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Lance Gendron
Lance Gendron at BMW of Shrewsbury

Lance Gendron

Service Writer

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.8
33 Reviews
4.8

33 Reviews

Write a Review

33 Reviews of Lance Gendron

November 28, 2024

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Employee Rating

The dealership always make me feel that they are there just for me and truly want to please me. Lance Gendron has been especially helpful. More

by tarashuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2024

BMW of Shrewsbury responded

We're delighted to hear that Lance and the team at BMW of Shrewsbury made you feel valued! Thank you for sharing your experience with us.

November 24, 2024

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Employee Rating

Excellent experience with Lance in the service department . He took the rime to answer all of my questions. More

by ntretter
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Paintsil

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Nov 26, 2024

BMW of Shrewsbury responded

We're delighted to hear that Lance provided an excellent experience for you at BMW of Shrewsbury. Our team is always here to ensure all your questions are answered!

November 19, 2024

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On time. Near showroon with work space. Professional experience all around even though I did not buy car there More

by MLD3056
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

BMW of Shrewsbury responded

Thank you for sharing your experience with BMW of Shrewsbury! We're glad to hear that our professional service and facilities left a positive impression, even without a purchase. We hope to see you again in the future!

November 13, 2024

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Excellent service and communication throughout the process. The service technician kept me well informed and was extremely courteous. More

by whermans24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Deanna Morgan, Matt Roy, Peter Neslusan

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Nov 13, 2024

BMW of Shrewsbury responded

Thank you for sharing your experience with us! We're delighted to hear that our team at BMW of Shrewsbury provided excellent service and kept you well-informed. We appreciate your feedback and look forward to serving you again in the future!

November 13, 2024

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The Service at BMW in Shrewsbury is second to none! Theo was my service representative and he was professional, fast with my car, and extremely pleasant. More

by Kctanker2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Deanna Morgan, Matt Roy, Peter Neslusan , Theo

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Nov 14, 2024

BMW of Shrewsbury responded

We're delighted to hear that Theo provided you with exceptional service at BMW of Shrewsbury! Thank you for sharing your experience, and we look forward to serving you in the future.

November 10, 2024

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Sam awesome person he is help me out during my BMW service today realy appreciate More

by Mansourantone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Deanna Morgan, Matt Roy, Peter Neslusan , Sam

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Nov 11, 2024

BMW of Shrewsbury responded

We are glad to hear that Sam took excellent care of your BMW's service needs. Thanks for choosing BMW of Shrewsbury!

Nov 10, 2024

Mansourantone responded

Thank you

November 02, 2024

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Employee Rating

Quoted me $10k in repairs. Took it to an independent mechanic who reviewed the dealers list and told me all I needed was new tires at $1400. The rest was nonsense. This isn’ More

by Viper
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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October 30, 2024

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Finest dealership I have been to very modern great customer service with a welcome coffee bar More

by tjmonsour
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Deanna Morgan, Matt Roy, Peter Neslusan

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Oct 30, 2024

BMW of Shrewsbury responded

It is great to hear that you enjoyed our modern facility and customer service! Thank you for sharing this feedback with the BMW of Shrewsbury team.

October 30, 2024

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Great service and attention to detail. I’m on my 4th car and will continue to keep coming back. A very happy customer! More

by Stormy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brad Macomber, Rob Picerno, Gene Kalp, Peter Neslusan, David Mack

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Oct 31, 2024

BMW of Shrewsbury responded

We're delighted to hear that you're enjoying your experience with BMW of Shrewsbury! Thank you for being a loyal customer and sharing your positive feedback. We look forward to serving you in the future!

October 28, 2024

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Employee Rating

Work on my vehicle with precision. Theo followed up with a call on an extra item to be fixed More

by Theo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Deanna Morgan, Matt Roy, Peter Neslusan

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Oct 28, 2024

BMW of Shrewsbury responded

We are honored to receive your support, Theo. Thank you! - BMW of Shrewsbury Team

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