Kyle Richmond

Never again would I trust Kyle Richmond with my BMW M5 Comp or any car I'll ever own. Be careful. He speaks words that sound good... that is all they are... words. He had an opportunity to correct a ve Comp or any car I'll ever own. Be careful. He speaks words that sound good... that is all they are... words. He had an opportunity to correct a very poor experience and requested to do so as he found fault with his technicians performance, unnecessary recommendations, and ability to follow procedures citing how important it was to him to correct this situation. I was cautious/hesitant/weary about agreeing but eventually I did agree to bring the car back in so he could address the shortcomings of his team. The guy sits in his office looking at me while I've waited another 45 minutes for a loaner when he confirmed the day and time I'd be coming back in (which was the very next morning from when we had the conversation). Never did he come out to say one word. I ended up leaving as he made it clear to me that his actions do not match his words and I do not and will not trust this person having anything to do with my vehicle. The GM is a true professional who I trust but, unfortunately, Kyle runs the service department... who I do not. It matters who you trust with your assets... Kyle is not the guy. More

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Never again would I trust Kyle Richmond with my BMW M5 Comp or any car I'll ever own. Be careful. He speaks words that sound good... that is all they are... words. He had an opportunity to correct a ve Comp or any car I'll ever own. Be careful. He speaks words that sound good... that is all they are... words. He had an opportunity to correct a very poor experience and requested to do so as he found fault with his technicians performance, unnecessary recommendations, and ability to follow procedures citing how important it was to him to correct this situation. I was cautious/hesitant/weary about agreeing but eventually I did agree to bring the car back in so he could address the shortcomings of his team. The guy sits in his office looking at me while I've waited another 45 minutes for a loaner when he confirmed the day and time I'd be coming back in (which was the very next morning from when we had the conversation). Never did he come out to say one word. I ended up leaving as he made it clear to me that his actions do not match his words and I do not and will not trust this person having anything to do with my vehicle. The GM is a true professional who I trust but, unfortunately, Kyle runs the service department... who I do not. It matters who you trust with your assets... Kyle is not the guy. More

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I bought a 2022 x5 45e brand new at Schomp BMW. It cost 80k. A year and a half later and with the vehicle only having 13k miles on it, the passenger seat electrical panel fell apart. You can see t It cost 80k. A year and a half later and with the vehicle only having 13k miles on it, the passenger seat electrical panel fell apart. You can see that the corner screw that holds the seat controls in place broke off. This screw is under an interior seat panel that isn't exposed. Schomp's service dept and manager (Kyle) told me that it isn't covered under warranty because their opinion is when the corner breaks off like that it's due to stress. They said to repair it would cost 1K. I have no idea how it broke, but the piece that broke is within the interior of the seat. The car has 13k miles on it and is 1.5 years old, So based on their opinion of what may or may not have broken it they don't have to honor a brand new vehicle's warranty. I would also love to add that I weigh 200lbs and my wife weighs 140 lbs. So if that's too much weight for their seat to handle, I would argue that it's a defective product. I would NEVER give this dealership another dime. Their ratings on here are vey low for a reason. More

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SCHOMP MUST BUY THERE REVIEWS. Worst service - No communication - they're Nice to get you in a car but after that GOOD LUCK . They don't take responsibility for the crap they sold Worst service - No communication - they're Nice to get you in a car but after that GOOD LUCK . They don't take responsibility for the crap they sold you More

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We had a our BMW serviced for tires, struts and wheels at Schomp BMW on 9-1-22. The experience was very frustrating due to lack of communication, missed commitments, pricing and not saving parts that we req Schomp BMW on 9-1-22. The experience was very frustrating due to lack of communication, missed commitments, pricing and not saving parts that we requested. We did come to a resolution after our insurance company negotiated some lower pricing. After ten months of a loud continual rattle we finally took the car to another BMW dealer where upon, they discovered one of the circular compression tool rings lodged around our right strut (wondering how dangerous this was!!!!!). I have been trying to have Kyle R the service manager, return may call to communicate the issue as well as to ask for compensation for my $650 + cost for the other dealer to correct Schomp's shoddy workmanship. More

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On going problem for the last 3 years left a message for Michael a week ago and still haven’t heard back as well as Kyle Richmond left 8 messages since June 29th and nothing. This is the way they deal with Michael a week ago and still haven’t heard back as well as Kyle Richmond left 8 messages since June 29th and nothing. This is the way they deal with people by not responding or taking responsibility of the 💩 they sold. Long story short they put 21 inch wheels 285 325 that DO NOT GO ON THIS Vehicle that is causing suspension issues . Schomp has changed 3 times in 3 years STRUTS??? 🤦🏼‍♀️🤦🏼‍♀️ and said they did t put these tires on. Well- previous owner has pics of car on Schomps showroom floor with these wheels. I’m not backing down- Schomp needs to do what’s right and I’ve given them more then plenty of opportunities to do what’s right be honest and they still can’t. Just like lying about the alignment 🤦🏼‍♀️ and finally admitting it. Calling the media and and lawyer - consumer fraud 🤷🏼‍♀️ lemon🤷🏼‍♀️ juice Ben though Schomp caused it not the manufacture- 🤷🏼‍♀️🤷🏼‍♀️ stay away from Schomp if u need a reliable car or service cuz these guys can’t pick a phone for nothin 😂 More

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