Lance Smith | Page 7

Lithia Hyundai of Reno responded

Thank you for sharing your positive feedback about Lance and our entire team! We appreciate your continued trust in Lithia Hyundai of Reno and look forward to serving you again soon. Have a great day!

Lithia Hyundai of Reno responded

Esther, we're so glad you trust Lance and our team with your car at Lithia Hyundai of Reno. We truly appreciate your support! See you next time!

Lithia Hyundai of Reno responded

Esther, thank you for being a loyal customer of Lance and our team here at Lithia Hyundai of Reno! It's wonderful to hear we have earned your trust over the years. See you next time! Safe travels!

Lithia Hyundai of Reno responded

Hi Evan, Thank you for sharing your review. We value every customer interaction and aim to ensure instructions and preferences are carefully followed. Your comments help us improve our approach and communication. If you’d like to discuss your experience further or provide additional insight, I’m available at 775-446-5334 or srobert@lithia.com. I’d be happy to assist. Best regards, Scott Robert Customer Relations Manager

Lithia Hyundai of Reno responded

Hi Don, Thank you for taking the time to share your experience. You’re absolutely right — having an appointment and then waiting over 30 minutes, especially while standing, is not acceptable. While our service system assigns customers to a specific advisor, that should never prevent another available advisor from stepping in to assist when delays occur. We missed an opportunity to provide better coverage and flexibility during your visit, and that’s on us — not the process and certainly not you. We are addressing this internally to ensure that when an advisor is tied up, another team member proactively assists customers who are waiting, regardless of assignment. Your time is valuable, and appointments should be respected. I appreciate you bringing this to our attention and would welcome the opportunity to follow up directly. Please feel free to contact me at: srobert@lithia.com so I can address this personally. — Scott Customer Relations Manager Lithia Hyundai of Reno

Lithia Hyundai of Reno responded

We appreciate your patience and understanding! It's wonderful to hear that our team made sure your needs were met and got you back on the road comfortably. Thank you for trusting Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

Thank you for sharing your excellent feedback about Lance and the team! We look forward to seeing you again at Lithia Hyundai of Reno.

Lithia Hyundai of Reno responded

Thank you for the great review! We’re glad we could clearly explain the issues and help put your mind at ease. Your trust means a lot to us.

Lithia Hyundai of Reno responded

We look forward to serving you again in the future! Thank you for choosing Lithia Hyundai of Reno and for sharing your support! See you next time!

Lithia Hyundai of Reno responded

We are more than glad to know that our team here at Lithia Hyundai of Reno provides you with professional service and nice interactions during your visits. Thank you for your business and for taking the time to share this feedback with us. See you next time!