Lance Gendron

Great service, always polite and courteous. The appointments are always on time with minimum waiting The appointments are always on time with minimum waiting More

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Excellent service from BMW of Shrewsbury. Lance and team were knowledgeable, friendly and kept me updated throughout the process. Lance and team were knowledgeable, friendly and kept me updated throughout the process. More

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Professional, clean, quality service. Went above and beyond to answer my questions about the service. Went above and beyond to answer my questions about the service. More

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Lance my service advisor is very professional and he helped to resolve my issues and cont helped to resolve my issues and cont More

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Lance at BMW in Shrewsbury always provides support and attention when needed. He is excellent at communicating any issues and works with me to get what is required of my car completed. attention when needed. He is excellent at communicating any issues and works with me to get what is required of my car completed. More

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I have had service performed at BMW of Shrewsbury several times and have always had a good experience. While the prices sometimes seem high I feel like they do their best to find savings for me and don’t try times and have always had a good experience. While the prices sometimes seem high I feel like they do their best to find savings for me and don’t try to push unnecessary work on me. Lance always explains the work and the cost and provides solid advice on what I should do. The waiting area is comfortable. More

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Everyone at BMW of Shrewsbury is super friendly and always willing to help. My service advisor is Lance and he's the best. Would recommend this dealer to anyone always willing to help. My service advisor is Lance and he's the best. Would recommend this dealer to anyone More

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Had a problem with a recently purchased X3 from an out of state dealer. Received a nice welcome at BMW Shrewsbury who diagnosed the problem, contacted the original dealer and replaced a broken part. Th of state dealer. Received a nice welcome at BMW Shrewsbury who diagnosed the problem, contacted the original dealer and replaced a broken part. The service and support was excellent. More

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My appt was on time. No waiting to get checked in. I was told a couple of hrs and that is exactly what it was. The dealership is comfortable to wait in. No waiting to get checked in. I was told a couple of hrs and that is exactly what it was. The dealership is comfortable to wait in. More

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Brought my vehicle in for an annual oil change. I was informed in detail of recommended repairs and services that would be needed. Was able to schedule an appointment promptly for repairs. Lance Ge I was informed in detail of recommended repairs and services that would be needed. Was able to schedule an appointment promptly for repairs. Lance Gendron made the whole process easy and stress free. More

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