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Lance Smith
Lance Smith at Lithia Hyundai of Reno
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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.7
794 Reviews
4.7

794 Reviews

Write a Review

794 Reviews of Lance Smith

May 07, 2025

Dealership Rating
Employee Rating

Everything is a lie and miss leading. Still have not been called about the part for my car. Will never recommend this company More

by Mariepennington77
Recommend Dealer
No

Other Employees Tagged: Lance Smith

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May 09, 2025

Lithia Hyundai of Reno responded

Hello, I'm sorry to hear about your experience and the delay in communication regarding your car part. We strive for transparency and timely service. Please reach out when you have a moment so we can address this issue directly. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

May 06, 2025

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Employee Rating

Excellent Service is exceptional. I am on my third sonata from Lithia Lance is great More

by Mile
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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May 09, 2025

Lithia Hyundai of Reno responded

We are so happy that our Genesis of Las Vegas team delivered an excellent experience. We will be sure to pass along your praise to Manny. Come see us again soon!

May 06, 2025

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Employee Rating

Lance is great. This is my third sonata with him. I travel from Carson City More

by Mile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 06, 2025

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

May 08, 2025

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

April 25, 2025

Dealership Rating
Employee Rating

Building is starting to look rundown. Waiting are is ok. Waiting room is ok. Building is starting to look rundown. More

by DEEDRA25
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Apr 28, 2025

Lithia Hyundai of Reno responded

Thank you for your feedback on Lithia Hyundai of Reno. We appreciate your input and will take it into consideration as we work to improve our facilities. Your satisfaction is important to us, and we're glad the waiting area was satisfactory during your visit!

April 21, 2025

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Employee Rating

They’re great. They’re like family. They are the BEST in sales and service. Won’t go anywhere else. More

by RICHVANDINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Roach, Levi Williams

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Apr 22, 2025

Lithia Hyundai of Reno responded

Richvandine, thank you for the wonderful feedback! We're delighted to hear that our team at Lithia Hyundai of Reno feels like family and provides top-notch service. We look forward to serving you again in the future!

April 20, 2025

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Employee Rating

Poor communication and no loaner car available when they keep your car for two weeks. More

by M.KAYLA27
Recommend Dealer
No

Other Employees Tagged: Lance Smith

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Apr 22, 2025

Lithia Hyundai of Reno responded

Hello, Thank you for sharing your concerns. Your patience was much appreciated as we attended to your vehicle. If you are still seeking assistance, please contact me directly. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

April 18, 2025

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Employee Rating

I would like to say that I’ve been with Hyundai for more than 13 years. I’ve bought four cars from them. This has been the best place to buy cars that I’ve ever experienced and for the customer service Lanc More

by CRANMORE_JUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Clunie, Robert Thomas, Devin Rogers, Drea McGiffin, Michael Costello

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Apr 21, 2025

Lithia Hyundai of Reno responded

Thank you for your loyalty and kind words about Lance Smith! We're delighted to hear that Lithia Hyundai of Reno has been a great place for your car purchases over the years. We look forward to serving you again in the future!

April 09, 2025

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Employee Rating

Called for an estimate on Brakes & nobody returned my call. I went to another dealer & had them fixed. Also VERY VERY difficult to get Service workers to ANSWER the phone. I do like the guys & the More

by RE.JAMIE1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 11, 2025

Lithia Hyundai of Reno responded

Jamie, I apologize for the communication issues you experienced. We strive to provide timely responses and it's disappointing to hear we fell short. Your feedback is valuable, and we'll work on improving our phone etiquette moving forward. If there's anything else you'd like to discuss or if you have further concerns, please feel free to reach out directly at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

April 05, 2025

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Employee Rating

Always accommodating, fast service and job quality is exceptional. The service managers are awesome as well. I've used them since 2009 and have never been disappointed always 5 star service. More

by reno george
Recommend Dealer
Yes

Other Employees Tagged: Matt and Atillio and chelsea

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Apr 07, 2025

Lithia Hyundai of Reno responded

Reno, thank you for your loyalty and kind words about Lithia Hyundai of Reno! We're delighted to know our team consistently provides exceptional service. Looking forward to serving you again in the future!

March 29, 2025

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Employee Rating

I’ve bought two cars from this dealership over the last ten years. I’ve had my oil changed and have had excellent service experiences. More

by ALAN.KASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Roach, Larry Farrell , Alex Monteu, Attilio Ravo

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Apr 04, 2025

Lithia Hyundai of Reno responded

Thank you for being a loyal customer of Lithia Hyundai of Reno over the years! We're delighted to hear about your positive service experiences and look forward to assisting with any future needs.

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