Lance Gendron

Lance was very attentive and professional. He kept me well informed during my service. Thank you for the great service. He kept me well informed during my service. Thank you for the great service. More

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Lance was very helpful regarding the problem I was having with my BMW. Service was able to diagnose the problem I was having, and I picked up my car the next day with my BMW. Service was able to diagnose the problem I was having, and I picked up my car the next day More

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Highly recommend this center, they are very prompt and provide excellent service. Worked with Lance, he is excellent. provide excellent service. Worked with Lance, he is excellent. More

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From check-in to reception to the service representative all were professional and courteous. The rep explained things clearly and offered to make a drop off- off hours pick up possible. FYI- I drive 48 m all were professional and courteous. The rep explained things clearly and offered to make a drop off- off hours pick up possible. FYI- I drive 48 minutes passing a couple other BMW dealerships to get to this dealership. More

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Professional and courteous, prompt and communicative. The staff made sure my service plan was shared with me The staff made sure my service plan was shared with me More

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Lance was great to work with. He gave updates throughout the process. The work was done in a very timely fashion and done well. The technicians clearly know what they’re doing. Gr He gave updates throughout the process. The work was done in a very timely fashion and done well. The technicians clearly know what they’re doing. Great Experience!!!! More

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Lance and Isac were very professional and helpful when I brought my 2019 bmw in with a coolant issue…isac topped me off to get me on the road again and Lance set me up for an analysis check for the engine t brought my 2019 bmw in with a coolant issue…isac topped me off to get me on the road again and Lance set me up for an analysis check for the engine to check for any and issues that may exist. More

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First impression walking in the door is WOW. Clean and beautiful display of cars and informative sales personnel.Selection of cars and colors second to none. Came for an oil change and left wi Clean and beautiful display of cars and informative sales personnel.Selection of cars and colors second to none. Came for an oil change and left with a new car. Courtesy of Ryan Marcello . More

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This rating is based on Lance and the service department only! Sales is atrocious to deal with and not happy with their handling of my desire to purchase a new BMW a couple of months ago after explaining th only! Sales is atrocious to deal with and not happy with their handling of my desire to purchase a new BMW a couple of months ago after explaining that I was pricing out the car with them and another dealership. In fact, after I let them know that the other dealership gave me a much better price and I was buying the car there, I was told "not to reach out again" by the salesman. [I won't mention the salesman out of courtesy to him] I guess they felt that I should just hand over more money to them and not care about the competition. Go figure! Go elsewhere! More

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Excellent service from Lance, he communicated with me throughout the process. It couldn’t have been easier. throughout the process. It couldn’t have been easier. More

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