Lance Smith
Lance Smith at Lithia Hyundai of Reno
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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.8
759 Reviews
4.8

759 Reviews

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759 Reviews of Lance Smith

December 12, 2024

Dealership Rating
Employee Rating

Been dealing with Lance for some time. Very professional and would always go the extra mile to exceed expectation and satisfaction. Kudos! More

by ian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone

Dec 13, 2024

Lithia Hyundai of Reno responded

Ian, we're delighted to hear that Lance has consistently provided exceptional service at Lithia Hyundai of Reno. Thank you for sharing your experience with us!

December 08, 2024

Dealership Rating
Employee Rating

Always accommodating. We are from out of town and they try to make our trip go smooth and quick. Many times they go beyond. More

by KDELA_VEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lithia Hyundai of Reno! We're delighted to know our team could make your visits smooth and efficient, especially when you're coming from out of town. We appreciate the support!

December 08, 2024

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Employee Rating

Everyone was very cordial and professional. Luke was very helpful in helping me define just what I wanted in my next vehicle. More

by PATSYBEE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Roach, Lucas Bragg

Dec 09, 2024

Lithia Hyundai of Reno responded

Patsybee, we're delighted to hear that Luke and the team at Lithia Hyundai of Reno provided you with such a positive experience. Thanks for sharing your feedback!

December 06, 2024

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Employee Rating

He is kind, caring and very professional. I appreciate his work and they way he interacts with his customers. More

by CAUDILLRENEE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 09, 2024

Lithia Hyundai of Reno responded

CAUDILLRENEE, we're delighted to hear about your positive experience at Lithia Hyundai of Reno. Thank you for highlighting the professionalism and care shown by our team!

November 29, 2024

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Employee Rating

The repairs were excellent and good customer service. Very responsive to needs of customer. Diagnosis is cheaper as compared to other places More

by hkasweka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that you had a positive experience with our service team at Lithia Hyundai of Reno! Providing excellent repairs and responsive customer care is what we strive for. Thank you for choosing us, and we're glad to offer competitive pricing on diagnostics!

November 21, 2024

Dealership Rating
Employee Rating

Very good service! Very nice people! Price is great! Informed me of everything done with my car! The service department was great on everything! More

by CSMITHREGENCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Thomas, Trisha Stone

Nov 22, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that you had a great experience with our service department at Lithia Hyundai of Reno! Thank you for your kind words and support. We look forward to serving you again in the future!

November 20, 2024

Dealership Rating
Employee Rating

We always appreciate the service we receive in service with Trisha, Mathew Reed in sales and the sales office team. Jake also helps with anything we need. More

by MREED1716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that Trisha, Mathew Reed, and Jake have consistently provided you with excellent service at Lithia Hyundai of Reno. Thank you for your continued support!

November 08, 2024

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Employee Rating

I had great experiences with Lance and lithia hyundai for all of our car care needs. They take great care of us and our car. Its always a positive experience. More

by marcdiamond6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Lithia Hyundai of Reno responded

Marc, we're delighted to hear that Lance and the team at Lithia Hyundai of Reno have consistently provided you with great service. Thank you for trusting us with your car care needs!

November 07, 2024

Dealership Rating
Employee Rating

He did a great job, and he kept communications with me during the whole process. He was really nice. The car runs great when he found out my part wasn’t covered by the warranty he found a way to get it co More

by lettybug09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2024

Lithia Hyundai of Reno responded

We're delighted to hear about your positive experience at Lithia Hyundai of Reno! It's fantastic that our team member went above and beyond to ensure everything was covered for you. Enjoy the smooth ride, and thank you for sharing your feedback with us!

November 07, 2024

Dealership Rating
Employee Rating

Everything went fairly smooth. I am still waiting for a radio to be replaced that didn't work when I purchased the vehicle. The only criticism I have was with the Man that set up More

by ck519180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 08, 2024

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lithia Hyundai of Reno. We're glad to hear that Matt and Tony provided professional service, but we're sorry about the issue with the radio and any inconvenience caused during the deal setup. We appreciate your feedback as it helps us improve, and we hope to resolve these concerns promptly!

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