Kyle Underwood
Kyle Underwood at Tom Wood Toyota
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Kyle Underwood

New Car Manager

Tom Wood Toyota

6408 Crane Drive
Whitestown, IN 46075

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12 Reviews

Dealership Experience

5 yrs, 4 mos

not yet
rated

12 Reviews

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12 Reviews of Kyle Underwood

March 06, 2024

Dealership Rating
Employee Rating

Excellent professionalism and no pressure from Ron Rangel-Scott. He was patient and so helpful and knowledgeable about the Rav 4. I would recommend Ron (and Tom Wood) to help any of my friends in purc More

by mjwithered
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ron Rangel-Scott, Tim Smith

Mar 06, 2024

Tom Wood Toyota responded

We're delighted to know that Ron's expertise and patience made your experience at Tom Wood Toyota a great one! We appreciate the recommendation, and we'll always be here to help with any future questions or needs. Enjoy your new Toyota RAV4!

October 16, 2023

Dealership Rating
Employee Rating

Excellent, albeit long experience at this dealership. We ran into a few road bumps during the qualification processes, but the staff (including Ron) worked tirelessly to get me approved in all the right More

by DJHopp00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ron Rangel-Scott , There was a new guy, can’t remember his name, but he was great too, helped me a lot with the tire coverage and the actual signing

Oct 16, 2023

Tom Wood Toyota responded

It's great to know that Ron and our team at Tom Wood Toyota were able to assist you effectively despite a few hiccups. We appreciate your patience throughout the process!

July 11, 2022

Dealership Rating
Employee Rating

Honest & Customer Minded a a a a a a a a a a a a More

by Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Lile , Finance Gentleman

Jul 12, 2022

Tom Wood Toyota responded

Thank you for sharing your feedback, Lee! We are happy to have earned your business here at Tom Wood Toyota and we hope to work with you again down the road. Safe travels!

May 26, 2022

Dealership Rating
Employee Rating

Ron was a great help in my car buying experience! Also very knowledgeable of the features that my RAV4 had, even some I wasn’t aware of. Will definitely recommend this dealership to any of my family More

by Robj1990
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 27, 2022

Tom Wood Toyota responded

Hi Rob - We are thrilled to hear that Ron delivered informative and helpful service. Thank you for coming to Tom Wood Toyota for your Toyota RAV4 and recommending our dealership! We wish you safe driving.

May 11, 2022

Dealership Rating
Employee Rating

Need more comuncation between Desk and shop , maybe little more friendly with customers especially Those who have bought the car there More

by bradymike86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neal Guidarelli, Jeff Fernandez, Mike Cuzzo, Samantha Crowe, Yash Bansal , Trey Fields, Alberto Rodriguez, Dennis Smith, Josh Tharp

May 11, 2022

Tom Wood Toyota responded

Thank you for sharing. We aim to provide a high level of communication and client care, and I'm sorry you feel we've fallen short. I want to better understand how we let you down so we can ensure it doesn't happen again. If you're willing to share the details, please give me a call at 317-298-9081. Best, Neal Guidarelli - Service Manager

March 27, 2022

Dealership Rating
Employee Rating

Ron did a great job Txs. He understood what I was trying to accomplish and my goals. And communicated that to the sales manager who was making the decision on my deal. Then a More

by hkoch3344
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Fernandez, Ron Rangel-Scott , Nick from service. He is not listed above.

Mar 28, 2022

Tom Wood Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Ron and the Tom Wood Toyota team. Drive safely in your new Toyota Camry, and we hope to see you back again down the road!

December 17, 2021

Dealership Rating
Employee Rating

Great service department, great professional service reps, great technicians, nice clean facility, overall, a great atmosphere and a great place to visit! More

by jferriell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Neal Guidarelli, Mike Cuzzo , Trey Fields, Alberto Rodriguez, Dennis Smith, Barbara Zimny

Dec 17, 2021

Tom Wood Toyota responded

It's fantastic to hear that we truly delivered a 5 star experience in every way. The Tom Wood Toyota team is so thankful for your positive feedback, and we hope you'll reach out next time you need automotive care!

August 20, 2021

Dealership Rating
Employee Rating

I drove from over 2 hrs away to do business with Tom Wood Toyota. The best car buying experience that I’ve ever had! I’ve owned several different brands of vehicles and done business with many dealerships bu More

by G Lomax
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2021

Tom Wood Toyota responded

It makes our day to hear that our team delivered the best car-buying experience you have ever had! Thank you for choosing Tom Wood Toyota and for taking the time to share your feedback. We wish you safe and happy travels ahead!

January 12, 2021

Dealership Rating
Employee Rating

Shaun Culbertson was excellent. Very professional and did a nice job of following.up. We were very happy with the overall experience and have had great experience with service in the past More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Shaun Culbertson was excellent

Jan 12, 2021

Tom Wood Toyota responded

Larry - Thank you for the kind words! Hearing that you had such an exceptional purchase experience working with Shaun made our day, and we appreciate you taking the time to share. Drive safely in your new vehicle, and we hope to see you again at Tom Wood Toyota!

February 11, 2020

Dealership Rating
Employee Rating

Great experience Jeff was patient answering all my questions when I shopped for my car. Kyle in finance was willing to work with me to get the best price for my car. More

by Sogu40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Fernandez

Feb 11, 2020

Tom Wood Toyota responded

Thank you so much for taking time out of your day to recommend Tom Wood Toyota! We are delighted that Jeff and Kyle helped you get into the car you wanted at the best price. Happy travels!

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