Kyle Blalock

I arrived at 9:30am to get a part installed and an oil change, I am still here at 12:30pm with no words from anyone. As a matter of fact, everyone just disappeared! I’m extremely disappointed in the servi change, I am still here at 12:30pm with no words from anyone. As a matter of fact, everyone just disappeared! I’m extremely disappointed in the service and will be going elsewhere from now on. More

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This is THE WORST dealership I’ve ever been too. And it’s not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINA not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINALLY the employee (‘Kyle’) reaches out, but only AFTER we called the service dept to figure out why they didn’t update us in 6 friggin’ days!!! THEN ‘Kyle’ lies to me about when they look at the car. Of course I caught him in a lie, and he immediately got on his bike to back peddle. AND let’s not forget that a week prior, you charged me $600 and didn’t even fix the problem. So I had to bring it back. Horrible customer service. Will be taking my business (literally 15 miles out of my way) to the downtown dealership. I’m also getting ready to post on every single page I can about how crap this dealership is. It’s truly astonishing. P.S. this isn’t the first time we’ve taken our vehicle to you. It’s like the 5th or 6th. (check your system). So if you’re thinking I’m just another crazy ‘Karen’, I’m not. You guys just suck that bad. Btw, my uncle is an executive at GM, so it’ll be easy to skip the queue and contact whomever is over your head regionally. looking fwd to it. More

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Here is what you get at Wilson County Chevy for customer service. Me: Beware of how they use your vehicle when you take it in for work. Tracked my new 65k truck through the Chevy app. Watched them drive a service. Me: Beware of how they use your vehicle when you take it in for work. Tracked my new 65k truck through the Chevy app. Watched them drive all over Nashville for 4 hours running errands and delivery parts. Returned my truck to me with unnecessary additional miles and a quarter tank of diesel. Service manager took no responsibility for the use of my vehicle. Very poor customer service. Refused to return my calls. Filed an official complaint with GM. Sad that this is the way they treat a new customer purchasing a high end vehicle. Mitchel Bone: I am very sorry you are displeased but your comments are not accurate. At your request, we had a body shop repair scratches on two doors at our expense. The owner of the body shop did stop at other dealerships that were on the way to his shop but he did not deliver parts. Regardless, we agree with you that he should not have made those stops and apologized. Our sales manager even offered to compensate you for the miles on your vehicle when he called you last week. Customer satisfaction is our highest priority and sincerely apologize that you feel we did not provide that to you. We wish you all the best. · Reply · 23m Tim Wright Mitchel Bone no sir, you are not accurate. I purchased the vehicle under the conditions that the scratch on the driver side door be fixed. That is when the paint shop (your contractor) painted the wrong side of the truck. It went in for a second time to be corrected and that is when they made 5 stops with MY VEHICLE. Your sales manager and yourself among other employees would not return my call forcing me to leave work and drive to the dealership to find out why my truck was being used for your business needs. You were even kind enough to use 3/4 of my diesel and not refill it. Once again you have missed the mark here. Your sales manager was told to mail me a check for reimbursement of the mileage and fuel and my time. More

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Beware of how they use your vehicle when you take it in for work. Tracked my new 65k truck through the Chevy app. Watched them drive all over Nashville for 4 hours running errands and delivery parts. Retur for work. Tracked my new 65k truck through the Chevy app. Watched them drive all over Nashville for 4 hours running errands and delivery parts. Returned my truck to me with unnecessary additional miles and a quarter tank of diesel. Service manager took no responsibility for the use of my vehicle. Very poor customer service. Refused to return my calls. Filed an official complaint with GM. Sad that this is the way they treat a new customer purchasing a high end vehicle More

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I will never be back again.. I took my car in for service because the car was not working right... dropped off the car to get it checked out... and they was going to call me about the problem.. Instead they because the car was not working right... dropped off the car to get it checked out... and they was going to call me about the problem.. Instead they fix the problem and billed me for it.. The computer had to be downloaded again... cost $147.00.. 1st of all the bumper to bumper should have paid for it but was told it doesn't cover it... 2nd I had a car repair policy with $100.00 Ded that I tryed to give them when I dropped off the car but they said we will get it later if needed... but the 100. turned into 109.00 because you added taxes on the ded... after you got the information and called them about the contact... I could of got the repair done somewhere else for 60.00 cash and not have to use the contact but you did call me you just fixed it for yourself.... the car only has 46,000 miles on it... But I will not buy a chevy every again.... Thank You.... More

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Communications First of all let me say that I don't have anything negative to say about the service I received at WCM but then I only had an oil change. My irritati First of all let me say that I don't have anything negative to say about the service I received at WCM but then I only had an oil change. My irritation came from the communication between the service people and me the customer. Let me explain. I had never been to WCM but since they were just down the street I thought I would give them a try. I called at 8:45 AM to make a 1:40 PM appointment for an oil change. When I made the appointment I gave them the year/make/model of my vehicle. When I arrived at 1:20 PM and gave them my name it was obvious that the appointment was either not in the system or the service guy couldn't find it. He put my information in and I went outside to wait for the service to be completed. As I waited outside several of the people that arrived after me were called and left with their service complete. After an hour and forty-five minutes I went inside to find out what the hold up was. I was then told that they had to go get the filter for my car because they didn't have one in stock but by some twist of fate my car was ready and they were going to bring it right up. After two and a half hours, and $149 later I left with my vehicle with a oil pan full of fresh synthetic oil. Here's the rub for me. First, I made an appointment. At that time someone should have checked inventory to see if they had the parts to complete the job. Second; Once they found out that they didn't have the parts to complete the job someone should have found me and told me that there would be a delay. Third; I wonder how long I would have sat outside waiting if I hadn't went in and inquired about the status of the job. More

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