Kylon Hamilton

I had a wonderful experience at Cavender Nissan. Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every em Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every employee from Charlie to Nikki in finance were very helpful! More

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Contacted dealer online today and agreed to a price in writing from Kosi the salesman. Showed up at the dealership and sales manager wanted to renegotiate the price. He added $2300 to the agreed upon pric writing from Kosi the salesman. Showed up at the dealership and sales manager wanted to renegotiate the price. He added $2300 to the agreed upon price and refused to honor the written agreement we had. Very disappointed in dealer and with the dishonesty we experienced in this business. We moved on to another dealer. More

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Stay far away from the service department at Nissan of Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you de Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you decide to have the work completed.) Then, $428 for a part that costs $269 (retail) on their own website. Add $325 labor for literally removing two screws and inserting the new part...then plugging the OBD2 back in to clear the trouble alert. All of this takes approximately 5 minutes. Complaining about it gets you a $112 penalty for another part (that they forgot to mention you also need). Let's not forget the $69 shop charge for that paper floor mat and disposable gloves by the mechanic. And the coup de grâce, $30 merchant visa fee that they transfer onto the customer for having the audacity to use a credit card. More

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They pressured me in to an extended warrenty. Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would no Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would not go to this dealership unless you like getting the run around. More

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