Lainie Schwartz

I was extremely disappointed with a failed purchase attempt at Fletcher Jones Audi in Chicago.  Here's the detail... I was a buyer in the Detroit area.  I reached out to the dealership in the middle attempt at Fletcher Jones Audi in Chicago.  Here's the detail... I was a buyer in the Detroit area.  I reached out to the dealership in the middle of the week about an online posting.  I worked with two agents to get clarifications and additional photos.  On Friday morning, I spoke with the agent several times negotiating a final price and discussing arrangements to travel to Chicago on Saturday to make final payment and pick up the vehicle. Shortly after lunch, I called the agent accepting the offer.  I provided them with my personal details and my credit card to lock in the purchase. During the conversations, we used terms like "deposit", "hold", "earnest money", and "purchase agreement".  The agent said we were all set and that he would email me copies of the paperwork.  I initiated funds transfer from investment accounts into my bank account, contacted my insurance agent insuring the vehicle, and started to make travel arrangements.  At this point, I got a return call from the agent stating there was an issue.  Someone else just took the vehicle out for a test drive with another agent.  I asked what the problem was.  They said they needed to wait with our purchase to see if the other buyer wanted to purchase the vehicle.  I said that we had a purchase agreement, but they kept insisting they had to wait on the other buyer.  I asked to speak to someone else.  Another person called. After recapping the story, they indicated they had to wait to see if the other buyer wanted the vehicle and asked what I wanted them to do.  I said they should tell their other customer that the vehicle was sold.  They would not do that claiming they had no signed deal.  I replied that I was waiting on the paperwork to be emailed and I would sign immediately. Ultimately, they would not forward me the paperwork and they sold the vehicle to the other buyer.  A huge disappointment after negotiating a price, committing a deposit, and insuring the vehicle.   Be aware that the terms "deposit", "hold", "earnest money", and "purchase agreement" have no merit with Fletcher Jones.  It is first come, first served only. More

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Don't waste your time there!Was in the market for a new Don't waste your time there! Was in the market for a new A7, have been calling Audi dealersips, who have been sharing with me when they would be rece Don't waste your time there! Was in the market for a new A7, have been calling Audi dealersips, who have been sharing with me when they would be receiving new A7 in transit. Lainie Schwartz, who answered my call stated that they were receiving some in December but wouldnt share any info unless I came in. I made the appt and wasted two hours with her and her rude manager, Raphael Ferrer. They tried to sell me a used one instead and tried to lie that no 2021 models were coming in and that they were not receiving any cars in December. And stated that all dealerships were lying about receiving the car. As unpleasant as it was to deal with unprofessional, disrespectful and dishonest people like you who told me to "go drive my BMW until I am ready to pay the asking price" on your overpriced used car, your unprofessional demeanor made me do more research the next day and I found a brand new 2021 A7 on the lot of Audi Naperville.I was the owner of that beautiful car 3 days later. Driving to Naperville was worth every minute because the team there is the polar opposite. I will make sure everyone in my circles know about my experience with you vs in Naperville. More

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Friendly, knowledgeable dealership Everyone at Fletcher Jones was pleasant and made the process of buying a vehicle painless. They were knowledgeable and answered any questioned I had. Everyone at Fletcher Jones was pleasant and made the process of buying a vehicle painless. They were knowledgeable and answered any questioned I had. It was a pleasure to do business there and Lainie was exceptional. Lorenzo was helpful showing me where I needed to be when I arrived at the dealership. More

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Love my Q5 This is our third Audi we have purchased from Fletcher Jones. A 2011 Q5, a 2013 A5 and now a 2018 Q5. All CPO. The buying experience is straightfor This is our third Audi we have purchased from Fletcher Jones. A 2011 Q5, a 2013 A5 and now a 2018 Q5. All CPO. The buying experience is straightforward and no b s. Prices are very competitive and worth the trip into Chicago. We have worked with Lainie and she is very knowledgeable, great to work with, and very professional. Additionally their business manager Bret also makes the buying process expedient and painless. I would definitely recommend you go to Fletcher Jones for your next Audi purchase and see Lainie. More

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Great experience A professional and knowledgeable staff makes for a real buying experience. Lainie was helpful and had no problem spending all the time required for me A professional and knowledgeable staff makes for a real buying experience. Lainie was helpful and had no problem spending all the time required for me to make an intelligent purchase. I trust my experience with service will be as successful as my purchase. More

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Great experience with Lainie and Fletcher Jones! I recently bought a Q5 and could not be happier with my experience. Lainie was super knowledgeable, honest, and insightful. Instead of selling me on I recently bought a Q5 and could not be happier with my experience. Lainie was super knowledgeable, honest, and insightful. Instead of selling me on a particular car or model, she consulted with my needs and wants throughout my car buying purchase. She even helped educate me on certain features that I did not even know I wanted and that I am so glad I got! Could not recommend Lainie or the dealership enough. The dealership even worked in conjunction with the Mercedes dealership across the street to help find me the perfect car! More

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