Landon Bates | Page 15

Landon was very helpful with what had been a late in the day emergency situation! I look forward to all the upcoming improvements coming up day emergency situation! I look forward to all the upcoming improvements coming up More

by Vpaps Verified Customer Verified Customer

Report | Print

I think Fort Myers Nissan is great. I have bought 4 Nissan cars from this dealership over the last 15 years or so. The service is really good. I have bought 4 Nissan cars from this dealership over the last 15 years or so. The service is really good. More

by JOANNIE0 Verified Customer Verified Customer

Report | Print

Excellent customer service. Service department is also top notch. Quick and efficient service with a smile. Service department is also top notch. Quick and efficient service with a smile. More

by HMACKENZIE07 Verified Customer Verified Customer

Report | Print

The service has really declined. Attention to customer care is lacking. A self serv kiosk would have been more helpful Attention to customer care is lacking. A self serv kiosk would have been more helpful More

by simoncapecoral Verified Customer Verified Customer

Report | Print

Great service as usual. They took our vehicle as soon as we showed up for our appointment. They were very communicative and accommodating. They took our vehicle as soon as we showed up for our appointment. They were very communicative and accommodating. More

by amusingo Verified Customer Verified Customer

Report | Print

Arriving at the dealership, I was greeted promptly, by an advisor. Not sure who mine was since I selected any (this was my first time there). Landon quickly approached and was very friendly. I explained as b advisor. Not sure who mine was since I selected any (this was my first time there). Landon quickly approached and was very friendly. I explained as best I could the dilemma. He listened, took notes, and then I waited for the shuttle. There was some confusion with the shuttle and my distance, but once they realized gps was giving them the wrong city things went a lot better. After receiving the work up, I had a ton of questions as I wasn’t sure if they were hearing the right noises and if the diagnosis matched up. Landon offered for me to ride with a shop foreman to ensure they were hearing and feeling what I was. I’m so glad I took the time to take them up on this! I rode with Chuck and it was honestly my deciding factor. He wasn’t assigned to my car, so he reviewed the notes when I was on my way there. Once he felt and heard it he explained the two things it could be. He gave me all the things he would expect if it was A or B. I needed to understand these things and their decision making process for me to feel comfortable. He didn’t talk down to me, he didn’t treat me like I was dumb when I asked questions, and he worked through the scenarios with me to the extent I wanted. The perfect amount of details for me! I appreciated that time so much and felt wayyyyy more comfortable paying these costs after that ride. He did several different things while driving my car with me to ensure he was right on his thoughts which made me feel even more confident in this dealership. Before I picked up my car, I requested a drive along with my service advisor Landon and he quickly said sure, that’s no problem. All around, I’d take my car back to them! Thank you guys!! More

by 13salesqueen Verified Customer Verified Customer

Report | Print

You have lost a customer because of your greed. I am happy with the work and employees but I m very angry about the 3 per cent that you add on a credit card. Your service fee is out of this world. I am happy with the work and employees but I m very angry about the 3 per cent that you add on a credit card. Your service fee is out of this world. There is no need for it. It goes beyond gauging. It seems your aim is for larger profits. It's undeserving. I will not bring back my car for any service nor will I ever buy another car from you. I refuse to feed into corporate greed. More

by palmetto2994 Verified Customer Verified Customer

Report | Print

The best experience yet. I will always go back to the dealership for my maintenance. I will always go back to the dealership for my maintenance. More

by MPARKS2233 Verified Customer Verified Customer

Report | Print

Everything was done in a very timely matter. Service dept.went above and beyond and was very friendly. Service dept.went above and beyond and was very friendly. More

by dvg Verified Customer Verified Customer

Report | Print

I purchased my Nissan Altima from Fort Myers Nissan, formerly Sutherland Nissan. I have always received prompt and professional service. formerly Sutherland Nissan. I have always received prompt and professional service. More

by john.tye4 Verified Customer Verified Customer

Report | Print