

31 Reviews
Write a Review31 Reviews of Larry Ellis
September 04, 2022
Best buying experience ever! The staff was courteous and showed urgency when helping me. I’m their customer for life The staff was courteous and showed urgency when helping me. I’m their customer for life More
Other Employees Tagged: Robert Belmonte, Ruben Estrada
October 01, 2019
I am still fuming from this dealership! I inquired a used Lexus I saw on Car Gurus and Larry from DCH Oxnard got back to me right away. This was on a Friday and I told him that I have to work on Sat and the Lexus I saw on Car Gurus and Larry from DCH Oxnard got back to me right away. This was on a Friday and I told him that I have to work on Sat and the earliest I can come up to Oxnard is Sun am...being stationed in Oceanside, he advised me to take the train and he will pick me up from the train station. We agreed to speak on Sun am and work out the details. I called him Sun morning at 8 am after my duty and asked him if the car is still available and I'm still good to jump on a train for a 4 hour ride and to see the vehicle and he said yes with 99% certainty. Since they didnt open until 0900 and it's only 8 he was not certain if the vehicle was sold the night before but 99% that it didnt and I should be good. So I jumped on Amtrak @0908 arriving Oxnard 1330. @1138 while I was on the train, he texted me "I am so sorry. But they just sold the Lexus. I feel terrible." I texted him saying that I'm on my way to him and even called him since I couldn't believe what I just read. He replied to me"I know. I am with a client now." The least you can do is talk to me because I'm also your client! I replied to him "I guess I catch the next train back to Oceanside. I thought we already have a deal. That's just not right" and his reply "I hear you. But it is an advertised car and we cannot hold a car legally." I went and saying that not getting a deal done is part of the negotiations but not even to see or make a deal after making a trip to Oxnard is unacceptable and saying sorry over text is not right....crickets after that. So with that being sad, dont offer customers to take the train to you and not even give them a chance to see the vehicle. I mean come on!! I wasted a whole day after being on duty the day before and $68 of ticket for nothing...literally nothing, not even a test drive!! The only way that this deal was not going to happen was really something obviously wrong with the vehicle since I already committed to go there and check in hand! Come on man!!! I was locked myself once and called the locksmith but within 10 min prior to their arrival I was able to get in the house and I have the courtesy to call the locksmith to tell them I didnt need them anymore and knowing they were on their way, I paid them inconvenience fee of $20. ..and I'm the customer! Tried calling to make a complaint and after 3x manager talked to me and basically sided with the salesman. It is what it is. More
Other Employees Tagged: Alfredo Villatoro
November 03, 2018
New Purchase I came in to trade in my car for a new lease. Larry did a great job showing us and test driving various models. We finally settled on an A4. Love t I came in to trade in my car for a new lease. Larry did a great job showing us and test driving various models. We finally settled on an A4. Love the car! More
September 07, 2018
Very welcoming and helpful Awesome dealership ! Larry is a great guy that tends to your needs. And the great finance manager that helped me made the process very easy. Awesome dealership ! Larry is a great guy that tends to your needs. And the great finance manager that helped me made the process very easy. More
September 06, 2018
Don’t go anywhere else!! Just leased my 5th car from DCH Audi Oxnard. Great experience. Great service. Great dealership. I get my maintenance done there too even though there’ Just leased my 5th car from DCH Audi Oxnard. Great experience. Great service. Great dealership. I get my maintenance done there too even though there’s a closer Audi dealership to my house. Just try them once and you’ll be hooked! More
Other Employees Tagged: Robert Belmonte, Alfredo Villatoro, Armando Jimenez, Joe Spina , Steve Handler
September 01, 2018
Poor experience overall After working out a potential trade-in deal over the phone with a wonderful salesman (Larry Ellis), we drove up 110 miles on a Saturday to get make ou After working out a potential trade-in deal over the phone with a wonderful salesman (Larry Ellis), we drove up 110 miles on a Saturday to get make our choice. Larry was extremely helpful and patient, and was able to work our trade out on a very nice 2016 Q5 TDI (with 17k miles on it); this is where the goodness ends. We started in the finance dept. with a young lady, who continually tried to pressure us into purchasing the Audi care package, even saying she "couldn't believe we weren't buying it" and that "everyone buys this", like we can't think for ourselves. Financing is about just that, financing. All of the decisions about add-ons are the decision of the buyer, and the finance team should just stay neutral (or remain quiet) if they don't get their commission from an up-sell. Also, finance should never comment on how poor they think a warranty from USAA is; I love USAA and they have been awesome with warranty service for us in the past. We took delivery of the car and got about 5 minutes of an overview on all of the controls on the vehicle; that part needs a little work as well. As we left the dealer lot, and our low air tire light gauge came on, so we returned to the dealership. nce we arrived, we were greeted by Andy Sasso (very helpful) and Stephanie Trejo (not so helpful). After explaining our issue (low tire pressure) Stephanie took the Q5 back to put air in the driver’s side rear tire. After going back and having it looked at, Stephanie came back and said the tire had a nail in it, and that we could stop anywhere on the way back to Laguna and have it repaired. I reiterated that we literally just drove it of the lot. Larry Ellis came out and said he would take it to a few local places, and see if he could get the tire repaired. I was told that DCH Audi Oxnard would pay for the repair, once I had the tire fixed/patched. After around 30 minutes, Larry came back and said that all of the tire stores had at least a three hour wait, and he didn't want us to have to wait that much longer before heading home; we had already been at the dealership over 6.5 hours. Since the service team stated the tire just needed a patch repair, we felt confident enough to drive it back to Laguna Niguel and get it repaired. We did arrive home, and parked it in the garage until the following morning. On the following day I drove the Q5 up to a Big O tire store and asked them to review the tire for a repair. After looking the driver rear tire over (and the others) the manager called me out to show me the tires. The driver rear tire did in fact have a nail in it, but all of the tires were severely cracked, and they said they were so unsafe, that they were not permitted to make any repairs. I contacted the Audi DCH salesman (Larry) and told him about the concerns. Since Larry was off on Sunday, he said he would bring it to Management’s attention on Monday. On Monday, Larry contacted me and said that the dealership was not going to be responsible for any more costs associated with the Q5; however, the dealership was willing to let me buy my Yukon (trade vehicle) back, and they would buy me a set of tires. What???? I 100% disagreed with that approach, and pointed to the fact that the dealership signed off on a vehicle inspection report, showing the vehicle was safe to drive, and in good working order; obviously, not the case. Next, the discussion escalated as I continued to pursue replacement tires, since the dealership stated the vehicle was safe, and in good order. Larry contacted me again stating the dealership was willing to let me bring the Q5 back, and have my Yukon back (basically tearing up the contract), and negate any right of rescission - since I didn't pay for it in the finance department. I 100% disagreed with this approach as well, so he took that back to management. One final call back stated that the dealership was willing to come down to Laguna with my Yukon (and give it back) while taking back the Q5 back to Oxnard - again, tearing up the original contract. What????? The dealership has owned their responsibility on two different occasions, but not willing to pay for new tires. What???? I took it upon myself to call Goodyear directly, since the tires only had 17k miles on them, and they were extremely helpful. After reviewing the severe tire cracking issue with Goodyear Corporate, they agreed to have me get replacement tires, and only have to pay for the installation. Huh, why couldn't Audi Oxnard have done this before selling the car; not a very good inspection. I was able to get the tires replaced, and only had to pay $127 for 4 brand new tires. I communicated this information to Larry Ellis, and asked for the dealership to pay the $127 to make it right. I mean, you sold me an unsafe vehicle, permitted us to drive down to Laguna Niguel on these bad tires, and now acted like it was our problem; wrong. The dealership has gone ‘radio silent' since the new tire installation, and will not own any piece of this poor inspection process; apparently mechanics outside of DCH Audi Oxnard don't know what they’re talking about. Two tire places agreed (in writing and with photos) that these tires were unsafe. I will be filing a complaint with the State of California for the poor ownership of the dealership, and the fact that I had to do the legwork to get the tires replaced -at a minimal cost. All the dealership had to do was to agree to pay the installation fee on the new tires, and own their inspection process needs work. I cannot give the dealership (especially management and finance) any kind of rating other than poor; it was exactly that, and potentially life-threatening. The sales team (Larry Ellis and Andy Sasso) were very good and extremely helpful. More
Other Employees Tagged: Stephanie Trejo , Finance lady's name is not listed in these options
August 29, 2018
Excellent customer service with honesty 2018 Audi A6 priced accordingly to sell and made this transaction very easy and effortless. Larry expectations on price met mine, hope all the dealers 2018 Audi A6 priced accordingly to sell and made this transaction very easy and effortless. Larry expectations on price met mine, hope all the dealers follow the same guidelines. Though I am in ozark, Missouri, I was happy to transport from California since I am extremely satisfied. More
Other Employees Tagged: Ricardo Salazar
August 29, 2018
Excellent and Painless Larry and the crew were all very easy to deal with. They gave us a fair price on our trade in and a great deal on the new car. No pressure. Larry and the crew were all very easy to deal with. They gave us a fair price on our trade in and a great deal on the new car. No pressure. More
Other Employees Tagged: Damien Zegers, Ricardo Salazar
August 03, 2018
No Pressure fun experience These guys were a pleasure to do business with, very competent and fast, once I came in to buy it took just over an hour. We worked out a fair price b These guys were a pleasure to do business with, very competent and fast, once I came in to buy it took just over an hour. We worked out a fair price beforehand and it was just that, no surprises! It really was a fun no pressure experience. More
Other Employees Tagged: Ricardo Salazar
July 29, 2018
Great, great experience! The team at DCH was amazing! First time in my life I was in and out in two hours - and that was after changing my mind about the car I wanted. The dea The team at DCH was amazing! First time in my life I was in and out in two hours - and that was after changing my mind about the car I wanted. The deal was great, the team was great, it was awesome! I am a customer for life!! More
Other Employees Tagged: Damien Zegers, Ricardo Salazar

