Lance Smith

The whole experience from start to finish was fantastic. Steve, Dan, and Tony were so great and helpful. Steve, Dan, and Tony were so great and helpful. More

by PEEK-2 Verified Customer Verified Customer

Report | Print

Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service. she got everything done right and had no issues with my service. More

by isaacibarra Verified Customer Verified Customer

Report | Print

Had an engine replaced which was done well however, they didn’t put the hood hydraulics back properly and it almost hurt someone badly. Took it to another place to have it fixed. didn’t put the hood hydraulics back properly and it almost hurt someone badly. Took it to another place to have it fixed. More

by jeffreyg Verified Customer Verified Customer

Report | Print

Worst service ever, sat at the dealer ship for over 4 hrs while my car was done being serviced. Lance went home didn't bother to give our info to anyone else in the service department, when I asked about my while my car was done being serviced. Lance went home didn't bother to give our info to anyone else in the service department, when I asked about my vehicle all got was attitude because they hadn't called for me according to the service rep. When I pointed out my vehicle sitting out side they just found my keys and didn't go over the service done on the vehicle. More

by mjgutierrez422 Verified Customer Verified Customer

Report | Print

This is a great dealership. I’ve only gone for oil changes because Hyundais don’t break down and you can keep them forever (I’m going on 16 years with mine). But for service, th I’ve only gone for oil changes because Hyundais don’t break down and you can keep them forever (I’m going on 16 years with mine). But for service, they get you in and out quickly and have never told me I had something wrong when I didn’t (Subaru dealership told me there was something wrong with every oil change, so this is huge). The advisors are very friendly and knowledgeable. I love this dealership. More

by HAPPYWITHLIFE2010 Verified Customer Verified Customer

Report | Print

Lance Smith is so professional! I know every time I go into the dealership or call with a question or concern, he will handle it in a timely and professional manner. He is the abso I know every time I go into the dealership or call with a question or concern, he will handle it in a timely and professional manner. He is the absolute reason I continue my business with Lithia, and only him. The sales manager Wes Wilson has always been super pushy and made transactions in the past uncomfortable. So thank you Lance! More

by KELLY.LOPEZ5 Verified Customer Verified Customer

Report | Print

The service department does not return calls which is very aggravating when you live at least an hour away. very aggravating when you live at least an hour away. More

by STHUNTER89511 Verified Customer Verified Customer

Report | Print

Lithia Hyundai of reno the best dealer in Reno. But I don't like service center not qualified for maintenance , I schedule oil change and an air filter change, but technician did not do anything at But I don't like service center not qualified for maintenance , I schedule oil change and an air filter change, but technician did not do anything at all. I gotta come back to complain about it. So much disappointed. I will never come back to do it again. Wasting my time and my money. More

by DANNYMN75 Verified Customer Verified Customer

Report | Print

Been dealing with Lance for some time. Very professional and would always go the extra mile to exceed expectation and satisfaction. Kudos! Very professional and would always go the extra mile to exceed expectation and satisfaction. Kudos! More

Report | Print

Always accommodating. We are from out of town and they try to make our trip go smooth and quick. Many times they go beyond. We are from out of town and they try to make our trip go smooth and quick. Many times they go beyond. More

by KDELA_VEGA Verified Customer Verified Customer

Report | Print