This dealership is very professional and extremely
organized. They made us feel very comfortable and the staff was very kind and considerate.
Sincerely,
Gerald and Gloria Daniel
organized. They made us feel very comfortable and the staff was very kind and considerate.
Sincerely,
Gerald and Gloria Daniel
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by 2gdaniel
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Covert Buick GMC Bee Cave responded
Thank you so much, Gerald and Gloria, for taking the time to share such wonderful feedback about your experience at Covert Buick GMC Bee Cave. We're thrilled to hear that our team made you feel comfortable and that you appreciated the professionalism and care we brought to serving you. Creating a welcoming environment where customers feel genuinely valued is at the heart of what we do, and knowing that our staff's kindness and attention to detail stood out to you means everything to us. Your kind words motivate our entire team to continue raising the bar on service excellence, and we truly hope to see you again soon. Thank you for choosing us and for being such wonderful people to work with.
This dealership is very professional and have been good
to work with from the start.
to work with from the start.
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by MIKE@PIVOTCASE.COM
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Covert Buick GMC Bee Cave responded
We're delighted to hear that your experience with us has been so positive from day one, and we truly value your kind words about our professionalism. Building strong, trustworthy relationships with our customers is something we take seriously at Covert Buick GMC Bee Cave, and we're thrilled that we've been able to demonstrate that commitment throughout your time with us. Your business and confidence mean a great deal to our team, and we want you to know that we're dedicated to maintaining the same high standards of service and integrity that made such a great first impression. Thank you for choosing us and for being such a wonderful part of our community.
If I could give them a zero, I would.
They switched to some sort of AI-based phone system a year or so ago, and it's been a complete cluster ever since. They never call you back, lie abou
They switched to some sort of AI-based phone system a year or so ago, and it's been a complete cluster ever since. They never call you back, lie about doing so, then blame the AI when you catch them. They had our brand new truck in service for almost a month trying to figure out an ignition issue, and finally DIY bypassed the OEM wiring harness to "fix" it. Amateur hour over there.
I would give them 3 stars if they just we super slow and sloppy on service, if that was the extent. The communication issues... saying they will call you, not calling you ever, then lying about it... thats another 3 star ding for a -1 rating. They stink.
Scheduled service is atrocious too. Dropped off vehicle for oil change waited for hours, asking for updates, got home and my wife had gotten a service txt that the vehicle was ready to checkout hours before they wandered out to the waiting room to tell me... it's just an uncoordinated mess and they ALWAYS ALWAYS use their 'newness' and 'new technology' as a crutch.
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by michelle110
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Covert Buick GMC Bee Cave responded
Thank you for taking the time to share your concerns, and we genuinely recognize the frustration you experienced. We understand that communication breakdowns and service delays can be incredibly disappointing, and we take your experience seriously. We would love the opportunity to look into your service record and discuss what happened, but we cannot locate records matching Michelle110, and without vehicle details or VIN number, we're unable to pull the specific details of your visit. While some of the details you've mentioned don't align with how we operate, we're committed to investigating your situation more thoroughly if you're willing to provide those identifying details.
Aug 12, 2026 -
Covert Buick GMC Bee Cave responded
Our staff was able to recall who you were so here is our revised response: We understand your frustration with the delay, and we want to provide some clarity on what occurred with your appointment. When you scheduled your service online on 7/9/2026, our team member Suzelle reached out to you that same morning at 8:59am requesting your VIN number so that we could order the necessary parts ahead of your appointment. Unfortunately, we didn't receive a response to that request, which prevented us from securing the parts before your visit. We were able to complete one of your two open recalls that didn't require parts during your appointment, but we were unable to proceed with the second recall without the VIN information to order the required components. When manufacturers issue recalls, there's typically an immediate surge in demand that outpaces the initial parts allocation, which is why advance notice and information are so critical to getting you served as quickly as possible. We sincerely regret that the communication around this wasn't clearer, and we'd like to reconnect with you directly to move forward with completing that second recall.
Always personable and professional.
Take care of service quickly and get my vehicle back to me on time.
Take care of service quickly and get my vehicle back to me on time.
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by dan_seiffert
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Covert Buick GMC Bee Cave responded
Thank you for the wonderful compliment, and we're so pleased that our service team has consistently delivered the efficiency and reliability you deserve. At Covert Buick GMC Bee Cave, we understand that your time is valuable, and getting your vehicle serviced promptly while maintaining the highest quality standards is a priority we take seriously with every customer who walks through our doors. Our team's commitment to being personable, professional, and respectful of your schedule is something we work hard to uphold every single day. We truly value your loyalty and trust in us for your service needs, and we're grateful for the opportunity to keep your vehicle running at its best while keeping you back on the road when you need to be.
Great service as always.
Much thanks to the team at Covert GMC. Five stars overall
Much thanks to the team at Covert GMC. Five stars overall
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by brianeckel
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Covert Buick GMC Bee Cave responded
We're incredibly grateful for your glowing five-star review and for taking the moment to thank our team at Covert Buick GMC Bee Cave. Your consistent confidence in us and the positive feedback you continue to share is both humbling and motivating for everyone who works here to maintain the high standard of service you've come to expect from us. It's customers like you who remind us why we do what we do and inspire us to never take excellence for granted. We truly appreciate your business and your loyalty, and we're excited to continue serving you with the same great service you've experienced time and time again.
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