Larry Surman
Larry Surman at Naples Acura

Larry Surman | Page 5

Service Advisor

Naples Acura

659 Airport Pulling Rd N
Naples, FL 34104

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5.0
54 Reviews

Languages Spoken

English English

5.0

54 Reviews

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54 Reviews of Larry Surman

December 24, 2020

Dealership Rating
Employee Rating

It is always a pleasure to work with Francesca. She is kind and very patient throughout the process of buying a new vehicle. I recommend Francesca bery highly More

by Jfm085
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ross Levy, Kenny Mondzeleuski, Leo Medina , Joe Eisenberg, Danielle Fontella, Francesca Fortin, Scott Foster, Paul Parenteau, Marianne Sullivan

Jan 20, 2021

Naples Acura responded

Jfm085, Thank you for taking the time to share your experience with us and allowing us to earn your business. Congratulations on your new Acura! We're glad you enjoyed working with Fran on your purchase! We really appreciate the great feedback, and we'll be looking forward to continuing your loyalty in the years to come. Best Regards, Naples Acura "Delivering the Car and the Experience!"

December 22, 2020

Dealership Rating
Employee Rating

We had the smoothest and quickest trade-in with Norm, and it made all the difference. This is our second trade-in with Norm and he’s always so helpful. He keeps in touch after sales, too, and is available fo More

by Ashlerina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Norman Johnston , Ashley Daly, Danielle Fontella, Marianne Sullivan, Chris

Jan 20, 2021

Naples Acura responded

Ashlerina, Thank you for taking the time to share your experience with us and allowing us to earn your business again! You can always count on Norm to go above and beyond for you! Best Regards, Naples Acura "Delivering the Car and the Experience!"

December 08, 2020

Dealership Rating
Employee Rating

A terrific leasing experience with Naples Acura. Having A terrific leasing experience with Naples Acura. Having previously leased Acuras in NJ for years, I found their entire leasing process far superior. More

by hweikes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Norman Johnston , Joe Eisenberg, Danielle Fontella, Marianne Sullivan

Dec 21, 2020

Naples Acura responded

Hweikes, Thank you for taking the time to share your experience with us and allowing us to earn your business. Congratulations on your new MDX! It is wonderful to hear that our team rose up to meet your rightfully high expectations and made a terrific first impression. Welcome to our Naples Acura family - we look forward to seeing you again. Best Regards, Naples Acura "Delivering the Car and the Experience!"

November 24, 2020

Dealership Rating
Employee Rating

Norman was great! His professionalism and general knowledge of Acura is above and beyond. I have done business with Naples Acura before and the entire staff including Scott, Marianne and Larry are a More

by Caijhmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Norman Johnston , Danielle Fontella, Marianne Sullivan

Dec 03, 2020

Naples Acura responded

Caijhmon, Thank you for taking the time to share your experience with us and allowing us to earn your business again. Congratulations on your newest Acura! You can always count on our team to go above and beyond for you! We hope you are enjoying the car so far and we look forward to seeing you again. Best Regards, Naples Acura "Delivering the Car and the Experience!"

October 31, 2020

Dealership Rating
Employee Rating

Honest, sincere and polite are only a few words to describe Larry. Will service my vehicle at Naples Acura as long as he is an employee at this location. More

by Monthly Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2020

Naples Acura responded

Monthly Customer, Thank you for taking the time to share your experience with us and allowing us to earn your business. It is wonderful to hear that you've established a great relationship working with Larry. We look forward to seeing you for your next service appointment! Best Regards, Naples Acura "Delivering the Car and the Experience!"

October 18, 2020

Dealership Rating
Employee Rating

I have had Acura’s with Naples Acura for many years. I’ve worked with Francesca, Joe Eisenberg and Marianne Sullivan. All of them professionals, capable, knowledgeable and they have just put me in the More

by Barb T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Belloff, Joe Eisenberg, Danielle Fontella, Francesca Fortin, Marianne Sullivan

Oct 23, 2020

Naples Acura responded

Barb, Thank you for taking the time to share your experience with us and allowing us to earn your business over the years. Congrats on your new Acura! We couldn't have said it better - our team is here to help you pick out the perfect new car and if you're not satisfied, neither are we. We'll be looking forward to continuing your loyalty in the years to come. Best Regards, Naples Acura "Delivering the car and the experience!”

September 15, 2020

Dealership Rating
Employee Rating

Marvin was very helpful and took his time with me on selecting my new vehicle. Marvin was patient, kind and very professional. The car process was smooth and the sales manager Scott was very engaging an More

by brandonm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marvin Guerrier , Scott Foster

Sep 18, 2020

Naples Acura responded

Brandon, Thank you for taking the time to share your experience with us and allowing us to earn your business. Congrats on your new Acura! We certainly don't want to rush you into a car you might not have your heart set on. You can be sure that our team has your best interests at heart. We're glad you enjoyed working with Marvin and hope you are enjoying your new Acura! Best Regards, Naples Acura "Delivering the car and the experience!”

July 28, 2020

Dealership Rating
Employee Rating

Purchase of our end of lease 2018 RDX After deciding to purchase our 2018 RDX advanced all wheel drive model with 14,500, and keep it in the family, we wanted a review of warranty options. More

by icdc65 Gun Ingrid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ross Levy, Norman Johnston , Marianne Sullivan

Jul 31, 2020

Naples Acura responded

Icdc65, Thank you for taking the time to share your experience with us and for allowing us to earn your business. Congratulations on buying out your lease! We'll be looking forward to seeing you in the future! Best Regards, Naples Acura "Delivering the Car and the Experience!"

July 16, 2020

Dealership Rating
Employee Rating

Mr. Meador and the financing dept. were extremely courteous and helpful from beginning to end. We are very satisfied. Thank you. Sincerely, Mr. Mrs.Morrell More

by Catherinemorrell123
Recommend Dealer
Yes

Other Employees Tagged: Ross Levy, Kenny Mondzeleuski, Gabriel Barry, Michael Meador, Leo Medina , Matt Belloff, Paul Parenteau, Ruben Rubio, Marianne Sullivan

Jul 17, 2020

Naples Acura responded

Mr & Mrs Morrell, Thank you for taking the time to share your experience with us and for allowing us to earn your business. Congratulations on your new Acura! We're so glad to hear that you enjoyed working with our team. We'll be looking forward to seeing you again! Best Regards, Naples Acura "Delivering the Car and the Experience!"

June 30, 2020

Dealership Rating
Employee Rating

Excellent leasing experience. This was my second leasing experience with Naples Acura and it was excellent in every respect. Marvin and Scott handled all the details professionall More

by westarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marvin Guerrier , Scott Foster, Marianne Sullivan

Jul 17, 2020

Naples Acura responded

Westarner, Thank you for taking the time to share your experience with us and for allowing us to earn your business again. Congratulations on your new Acura! We're glad you have continued to enjoy working with our team. We'll be looking forward to seeing you! Best Regards, Naples Acura "Delivering the Car and the Experience!"

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