Service Advisor John Porter is the guy to talk to.
He's a genuinely good person, very modest, honest and wants to help people. He deserves a promotion, he may not take it, seems to love his job, so at
He's a genuinely good person, very modest, honest and wants to help people. He deserves a promotion, he may not take it, seems to love his job, so at least give him a raise. Give money to the people you want to keep around.
Lance the service manager is a defensive and argumentative robot right out of the gates. His goal, it seems, is to dismiss anything and everything the customer says to try and not offer service and get them to leave by being rude. I would recommend anyone who goes here to avoid even speaking to Lance. Zero stars.
The little interaction I had with Kelly in person and on the phone, she's nice.
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by zstarr2
Oct 17, 2025 -
Nissan of Picayune responded
Thank you for taking the time to share your feedback. We truly appreciate your kind words about John Porter — we're lucky to have him on our team, and it's great to hear that his honesty, professionalism, and dedication made such a positive impact. We'll be sure to pass along your praise, and your suggestion is certainly noted! We’re also glad to hear your interaction with Kelly was a positive one. We strive to make every customer feel welcomed and respected. That said, we're very sorry to hear about your experience with Lance. We’d appreciate the opportunity to learn more about your visit so we can address the situation internally and work toward improving. Please feel free to reach out to us directly at 601-889-5460 so we can discuss this further.
I absolutely love coming here.
Service guys are so nice and everything is done quickly!
Service guys are so nice and everything is done quickly!
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by fayemagana3
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2025 -
Nissan of Picayune responded
Thank you so much for the kind words! We're thrilled to hear that you enjoy coming in and that our team is providing fast and friendly service. We truly appreciate your support and look forward to seeing you again soon!
Good place ,good helping peoples,very professional,
definitely recommend the place.and good luck with you new car
definitely recommend the place.and good luck with you new car
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by cowwbboy
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2025 -
Nissan of Picayune responded
Thank you so much for your kind words! We're glad to hear you had a great experience and found our team helpful and professional. Your recommendation means a lot to us. We look forward to seeing you again!
My service was excellent!
Team was very prompt and friendly! Made my experience great, appreciate the effort.
Team was very prompt and friendly! Made my experience great, appreciate the effort.
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by melinda.stafford2014.ms
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2025 -
Nissan of Picayune responded
We are so pleased to hear that our team was so helpful and timely! We strive for an excellent experience every time for every customer, and we are glad to hear that was the case! Please let us know how we can be of service in the future!
My experience with service on my new purchase has been
very professional and it is reassuring that I will be able to trust someone to do my maintenance for me since I have been my own technician most of m
very professional and it is reassuring that I will be able to trust someone to do my maintenance for me since I have been my own technician most of my life.
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by leblancnet
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2025 -
Nissan of Picayune responded
“Thank you for sharing your experience! We’re so glad to hear our service team has earned your trust—it means a lot, especially coming from someone who has done their own maintenance for many years. We look forward to taking great care of your vehicle for the road ahead.
The place was clean and I could see them working on my
vehicle. The guy that I talk to is very professional and nice.
vehicle. The guy that I talk to is very professional and nice.
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by kmart_1996
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2025 -
Nissan of Picayune responded
Thank you for taking the time to share your experience with us. We’re glad to hear you found our team professional and our facility clean. We noticed your 3-star rating, and we’d love to know how we could have made your visit a 5-star experience. Your feedback is very important to us and helps us improve.
Truck didn't have a tow package on it when I purchased
and they said the would order one and call me when it came in. They did and installed it just like they said
and they said the would order one and call me when it came in. They did and installed it just like they said
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by joeymooney1
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2025 -
Nissan of Picayune responded
“Thank you for sharing your experience! We’re glad we could follow through on the tow package and have it installed as promised. It’s great to hear our team delivered on our commitment, and we appreciate your trust in us.
My 10k service was fairly quick.
I had a coupon I could apply so was pleased about that.
The staff are polite and friendly.
I had a coupon I could apply so was pleased about that.
The staff are polite and friendly.
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by Rogue fan
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2025 -
Nissan of Picayune responded
Thank you for sharing your experience! We’re glad your 10k service was quick and that you were able to use your coupon. It’s wonderful to hear that our staff made a positive impression with their friendly and polite service. We look forward to seeing you again!
Great service again!
Arrived 30 minutes before appointment and was approached immediately. Thanks to all involved.
Arrived 30 minutes before appointment and was approached immediately. Thanks to all involved.
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by jamdawg74
Verified Customer
Verified Customer
Sep 29, 2025 -
Nissan of Picayune responded
Thank you for your kind words! We’re glad to hear you received prompt service and felt welcomed right away. We’ll be sure to pass along your thanks to the team, and we look forward to serving you again!
They checked everything I asked & made me feel much
better about having to buy a used Infiniti !
better about having to buy a used Infiniti !
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by jrgremlin28
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2025 -
Nissan of Picayune responded
Thank you for your feedback! We’re glad our team was able to address all your questions and help you feel confident in your purchase. We hope you enjoy your Infiniti and look forward to serving you in the future!