Lance Smith
Lance Smith at Lithia Hyundai of Reno
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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.7
791 Reviews
4.7

791 Reviews

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791 Reviews of Lance Smith

April 21, 2025

Dealership Rating
Employee Rating

They’re great. They’re like family. They are the BEST in sales and service. Won’t go anywhere else. More

by RICHVANDINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Roach, Levi Williams

April 20, 2025

Dealership Rating
Employee Rating

Poor communication and no loaner car available when they keep your car for two weeks. More

by M.KAYLA27
Recommend Dealer
No

Other Employees Tagged: Lance Smith

April 18, 2025

Dealership Rating
Employee Rating

I would like to say that I’ve been with Hyundai for more than 13 years. I’ve bought four cars from them. This has been the best place to buy cars that I’ve ever experienced and for the customer service Lanc More

by CRANMORE_JUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Lithia Hyundai of Reno responded

Thank you for your loyalty and kind words about Lance Smith! We're delighted to hear that Lithia Hyundai of Reno has been a great place for your car purchases over the years. We look forward to serving you again in the future!

April 09, 2025

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Employee Rating

Called for an estimate on Brakes & nobody returned my call. I went to another dealer & had them fixed. Also VERY VERY difficult to get Service workers to ANSWER the phone. I do like the guys & the More

by RE.JAMIE1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 11, 2025

Lithia Hyundai of Reno responded

Jamie, I apologize for the communication issues you experienced. We strive to provide timely responses and it's disappointing to hear we fell short. Your feedback is valuable, and we'll work on improving our phone etiquette moving forward. If there's anything else you'd like to discuss or if you have further concerns, please feel free to reach out directly at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

April 05, 2025

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Employee Rating

Always accommodating, fast service and job quality is exceptional. The service managers are awesome as well. I've used them since 2009 and have never been disappointed always 5 star service. More

by reno george
Recommend Dealer
Yes

Other Employees Tagged: Matt and Atillio and chelsea

Apr 07, 2025

Lithia Hyundai of Reno responded

Reno, thank you for your loyalty and kind words about Lithia Hyundai of Reno! We're delighted to know our team consistently provides exceptional service. Looking forward to serving you again in the future!

March 29, 2025

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Employee Rating

I’ve bought two cars from this dealership over the last ten years. I’ve had my oil changed and have had excellent service experiences. More

by ALAN.KASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Roach, Larry Farrell , Alex Monteu, Attilio Ravo

Apr 04, 2025

Lithia Hyundai of Reno responded

Thank you for being a loyal customer of Lithia Hyundai of Reno over the years! We're delighted to hear about your positive service experiences and look forward to assisting with any future needs.

March 27, 2025

Dealership Rating
Employee Rating

I always have a great experience at this Hyundai. Lance Smith is very professional, friendly, and knowledgeable. More

by GinaPrice
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Mar 28, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your positive experience with Lance and the team at Lithia Hyundai of Reno! We're delighted to know that our professionalism and friendliness made a difference. Looking forward to seeing you again soon!

March 23, 2025

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Employee Rating

Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys! More

by Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Lithia Hyundai of Reno responded

Allen, we're delighted to hear that you had a hassle-free experience with us at Lithia Hyundai of Reno. Thank you for your kind words and support!

March 16, 2025

Dealership Rating
Employee Rating

The service department is always courteous. My car is done in a timely manner. The service team is very efficient. Been coming here for years! They are the best. More

by KRISTA.LANE0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Olsen

Mar 17, 2025

Lithia Hyundai of Reno responded

Krista, thank you for your loyalty and kind words about our service team at Lithia Hyundai of Reno! We're delighted to know you've had consistently positive experiences with us. Looking forward to serving you in the future!

March 15, 2025

Dealership Rating
Employee Rating

Dan Dunham (sales) and Lance (service) are great to work with. They are both very kind, helpful, and responsive. More

by reneemlopez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 17, 2025

Lithia Hyundai of Reno responded

Renee, we're delighted to hear that Dan and Lance provided you with such excellent service at Lithia Hyundai of Reno. Thank you for the kind words!

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