Kyle Jones

Berman Subaru made my purchase experience amazing. The biggest thing for me is the fact the staff cares and the management is even better. Let them help you biggest thing for me is the fact the staff cares and the management is even better. Let them help you More

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Can't say enough good things about Joe D'Andrea and the staff at Berman Subaru of Chicago! I started discussing a used car purchase with Joe online. He answered all of my questions quickly and everything staff at Berman Subaru of Chicago! I started discussing a used car purchase with Joe online. He answered all of my questions quickly and everything was very transparent. The car was pulled up, cleaned up, warmed up, and ready for a test drive when we arrived. The purchase process was pain free and we were in and out of there in no time. I was unable to drive the car home at the time because of my other vehicle so Joe arranged to have it delivered to my home the same day!!! If you are looking for a new or used vehicle you should definitely visit Berman Subaru of Chicago! More

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I can honestly say I had a bad experience today at Berman Subaru of Chicago. But let me go back and explain why. On the last week of May I purchased a 2015 WRX with 58k miles at a reasonable price. A couple Subaru of Chicago. But let me go back and explain why. On the last week of May I purchased a 2015 WRX with 58k miles at a reasonable price. A couple weeks later the car starts having power issues as I accelerate from a complete stop. I took it to the dealer and explained to Nick (from service) that my car is not running well. Nick told me that he will have someone test drive and inspect the car to see what could possibly be wrong. I've waiting a little over two hours. Nick comes back and tells me nothing is wrong with the car and it's ready to go. I said are you sure because the car feels weak. He said no everything seems to be fine, so he hands me the keys and I drive the car and it was running well. 2 weeks later I'm driving to work and the car starts feeling weak again and now with the check engine light on. So I ended up leaving work and headed straight to the dealer. I explained in details of how and when it happened. Once again Nick was the one to assist me. He said it'll be a fee to diagnosed the car I said it's fine. About 30-45 minutes later he said its the O2 sensor and in total with diagnostic fee will be $500 and that "might" solve the issue. I was told to either wait till the car is ready or I would receive a call once it's ready. I decided to come back for the car. About two hours later I get a call saying my car is ready. The car started driving better but still not satisfied with the random times it will loose power on a complete stop. One night coming home from work I was at an intersection waiting on a left turn when the car decided not to accelerate while making a turn. I was very close to getting into a car accident because the car did not accelerate properly. The next day I called Subaru and explained the situation and was told to schedule an appointment to inspect the car. I called off work and took the car the next day. For the third time I had Nick as my service advisor. This time I was in the waiting lobby for like 30 minutes. He comes back and tells me you're car is fine just drive it around and it should be ok. Well as I drove the car away the car seemed fine but I never understood why the car was running fine after I left the dealer. On September 6 2020 I was driving home on the expressway and the mileage started dropping so I let go of the acceleration and pull over on the shoulder to see what's wrong but once I made a complete stop the car died out on me. The car wouldn't start. I called roadside assistance and took it to Berman subaru Chicago . Where now I was told I need an engine for 8500 that's without a new turbo (if needed) . 9/28/2020 walked into dealer to negotiate/test drive new vehicle. Was very disappointed was told by Jake the salesmen "your finances need to be checked before anything" Manager Luke Said "theirs not shit we can do for you" service is closed. This discourages me to buy a Subaru due to the fact the managers telling me how he has seen Subaru's with 40 miles blow up an engine.....???? I only had the car for 3 months 3000 miles on the engine. More

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Excellent Service Just purchased a new Subaru! The salesman/Kyle is great ! A few weeks later I was invited back for a personal walk through of my new Subaru's accessor Just purchased a new Subaru! The salesman/Kyle is great ! A few weeks later I was invited back for a personal walk through of my new Subaru's accessories with Johnathan. I was even given a $50 gas card ! Thanks for the next two fill ups. I recommend Berman Subaru to all !!! Michael Hotwagner More

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