Dealership Experience
11 yrs, 7 mos
64 Reviews
Write a Review64 Reviews of Lamont Saunders
December 01, 2024
The purchase of my car was effortless thanks to Lamont. Pencil Busch has always been the best in what they do. Pencil Busch has always been the best in what they do. More
Other Employees Tagged: Sal Architto, Stacy Fowler, Frank Armando, David Nieves
November 29, 2024
The entire team at Benzel Busch were so helpful in my new car purchase. Sales, finance and management were attentive and responsive throughout the whole process and made it easy. car purchase. Sales, finance and management were attentive and responsive throughout the whole process and made it easy. More
May 12, 2023
excellent service from Lamont he spent a lot of time and was super knowledgeable about the car. dealership was great as well, made everything very easy. was super knowledgeable about the car. dealership was great as well, made everything very easy. More
Other Employees Tagged: Victor Hernandez
April 13, 2023
I usually give high marks to the service department but my April 11th visit was not good. I arrived at 11:15am and gave keys to concierge. I was told it would take over two hours to repair the tire proble my April 11th visit was not good. I arrived at 11:15am and gave keys to concierge. I was told it would take over two hours to repair the tire problem the car had. So I was talking with my sales rep for a time as my lease is up soon. I was finished with sales visit at 1:30 and went to the service concierge who said that car was getting cleaned and would be up soon, wait outside. I waited until 2:15 to express my disatisfaction with how long it too to clean and bring my car up. And at that time I noticed I received a text at 12:48 saying my car was ready - no one told me to look for a text, I was told "we will let you know when car is ready". I expected someone to find me or speak to my sales rep to communicate my car was ready. Evidently around 12:30 the service dept tried to contact my rep who was with me outside of shop looking at cars I might be interested in. NO ONE ACTUALLY SPOKE WITH ME OR MY REP SAYING CAR WAS READY. So I waited and waited and waited AT 2:30 The concierge handed me my keys and I asked what happened and he said "...they parked it" I wasted over 1-1/2 hours waiting to see my car which was ready an hour after I got there. This is not service communication and pissed me off. Like I said I thought (past tense) service dept was top notch...but they cannot waste my time and expect good (or average) reviews. I am very disappointed More