Larry Sullivan

Connor was excellent! Answered all of my questions & was never pushy. It was a painless car buying experience! Answered all of my questions & was never pushy. It was a painless car buying experience! More

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Quick response knowledgeable respectful, even though my part was not ready yet but still satisfied part was not ready yet but still satisfied More

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I had an appointment booked for my car with service, scheduled for 7:45am. We dropped the car off with one of the service staff the prior afternoon. At around 1:30pm on the scheduled service day, I text scheduled for 7:45am. We dropped the car off with one of the service staff the prior afternoon. At around 1:30pm on the scheduled service day, I texted my advisor asking if he had a status on my vehicle. About 45 minutes later he replied “not yet”. By 4pm I had heard nothing back so I called. At that time he told me they had not even taken my car back. At no time during that day did he reach out to me and explain they weee behind. I understand staffing shortages with mechanics but that should never prevent the advisor from maintaining a good line of communication on status. Perhaps they didn’t want to take on warranty work since they don’t get paid for it. Either way, it was an unacceptable occurrence. I had someone take me over to get my car and explained my frustration. He did apologize for the lack of effort on his part, but I don’t think we’ll go back. I still have no resolution. I made sure not to display any anger but did let him know what he did wasn’t right. More

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