Kyle Blake

The experience was very good and it simple to make up our minds on what vehicle we wanted. The staff was very gracious, informative and helpful. Our sales person Sherry did everything that was necessary to minds on what vehicle we wanted. The staff was very gracious, informative and helpful. Our sales person Sherry did everything that was necessary to make us feel comfortable and showed excellent patience. More

Report | Print

My family just bought our fourth car at Mungenast Lexus. Everything was good as usually. Very good service, very easy negotiations. Thank you Mike and Kyle. Everything was good as usually. Very good service, very easy negotiations. Thank you Mike and Kyle. More

Report | Print

Yes, buying a car from a dealer face-to-face (NOT FROM A WEBSITE) can still be enjoyable. I give Sherry Overhoff and Mungenast Lexus 5 stars! I had never owned a Lexus before, so I did not know what to exp WEBSITE) can still be enjoyable. I give Sherry Overhoff and Mungenast Lexus 5 stars! I had never owned a Lexus before, so I did not know what to expect. Sherry was very patient with me and all of my questions. Once I found a car I liked, Kyle Blake and Sherry worked together to make the sale happen. I am so exited to say I am a Lexus owner and that I bought it from Mungenast Lexus. More

Report | Print

Bought a new NX350 last week. Sherry, Kyle, Josh and Brick were all great! Thanks for great customer service! Sherry, Kyle, Josh and Brick were all great! Thanks for great customer service! More

Report | Print

Kyle was a great salesman and Nancy was fantastic with the technology training. All around a very pleasant experience. the technology training. All around a very pleasant experience. More

Report | Print

We bought a new hybrid. It was ready for us as scheduled. It was a no hassle transaction. It was ready for us as scheduled. It was a no hassle transaction. More

Report | Print

Just picked up my 2024 GX. While my delivery schedule changed several times, due to my schedule changes, Kyle was able to accommodate us and very knowledgeable. Things went s While my delivery schedule changed several times, due to my schedule changes, Kyle was able to accommodate us and very knowledgeable. Things went smoothly. Thanks Kyle. When the Finance Department took us to the delivery bay......there we waited and waited and waited for a Delivery Specialist. I had to located Kyle, and he got us someone immediately. There is a lot of technology that comes with this vehicle. The first Delivery Specialist left a lot to be desired. He didn't know how to use the dashcam, and didn't even have directions printed out to bring with him. I asked him to get back with me......seven days later I still haven't heard from him. He didn't know that the drivers seat need to be calibrated because it kept beeping at me. This is something that the dealer should have done before I got there. I had to make a return trip back to the dealership for the driver seat issue and the navigation screen that went into dark mode on its own and for no reason. I didn't want to turn the car off because I wanted someone to actually see it. While waiting, I parked in the shade at the very end of the service drive. Twice someone from service came out and tried to get me to park in the hot sun for 25 minutes while I waited. Nancy (Delivery Specialist) sat in the car with us and went through a few things trying to get the drivers seat set up. She soon realized that the seat needed to be calibrated. She also went through a few other things including the dashcam. While this was her first one, she actually got it working. The navigation screen reset, but we will need to keep an eye on it. More

Report | Print

I love my Lexus. My grand daughter calls it my forever car. I was replacing my 6 Month old RX350, I had never had a chargeable accident before, so needless to say I w My grand daughter calls it my forever car. I was replacing my 6 Month old RX350, I had never had a chargeable accident before, so needless to say I was in a state. Kyle worked to replace my car with the same car the same day. Thanks Kyle for ending my turmoil. I am back to loving my car. FOREVER♥️ More

Report | Print

This dealership was very helpful and no pressure when we were purchasing our vehicle. Kyle was great and gave us the information we needed to make the decision that worked best for us. The shop has done a w were purchasing our vehicle. Kyle was great and gave us the information we needed to make the decision that worked best for us. The shop has done a wonderful job when we’ve had our car serviced. Service has been completed in a timely manner and the department is very professional. We highly recommend Mungenast Lexus of St. Louis. More

Report | Print

Politeness/Professionalism 100% - The dealership's hospitality was excellent. Knowledgeable 90% -If Kyle didn't know the answer, he got back to you promptly with a response, but overall he knew his i hospitality was excellent. Knowledgeable 90% -If Kyle didn't know the answer, he got back to you promptly with a response, but overall he knew his inventory. Availability 100% Negotiation 70% - Not very willing/able to negotiate price as our experience has been with past vehicle purchases. Kyle and Rob made it happen, though. Overall the experience was not an unpleasant one. We are happy with the vehicle we purchased. More

Report | Print