Lani LaFavors
Lani LaFavors at J.B.A. INFINITI of Ellicott City

Lani LaFavors

Service Consultant

J.B.A. INFINITI of Ellicott City

8431 Baltimore National Pike
Ellicott City, MD 21043

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29 Reviews
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29 Reviews

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29 Reviews of Lani LaFavors

November 25, 2023

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Dealership found several items requiring attention. When I mentioned that I didn't have time for them to be addressed, they didn't pressure me like other dealers have done. More

by pierce8000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Byron Smith Jr.

June 02, 2023

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Employee Rating

Very courteous staff and prompt service. Everyone was very up to date and knowledgeable about the vehicles. More

by My2kidsonly
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Workmanship
Service Time
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Recommend Dealer
Yes

March 31, 2023

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Customer service was excellent. Friendly and clean environment. I always go to the Ellicott city location. More

by Chocolateshana69
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 24, 2023

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JBA Infiniti did an their normal excellent job. As usual, I've come to expect only the best from them and they have always delivered. More

by frankdj3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The person who signed me in, J.R. , the technician, the housekeeper, and the admin/sales person.

October 27, 2022

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Fantastic service experience. Byron, my service consultant was exceptionally knowledgeable and attentive to detail as he thoroughly and professionally addressed all of my service c More

by bgainers
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Byron Smith

September 22, 2022

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Employee Rating

Finished the time it was promised work done correctly and car always washed when finished More

by Pryor1
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Byron Smith

August 04, 2022

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Dealership is great very friendly professional I highly recommend if you are looking for great deals . More

by Jordanjc@verizon.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Byron Smith, Charles W. Turner Jr., Jason Richardson , JR in the service department.

April 28, 2022

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Service center addressed all my concerns and made all necessary repairs. Kept me informed and finished the work in a reasonable amount of time. My wife is very happy. Thank you More

by Acannamelajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 17, 2021

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Employee Rating

Best Infiniti dealer in Maryland hands down. You will not fine any better dealerships and service center in Maryland More

by Lexofam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 28, 2021

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Employee Rating

The facility was very clean and staff was attentive and efficient. Work was performed as explained and expected. More

by Dkuessner
Customer Service
Quality Of Work
Friendliness
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Recommend Dealer
Yes
1

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