Lance Smith

Lance was perfect. But you need to hire more people. For labor and for customer service and experience. But you need to hire more people. For labor and for customer service and experience. More

by maijanapierkowski Verified Customer Verified Customer

Report | Print

Was happy with the services/recalls that they were able to repair on my vehicle. to repair on my vehicle. More

by Kona Verified Customer Verified Customer

Report | Print

Reno Hundai has the best service department customer service I have seen in Reno. Keep up the good work. service I have seen in Reno. Keep up the good work. More

by TLWERLEY Verified Customer Verified Customer

Report | Print

Lance offers the best communication about service. He is knowledgeable and kind. I love working with him. I have been having my Hyundai Sonata serviced at Lithia Hyundai for 9 years. He is knowledgeable and kind. I love working with him. I have been having my Hyundai Sonata serviced at Lithia Hyundai for 9 years. More

by LNICHOLL Verified Customer Verified Customer

Report | Print

I loved your service Department especially Lance Smith whom I dealt with for 10 years. I did all the service recommendations as they were due and it had 160,oooplus miles when I decided to get a 2025 new whom I dealt with for 10 years. I did all the service recommendations as they were due and it had 160,oooplus miles when I decided to get a 2025 new car . Unfortunately I was not in love with any 2025 models in Hyundai .I hope I have as good luck with the service department in my new car. Thanks for the professionalism and service with my 2012 Santa Fe. More

by ABARRETT785 Verified Customer Verified Customer

Report | Print

We have been working with Hyundai now for 2 hrs and the experience has been great ! experience has been great ! More

by davidageddes Verified Customer Verified Customer

Report | Print

Best car buying and trading experience I’ve ever had. I will definitely be going back. I will definitely be going back. More

by BLACK-WIND Verified Customer Verified Customer

Report | Print

I have been in twice. Once for a recall and once for brakes. When I was in for the recall I asked to be called when my car was ready. I needed my car as soon as possibl Once for a recall and once for brakes. When I was in for the recall I asked to be called when my car was ready. I needed my car as soon as possible. I got no call and when I called to check could not get a hold of anyone. My car was finished sooner than I was told but I waited because I did not know if it was done. I ended up waiting over 3 hours for a job that was done in 1 hour. The service advisor did not care. The second time Lace helped me. He always provides excellent customer service so I had no issues. This makes me not want to return because I could not find out if my car was ready. More

by LQUINES26 Verified Customer Verified Customer

Report | Print

They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. More

by DKONERSMAN Verified Customer Verified Customer

Report | Print

It’s great to have confidence you are being well taken care of by everyone there. care of by everyone there. More

by Jane Verified Customer Verified Customer

Report | Print