with the deal done. More

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Great and thorough experience personal service & did not try to sell me services I was not interested in. They were extremely friendly and helpful in explaining the features of th personal service & did not try to sell me services I was not interested in. They were extremely friendly and helpful in explaining the features of the vehicle More

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Fantastic experience!! So smooth Jay was our salesman,he did an excellent job in finding us the car we needed!! And kept in touch with us during the process.Larry was also a pleasure Jay was our salesman,he did an excellent job in finding us the car we needed!! And kept in touch with us during the process.Larry was also a pleasure to deal with. I would recommend this dealership to everyone.Thank you again Joyce Honda! More

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2nd to none! I can't say enough about how positive my experience was. I was treated as if I was buying a luxury car. The General Manager, Larry Swanson, assisted I can't say enough about how positive my experience was. I was treated as if I was buying a luxury car. The General Manager, Larry Swanson, assisted in my purchase and I saw him on the showroom floor assisting other potential buyers as well. He answered all of my questions and concerns never once rushing me or acting like he didn't have the time, and I'm sure, as the General Manager, he had plenty of other things to do. He was particularly helpful with the buy vs lease decision running several different scenarios for me showing me where and how I could save money. It is said that the person at the top sets the tone for the organization, and at Joyce Honda, truer words were never spoken. Both the Finance Manager, Dave Bradley, and Sales Manager, Joe San Roman, were equally courteous upholding the highest standards of professional conduct. Dave answered all of my questions without rushing me and worked quickly and efficiently on my leasing plan. My last car, also a Honda CRV, was 10 years old and I was severely technology challenged with all of the changes and the fact that the CRV has the latest technology! Joe spent no less than an hour going over the changes with me making sure I was comfortable before leaving the dealership. He even programmed my radio for me! And I got a great trade-in on my last CRV! And, to top it all off, the 2015 CRV Touring is an absolute DREAM to drive!! It REALLY holds the curve in a turn! I'm even getting better gas mileage than Honda and Consumer Reports said I would, 27.2 miles per gallon on back roads without the economy button on. If you are considering a Honda, in every aspect of the purchase, I highly recommend Joyce Honda hands down! More

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Great place to purchase your new vehicle Purchased Nissan Maxima 201 . Sale rep was awesome I will go back there again . Very satisfied working with them . great work all of you A+ Purchased Nissan Maxima 201 . Sale rep was awesome I will go back there again . Very satisfied working with them . great work all of you A+ More

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New car sale This is my third Honda vehicle. Joyce Honda has excellent sales with a good price which have made me a loyal customer. My salesman was very courteous, This is my third Honda vehicle. Joyce Honda has excellent sales with a good price which have made me a loyal customer. My salesman was very courteous, efficient and thorough. All my questions were answered appropriately and he was very informative and polite. I recommend Joyce Honda without reservations. More

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Always a great experience! Outstanding service! Larry has been incredible helpful every time we came to Honda. He always work with our situation and is able to find us the best Outstanding service! Larry has been incredible helpful every time we came to Honda. He always work with our situation and is able to find us the best deal for all our car. More

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