Lance Gendron

Great customer service, communication and follow up. I used the online appointment system and my service was a breeze. I used the online appointment system and my service was a breeze. More

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This was my third time going to this dealer. The first time they sold me a BMW oil change package. On my first visit (March 2024), they also charged me extra 1 hour labor for diagnostics, produc The first time they sold me a BMW oil change package. On my first visit (March 2024), they also charged me extra 1 hour labor for diagnostics, produced a report pointing 4 things that need to be addressed. I took care of 2 of those 4 things outside of the dealer at another mechanic in October 2024. A year later (March 2025), I bring the car in again for an oil change. I was told that in order to reset the service minder, I must buy the additional diagnostics package for 1 hour labor, in which they will check the car from front to back. If I do not buy this 1-hr diagnostics then it will not reset the Service Minder on the car. Therefore I purchased it. Now during the diagnostics, they reported 5 problems - 2 of these were simply carried over from the previous year. Basically implying that they did not actually check these things, rather they simply carried them over, because I did not do the repair at their place. These 2 things were replace the belt and the tensioner, as well as flush the engine coolant. These were both take care of just 5 months ago. Really??? You are going to charge me 1 hour of labor with the claim that you will be "looking at things", and then report real problems, not just skimp over things and carry forward items from previous inspections. This is pure cheating, xxxxx. I have lost all trust in this place, and will never go back ever ever again! More

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I had to bring my suv in for a recall and it was very easy to schedule an appointment and get my suv in for service. I was updated throughout while my suv was being serviced. Very happy with my experienc easy to schedule an appointment and get my suv in for service. I was updated throughout while my suv was being serviced. Very happy with my experience and the service manager Lance, top notch. More

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Service team and repair shop is outstanding. They do what they promise and deliver when they say they will. I like how I get video inspections of my car and text updates. They do what they promise and deliver when they say they will. I like how I get video inspections of my car and text updates. More

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Recently had Brake service on my car. Lance Gendron in service department was extremely helpful as always!Lance is a great asset to this dealership! Lance Gendron in service department was extremely helpful as always!Lance is a great asset to this dealership! More

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Lance always keeps me up to date with my car needs. Lance is always 100% customer service Lance is always 100% customer service More

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I love the customer service that BMW of Shrewsbury have to offer,lance my service representative,is one of the best service representatives,in my view,he goes above and beyond ,to make things right. to offer,lance my service representative,is one of the best service representatives,in my view,he goes above and beyond ,to make things right. More

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Great communication throughout the appointment. Lance clearly explained the work that was completed. Very professional. Lance clearly explained the work that was completed. Very professional. More

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The service and tech was great but I don’t like the way they sent me a coupon to get a car wash. The luxury car dealership should do washed and vacuumed like was years before. they sent me a coupon to get a car wash. The luxury car dealership should do washed and vacuumed like was years before. More

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Great service, always polite and courteous. The appointments are always on time with minimum waiting The appointments are always on time with minimum waiting More

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