Kyle Schumacher | Page 23

Drove there 3 times.. Went in for a normal service, all went well. They found an issue that need to be fix and gave me a loaner/rental car. The car was to be ready first th Went in for a normal service, all went well. They found an issue that need to be fix and gave me a loaner/rental car. The car was to be ready first thing next day. Next day I was called and was told the part was not in and it would not be done for 2 days. I needed my car and would come pick it up, they said no problem and we could reschedule. On my way to pick it up they called again and said there was a mix up on the part number and it could be done that day, I agreed and turned around. The next day I went in to pick up and it was fixed. Iv'e been there many times and had no problems in the past. More

by GOLFDJP Verified Customer Verified Customer

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Why Are We A Toyota Family? Why are we at Toyota family? The product is solid and reliable, but so are many others right? The difference is at Toyota, especially, Roseville Toyo Why are we at Toyota family? The product is solid and reliable, but so are many others right? The difference is at Toyota, especially, Roseville Toyota, whenever we require specialized customer service, Roseville Toyota comes through with flying colours! From meeting or beating local coupons, to dealing with rare recall issues, scheduling and basic services, we couldn't be more pleased. More

by SHELLEYKBOOKER Verified Customer Verified Customer

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Head unit replacement Kyle S was my tech and was amazing. His follow through on warranty approval, his status updates, his overall customer service was impeccable and I hop Kyle S was my tech and was amazing. His follow through on warranty approval, his status updates, his overall customer service was impeccable and I hope he is our service advisor each time in our future. More

by TIFF.LATHROP Verified Customer Verified Customer

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Prius service Well done with communication and friendliness from Kyle with questions and concerns I had with my older model 2007 Prius. Keep it up Roseville Toyota Well done with communication and friendliness from Kyle with questions and concerns I had with my older model 2007 Prius. Keep it up Roseville Toyota More

by cperillo0 Verified Customer Verified Customer

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2016 Prius Service We have owned 5 Toyota’s over the years and have enjoyed the sales and service at Roseville Toyota. This last 15k service was orderly and fast. My hus We have owned 5 Toyota’s over the years and have enjoyed the sales and service at Roseville Toyota. This last 15k service was orderly and fast. My husband and I were shuttled to a restaurant for a late lunch and by the time we finished eating, a quick call to Ray (wonderful conversationalist) to pick us up and within 10min we were heading back to pick up our Prius. Excellent service. Thanks. More

by Hairfree Verified Customer Verified Customer

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Great experience I didn’t end up buying a car from Toyota but I bought one from Roseville Kia. I just wanted to recognize Chris Scarborough for assisting me in this pr I didn’t end up buying a car from Toyota but I bought one from Roseville Kia. I just wanted to recognize Chris Scarborough for assisting me in this process. He went above and beyond to help me, and I am extremely grateful for his help. I also was taken great care of by Cory, and Kyle in the service center. They were very honest, knowledgeable, and kind throughout the whole process. More

by CAMERONEID7 Verified Customer Verified Customer

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GREAT! Team was amazing. Super helpful and respectful of my time and budge! He even came to get me while I was there to discuss other service options. Team was amazing. Super helpful and respectful of my time and budge! He even came to get me while I was there to discuss other service options. More

by nielsenst Verified Customer Verified Customer

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Appointment schedulers not knowledgeable about warranty work I asked three people if work to be done was Lexus warranty or Toyota warranty nobody knew. Scheduled appointment. Lexus work waste of entire morning I asked three people if work to be done was Lexus warranty or Toyota warranty nobody knew. Scheduled appointment. Lexus work waste of entire morning More

by TERRI6 Verified Customer Verified Customer

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Excellent service Service was great. Advisor updated me on my vehicle and was very informative and knowledgeable. Couldn’t be happier with work performed. All around gr Service was great. Advisor updated me on my vehicle and was very informative and knowledgeable. Couldn’t be happier with work performed. All around great experience. Customer for life. More

by ADAMMENGBRECHT Verified Customer Verified Customer

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Thank goodness they have wifi Folks are friendly, but each visit there is always an issue. My keys were in one of the drivers pocket, so waited over 30 minutes for my car to be bro Folks are friendly, but each visit there is always an issue. My keys were in one of the drivers pocket, so waited over 30 minutes for my car to be brought after service was done. Was offered car washes and they keep ‘forgetting’. I was offered to have it run through the wash, but i had already been waiting for my car to be brought around, I didn’t want to wait outside longer. More

by mvgarcia Verified Customer Verified Customer

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