Lance Blanton | Page 4

Very friendly and informative staff. They took their time to make sure I understood everything during the process They took their time to make sure I understood everything during the process More

by samhunter852 Verified Customer Verified Customer

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Extremely Disappointing and Stressful Experience I had a terrible experience with Montrose Kia in Sheffield, Ohio. I agreed with the salesperson on a total Out the Door price of $34,000 for a vehicle. a terrible experience with Montrose Kia in Sheffield, Ohio. I agreed with the salesperson on a total Out the Door price of $34,000 for a vehicle. However, while completing the title and documentation, the finance department suddenly asked me to pay an additional $1,000. Because this was not what we agreed on, I cancelled the deal immediately. No contract was completed and no vehicle was delivered. Despite the cancellation, the dealership deposited my $34,000 check anyway. What followed was one of the most stressful customer experiences I’ve ever had. It took nearly one month to get my money back. During that time, I had to call the dealership hundreds of times, repeatedly asking for updates. The manager refused to take responsibility, showed no urgency, and at times acted like this was not their problem. Communication was poor, unprofessional, and dismissive. Because my money was held for so long, I experienced serious financial stress and had to escalate the matter, including filing a complaint with the Better Business Bureau, just to get basic action. This dealership showed no accountability, no transparency, and no respect for a customer’s time or money. I would strongly advise others to be extremely cautious when dealing with Montrose Kia, especially when it comes to pricing and handling customer funds. I even emailed the Montrose corporate office including the CEO and all VPS, but they did not care et all. More

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Lee our salesman was very courteous and efficient. Made sure he showed us all the features on the car. He had everything set up for us when we left. Financial officier was very precise with the financ Made sure he showed us all the features on the car. He had everything set up for us when we left. Financial officier was very precise with the financial contract. Went over all the paperwork and made sure we understood. We are enjoying our new car. More

by bjhenry4852 Verified Customer Verified Customer

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Thanks to Jim for a job well done. This is the second Kia Soul that I purchased from Montrose Lia. I greatly enjoyed the first Soul I purchased and I am enjoying this GT line even more This is the second Kia Soul that I purchased from Montrose Lia. I greatly enjoyed the first Soul I purchased and I am enjoying this GT line even more. Thank you. More

by dawngayton800 Verified Customer Verified Customer

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All of you at kIA are wonderful thank you so so very ,very much merryxmas ,very much merryxmas More

by PINKKCHICK Verified Customer Verified Customer

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My Husband David sold me the car I have been waiting for. We got the price we wanted, payment we needed and the warranty that comes with a sense of security. go see him at Montrose Kia Stephanie Price We got the price we wanted, payment we needed and the warranty that comes with a sense of security. go see him at Montrose Kia Stephanie Price More

by gobucks311929 Verified Customer Verified Customer

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I always receive great service at Montrose Kia. Forrest Daniels has been great. I enjoy working with him. Forrest Daniels has been great. I enjoy working with him. More

by casargent Verified Customer Verified Customer

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Great area to relax in and there was plenty of good/drinks to have while waiting around, nice new interior good/drinks to have while waiting around, nice new interior More

by John T Verified Customer Verified Customer

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Rachel has always been polite and helpful with servicing us over the years regarding our regular maintenance on both of our vehicles we purchased from Montrose in 2015. Over the course of the last 4 mon us over the years regarding our regular maintenance on both of our vehicles we purchased from Montrose in 2015. Over the course of the last 4 months, we’ve experienced a lot issues with both cars including multiple recalls for brake lines, catalytic converters, etc. The performance by the technicians at montrose who worked on the vehicles is pretty disgusting, and they should be fired along with management. We’ve continued to have issues with the cars even after coming out of pocket for almost $5k. We’re currently waiting on reimbursement for the fixes and it’s been 4 months. We’ve since purchased a new K4 from Hallen and will never purchase a vehicle from montrose. More

by jayvicens Verified Customer Verified Customer

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Montrose Kia is a great place to go to get a new car! They weighed out my options and was determined to get me in the car I wanted and best fits my needs! Ask for Elie, he was so professional, kind, & ve They weighed out my options and was determined to get me in the car I wanted and best fits my needs! Ask for Elie, he was so professional, kind, & very great at his job! I definitely recommend! You won’t regret it! More

by demoresttlvelazquez Verified Customer Verified Customer

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