Lantz Milam

Covert Buick GMC Bee Cave responded

We truly appreciate you taking the time to share your experience with us! It is great to hear that your salesperson's product knowledge made such a difference and that he took the time to walk you through all the features of your new vehicle. Knowing he remains friendly and available whenever questions come up is exactly the kind of ongoing support we want every customer to feel at Covert Buick GMC Bee Cave. Our team works hard to make sure you leave not only with a vehicle you love but with the confidence to enjoy everything it offers. Thank you again for choosing us, and please reach out anytime we can be of help!

Covert Buick GMC Bee Cave responded

Thank you for your feedback and for the kind words about our team's knowledge, courtesy, and speed. At the same time, we are truly sorry that your stereo issue still has not been resolved after so many visits, and we completely understand how frustrating that must be. That is not the experience we want for you, and we would like the opportunity to make it right. Please reach out to our service management team directly so we can review your repair history, look closely at what has been done so far, and work toward a lasting fix. We appreciate your patience and look forward to getting this taken care of for you. This one reads as a mixed review with an unresolved complaint, so I left out the dealership name, in line with how you've handled negative reviews before. If you'd rather include Covert Buick GMC Bee Cave here, I can add it in.

Covert Buick GMC Bee Cave responded

We couldn't agree more about Lantz, and we are so happy to hear he has made such a great impression on you! His knowledge and courtesy are a big part of what makes our team special, and it is wonderful to know he gets you back on the road quickly while still taking the time to explain everything clearly. Respecting your time without cutting corners is something we value deeply at Covert Buick GMC Bee Cave, and Lantz is a perfect example of that commitment. We will be sure to share your kind words with him, and we look forward to taking care of you again on your next visit!

Covert Buick GMC Bee Cave responded

Thank you for letting us know about your experience with Lantz! We're happy he was able to work around your schedule and keep you in the loop on your truck's progress from start to finish. Flexibility and good communication go a long way, and that's something our team at Covert Buick GMC Bee Cave works hard to provide for every customer. We appreciate your business and look forward to helping you again whenever your truck needs attention!

Covert Buick GMC Bee Cave responded

It means so much to read this, thank you! Lantz, Anna, and Brennan will be thrilled to know their genuine care and effort made such an impression, and we’ll be sure to share your words with the entire team. Earning your trust is something we never take for granted at Covert Buick GMC Bee Cave, and we’re committed to keeping your vehicle in good hands every time you visit. We’re grateful to have you as part of our service family!

Covert Buick GMC Bee Cave responded

Thank you for sharing such thoughtful feedback about your recent visit! We are so pleased to hear that Lantz was prompt and thorough, and that he took the time to answer your questions and walk you through the plan for your vehicle. Clear communication and honest expectations are at the heart of a great service experience, and it is wonderful to know he followed through to make sure every concern was addressed. At Covert Buick GMC Bee Cave, we want every guest to leave feeling informed, cared for, and confident in the work we do, so your kind words mean a great deal to our entire team. We will be sure to share your review with Lantz, and we look forward to serving you again whenever your vehicle needs us!

Covert Buick GMC Bee Cave responded

We truly appreciate you sharing these kind words about Lantz! It is wonderful to hear that he consistently works around your schedule and always greets you with such a friendly and helpful attitude. Being flexible with our customers' time is something we value deeply, and Lantz does a terrific job of making each visit feel easy and personal. Here at Covert Buick GMC Bee Cave, building lasting relationships with the people we serve is what it is all about, and we are so grateful to have loyal customers like you. We will make sure Lantz hears about your thoughtful review, and we look forward to seeing you again soon!

Covert Buick GMC Bee Cave responded

What an honor to receive such high praise from someone with your extensive background in the automotive industry! With years of experience leading service, parts, and body shop operations, you truly know what quality service looks like, so your recognition means a tremendous amount to all of us at Covert Buick GMC Bee Cave. We are also so pleased to hear that Brandy Krieger made every part of your purchase an outstanding experience, and we will be sure she knows how much her efforts were appreciated. Delivering excellence in both sales and service is something we work hard at every single day, and it is rewarding to know it met the standards of a true industry expert. Thank you for choosing us, and we look forward to taking great care of you for many years ahead!

Covert Buick GMC Bee Cave responded

We appreciate you taking the time to leave such a kind review! It is great to hear that your visit to Covert Buick GMC Bee Cave felt smooth and efficient, from pulling in to getting checked in at the desk. We know your time is valuable, so our team works hard to get right to work and keep things moving without any hassle. We are also glad the clean, welcoming facility made a good impression, since we want every guest to feel comfortable from the moment they arrive. Thank you for trusting us with your vehicle, and we look forward to serving you again whenever you need us!

Covert Buick GMC Bee Cave responded

We are so glad you circled back to share your thoughts, and thank you for taking the time! It is great to hear that your service visit at Covert Buick GMC Bee Cave went well and that Matt's expertise made such a positive impression. His knowledge and confidence in getting the job done right are a big reason our guests leave happy, and we will make sure he hears your kind words. Our team is always focused on providing skilled, trustworthy care for every vehicle that comes through our doors. We truly value your business and look forward to helping you again down the road!