Lance Smith | Page 93

Quality Performance Buying this vehicle was even easier than the first one. Knowing Pete Montalvo from the first purchase made this transaction very smooth. I advised him Buying this vehicle was even easier than the first one. Knowing Pete Montalvo from the first purchase made this transaction very smooth. I advised him what I wanted, he went online and found the vehicle at another dealer, I paid for it and the vehicle was delivered the next day. What I really like about Pete is that he lets you know what is available and allows you to select what you want. No pressure or stress. More

by JONES6335 Verified Customer Verified Customer

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The worst dealer ship around We bought a 2002 Ford Expedition from them. It took all day to get the sales finalized. We had a problem the very first time we got it. The vehicle di We bought a 2002 Ford Expedition from them. It took all day to get the sales finalized. We had a problem the very first time we got it. The vehicle did not start we were leaving they had to jump start it so we had to bring it back the next day or so and it was very hard to get them to give us a new battery. That was the first thing that happened then the heater did not work and they wanted us to pay to get it fixed and I told them no so then it took forever for them to say ok we will fix it.so we left it there and it took them one and a half days to fix. Then it was blowing gas out of the vents into our face and they fixed it right away. Then the back door would not stay off of child safety off so they said they fixed but it did not work. So we took back to them and joe said come down I we will make it right so we went down and they tired to get us in a new car and they could not make it go through so we just asked them to just replace the battery and we could not get them to do that without a hassle. They wanted us to pay for a diagnostic and I refused to pay so I asked them for the receipt for the new battery so we could go and exchange it and that was to hard for them to do that. So we talk to bill the .manger of the dealership and he gave me a hassle so I got very mad and said things and he told me to leave or he was going to call the cops and he did call them and to top it off they could not find our keys. Joe gave chris to get us a new car and turned around and talked about my husband behind his saying I don't know how you got a new car from Kia with your credit. So it is wrong for them to talk about there customers behind there back More

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Hyundai service I love to go to Hyundai for service on my car. You are greeted with a smile and you are always told upfront what the cost is for repairs and the amou I love to go to Hyundai for service on my car. You are greeted with a smile and you are always told upfront what the cost is for repairs and the amount of time it will take for service. When I am there I always go and check out the new cars. I love the experience More

by BRONXBRAT Verified Customer Verified Customer

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Pete is a dream! Pete Montalvo was and is there for us. He helped us find a deal, no matter that we were using the Costco auto buying program which I expect reduces h Pete Montalvo was and is there for us. He helped us find a deal, no matter that we were using the Costco auto buying program which I expect reduces his income. In any case, he go me pricing on cars I was interested in... no matter where they were. Once the car came and I needed help getting the new car "wrap" off the nooks and crannies, he got it done for me. He doesn't pressure and wants to be your long time car buying guy. You can see others coming in to talk to HIM... and he is there for these folks. Kudos to the man. Kudos to the dealership for keeping someone that I can relate to and make a deal with. More

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A Great One! I felt that all of the staff treated me like I was part of their family and they made getting a car so easy. Thank you all! I felt that all of the staff treated me like I was part of their family and they made getting a car so easy. Thank you all! More

by ERICPAULNOONAN Verified Customer Verified Customer

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Great Experience! I had a straightforward and pleasant buying experience. I felt I received the deal I was looking. In was completely satisfied with the entire process. I had a straightforward and pleasant buying experience. I felt I received the deal I was looking. In was completely satisfied with the entire process. More

by DPLOWMAN204 Verified Customer Verified Customer

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great dealership This dealership is the best!!! I have owned many new cars and have dealt with many dealerships over the years and Lithia Hyundai is by far the best. This dealership is the best!!! I have owned many new cars and have dealt with many dealerships over the years and Lithia Hyundai is by far the best. More

by TND6214 Verified Customer Verified Customer

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Service was great! This is my first time leasing a Hyundai and I was having trouble with my car seat being secure. I asked Lance to look at it and he showed my how to p This is my first time leasing a Hyundai and I was having trouble with my car seat being secure. I asked Lance to look at it and he showed my how to properly secure the car seat with this vehicle. Now I feel so much better that my child is secured. Thanks Lance!! More

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engine light came on and brought it in to see what was wrong As always, our service advisor, Lance Smith, was very helpful, got to the problem right away, got it in to be fixed. He always has a smile, and is alw As always, our service advisor, Lance Smith, was very helpful, got to the problem right away, got it in to be fixed. He always has a smile, and is always very friendly and he always remembers who we are. The waiting room is always clean and there is always coffee, and danish for the customers, and theres always a movie on to keep us entertained while we wait. I would definitely recommend this dealerships service department. More

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GREAT PLACE. HONEST PEOPLE AS WELL AS FAIR PRICES. THE LADY ANDY KEEPS THE DANISH AND COFFEE BAR FULL AND THE OTHER LADY CHANTEL TELLS GREAT JOKES WHILE YO PLACE. HONEST PEOPLE AS WELL AS FAIR PRICES. THE LADY ANDY KEEPS THE DANISH AND COFFEE BAR FULL AND THE OTHER LADY CHANTEL TELLS GREAT JOKES WHILE YOU WAIT FOR YOUR CAR. THANKS TO ALL OF YOU. More

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