Larnell Pillow

If you're looking for that scummy used car sales experience, look no further. Around 5 years ago we reached out about a price of a vehicle. The price we were given was fine, but they calculate experience, look no further. Around 5 years ago we reached out about a price of a vehicle. The price we were given was fine, but they calculated the tax incorrectly in the final overall pricing they gave us. We pointed this out and proved it but they refused to acknowledge the mistake or change the price. Fast forward to today and we decided to give them another chance. Before I drove an hour to see 2 Nissan Murano's I asked several questions to try and cut down on the time I was going to spend there. Most went unanswered. First question I asked when I arrived was if they allow electronic signature for financing because the vehicle was going to be purchased in my wife's name who was stuck out of state. I was assured this was no issue. Even though I showed that the Edmunds and KBB were well under what they were listing for, and I offered significantly more than those 2 sites they would not budge on cost. Fine. I asked about the other Murano and was lied too about it. I went and looked at it myself and unlike what I was told it was almost perfect cosmetically. It had fewer miles and cost less than the first Murano discussed so I kept asking why and was only told it was because of what they owned it for (suspect). The salesman (Matt) stated that he thought I was talking about a different vehicle (also suspect). Then we were talking about pricing. The sales sheet included 2 add-ons which I did not want and asked specifically about taking it off. I was told it comes with it (again by Matt). I looked it up and that was a lie. Said I did not want any add-ons and that we would use our own financing. Sales manager (Larnell) then came out and said that my wife had to be there to sign. It was at this point I got angry and said that was the first question I asked about and was told electronic signature was fine. So, they either lied about accepting electronic signature or they lied about my wife having to be there because they did not want to sell me the car because I would not allow them to rip me off. Either way, avoid Bill Kay Nissan if you don't want to have 3 hours of your day wasted or you don't want to be ripped off. More

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Steve Berman was really great. Explained everything and answered all my questions. Any one interacted with while I was there was nothing but friendly to me. I appreciate all the he Explained everything and answered all my questions. Any one interacted with while I was there was nothing but friendly to me. I appreciate all the help More

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