Kyle Texter | Page 8

Was in for inspection, all good but needed license plate light. We approved replacement, but you didn't have the part. Would not pass inspection, said Would charge us for another inspection once light re light. We approved replacement, but you didn't have the part. Would not pass inspection, said Would charge us for another inspection once light replaced, and couldn't schedule for 2 weeks! This was unacceptable to us as we have purchased at least 3 vehicles with #1Cochran, everything else passed inspection, and you didn't have the part. We ordered parts, replaced it the next day, but was going to have to wait an additional 2 weeks for appointment and was going to be charged for inspection on top of that! We took to another local garage next day. To say we were disappointed in #1 Cochran is an understatement after all the money we have spent there in the past. More

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I had an appointment for the 30,000 mile service. The service was fine but it would have been better if I was told upfront that the appointment could take 2 hours and 15 minutes so I could have plann The service was fine but it would have been better if I was told upfront that the appointment could take 2 hours and 15 minutes so I could have planned better. The employees were helpful. More

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Our sales person Reed was not very helpful or personable. Every question or concerned we asked seemed like we were annoying him. The dealership seemed unorganized. Every question or concerned we asked seemed like we were annoying him. The dealership seemed unorganized. More

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Kyle was great to work with, and the transaction went smooth, we are very satisfied with our Crosstrek !! smooth, we are very satisfied with our Crosstrek !! More

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Transaction went smooth, no hiccups, friendly interactions. They made the buying process quick and easy interactions. They made the buying process quick and easy More

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The gentleman that helped me was very friendly and nice. I forgot my car registration at home and was running late to my appointment. He was very kind. Service was quick. I forgot my car registration at home and was running late to my appointment. He was very kind. Service was quick. More

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Diagnostic work to find and assess work required after significant collision work. They found and fixed poor hood sensor cable connection all while I waited. The video provided near end was valuable to me significant collision work. They found and fixed poor hood sensor cable connection all while I waited. The video provided near end was valuable to me. More

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Quick and easy process for the purchase of a new vehicle. Knowledgeable staff and nice location. Knowledgeable staff and nice location. More

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Jimmy Mullins in sales and the tech in service really impressed us with their care and expertise when we were at the dealership purchasing our Outback. Jimmy even called our insurance company to get that impressed us with their care and expertise when we were at the dealership purchasing our Outback. Jimmy even called our insurance company to get that process started. The service tech made the vehicle look better than new. More

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Great experience. No pressure. Would definitely go back! Looking forward to many years with the new Outback. No pressure. Would definitely go back! Looking forward to many years with the new Outback. More

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