Larry Ryan

Very professional and friendly service. I traded in and purchased 2 new vehicles in less than a week! I am a return customer even though I have moved away from this location because of the I traded in and purchased 2 new vehicles in less than a week! I am a return customer even though I have moved away from this location because of the quality of the service. More

Report | Print

Appreciate the honesty of staff in working with me to determine what maintenance needed to be addressed “now” and what was ok to wait until next service visit. determine what maintenance needed to be addressed “now” and what was ok to wait until next service visit. More

by CHADNORK Verified Customer Verified Customer

Report | Print

Lady was very quick, friendly and answered all of my questions regarding my warranty on my car. questions regarding my warranty on my car. More

by jonesd83 Verified Customer Verified Customer

Report | Print

Clean and organized. Everyone knows what is going on and the communication was on spot Everyone knows what is going on and the communication was on spot More

by J.GILLINGS Verified Customer Verified Customer

Report | Print

Everyone is very friendly in the service department. The actual service takes just a short time and they do a great job. Very happy with my service at My Auto Imports. The actual service takes just a short time and they do a great job. Very happy with my service at My Auto Imports. More

by bhooker1 Verified Customer Verified Customer

Report | Print

Their service is great. Even though because of the world wide logistics problems they try to get the parts and accessories we wanted installed on our new 2023 Subaru Tour. Even though because of the world wide logistics problems they try to get the parts and accessories we wanted installed on our new 2023 Subaru Tour. We are very happy with the waiting area where I used the customer office space to get some online work done. More

by KENKOLK Verified Customer Verified Customer

Report | Print

Management and ownership do not take accountability or care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I ne care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I needed new tires. Around my 20k service, my tire pressure was reading low and I could not get the caps off so I brought it in a few hundred miles sooner. They tell me again, that my tires need to be replaced. I then noticed that they had not put air in the tires as my pressure had not changed. When I questioned this, they told me they couldn't get the caps off. They were just going to let me leave and not address it. And I did in fact leave with it not addressed. But the service manager, Javid, assured me that he would take care of this. Well, he did nothing. A few weeks later, I got in my car for work and one of my tires was at 15 psi.. I could not put air in it because I still could not get the caps off. I had it towed to the dealership. I had a small puncture in the tire. I do not know how it happened but I know that that is not the fault of the dealership. The service manager made me a deal that they would cover 2 of the tires and I would have to pay for the other 2. I was okay with that even though having to replace all of the tires at 20k was not making sense to me. The punctured tire needed to be replaced anyway. I had to have all new stems put on all of the tires and I was thankful for the extra $40/month I spend on the tire warranty because the dealership would have done nothing for me had I not had it. New tires on the car and it shakes. I have taken it back 6 times ... SIX! On October 6th at after having it back four times because of the shake since the new tires were put on, I called the owner, Scott Campbell. I left him a lengthy message explaining to him what was going on. I never heard back from him and to this day have not gotten a response. My sales guy told me of how the owner was a christian man who was a doctor and only wanted people to have a good dealership to help with their vehicle needs. I bought it hook, line and sinker. I'm the idiot. This guy doesn't care about his customers. He cannot even be bothered to return a call. I have been driving the car now for 2 months with the shake. I decided to get it appraised to see what my options were. The service manager argued with me that he just couldn't make me happy and asked what is it that I wanted. I told him that all I have ever wanted was my car to be fixed any one of the six times I brought it back. I was understanding and patient throughout. I didn't deserve this treatment. I am not a person with a lot of time and all the back and forth to the dealership was wearing on me. I broke out in tears because he was so confrontational repeating how they paid for 2 of my tires and how unheard of that is in the Toyota world. They have never paid for tires before and I should be nothing other than grateful. Then the sales manager got involved so I thought I was finally going to get some resolve. He then brought me to a guy that sells Nissan. They appraised my car that is in excellent condition (aside from the shake), at 21,500. Kelly blue book trade-in value was over $24k. I owe $20k. I have $1200 that I put down and paid another $1200 for heated seats. I have paid over $2k EXTRA in car payments along with $10k in payments. This was not a fair trade in. I explained to him that I have over $15k into this vehicle and that I was going to lose pretty badly. His snarky comment was that I have used the car this entire time. Yes, I have, but I did not sign up for a lease. AND a lease would have been MUCH cheaper. He told me that we were at a disconnect and walked me to the door. So here I sit with a car that shakes and because of that it is not in excellent condition to take and get a fair trade-in elsewhere. I assure you that I am a fair person. I am not a complainer and I do not have poor communication skills. I gave them several opportunities and was nice about it every time. I am reporting this dealership to the Better Business Bureau and to Toyota Corporation. More

Report | Print

Very easy to work with. Brandon made sure I met several people at the dealership so I would know where to go/who to talk to in the future for service. Very clean. Loved to s Brandon made sure I met several people at the dealership so I would know where to go/who to talk to in the future for service. Very clean. Loved to see the different cars in the showroom. More

Report | Print

Been buying and servicing my vehicles here for over 20 years. Have found that most of the people are friendly and willing to help in anyway they can. Service technicians are outstanding. Communication years. Have found that most of the people are friendly and willing to help in anyway they can. Service technicians are outstanding. Communications with the customer could always be better. Desk staff professional, courteous and helpful. More

Report | Print

Been servicing my vehicles here for the last 15 years. Always welcoming and great service. Just disappointed with the sharp price increases, but I understand market blah blah blah. Always welcoming and great service. Just disappointed with the sharp price increases, but I understand market blah blah blah. More

by orbrac Verified Customer Verified Customer

Report | Print