Kurt Lumpp

Horrible experience absolutely the worst I have ever experienced at a dealership there it seems no one is in charge they all just seem to do there own thing without communicating with one another I mean experienced at a dealership there it seems no one is in charge they all just seem to do there own thing without communicating with one another I mean very unorganized to say the least I went there with a sensor issue that was a minor fix an since t was late when I bought the car I was told to bring it in and it would be serviced of any and all issues for the inconvenience but when I bring the jeep in was redirected a few times until someone said oh we don't work on jeeps here now mind u I bought the jeep here so I was confused so I was directed to Christopher Watson who was extremely rude and arrogant and persisted that I pay for the service in which was a courtesy for my inconvenience and preceeded to argue with me until he hung up and when I tried to get a service manager involved I was told numerous times no service manager is available to leave my name a number and they would get back to me an yet here it is more than a week later an no one has contacted me other than this review I will no longer be doing any business with this dealership nor will I recommend to any one else but I will continue to make reviews about this to the better business bureau and any other platform so no one else can experience this same nightmare More

by poppasmack Verified Customer Verified Customer

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The advisor, Mr Kervin, was pleasant and very professional. He took time to take good care of me professional. He took time to take good care of me More

by FJEANIS Verified Customer Verified Customer

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The dealership they where Awesome an very kind and they where there for me thank where there for me thank More

by colemancindy16 Verified Customer Verified Customer

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Great customer service. They explain everything about my car. I love Hollywood Kia. Thank you. They explain everything about my car. I love Hollywood Kia. Thank you. More

by HERNANDEZEMILCE Verified Customer Verified Customer

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I regret giving Hollywood Kia a try after having a favorable experience with 2 vehicles at Rick Case Sunrise. When signing up for the lease, my information was incorrectly captured which resulted i favorable experience with 2 vehicles at Rick Case Sunrise. When signing up for the lease, my information was incorrectly captured which resulted in my address being wrong and also my email being invalid. This resulted in a major issue with Kia Finance not being able to get hold of me because of the incorrect info in the system. Then, at the last service, I handed in the car with at least 1/3 of a tank of gas. The vehicle was returned to me on the end of the reserve (16 ml range) and luckily I was able to get to a gas station. But the thing that really grates me is that I called and left at least 3 messages for the service manager to call me back. Still waiting. I wanted to know about the gas and why 7 miles had been added to the vehicle? Seems a bit much for a test drive! Between the sloppiness and managers that could not care less, I am counting the days for this lease to be over. More

by DTKITLEY Verified Customer Verified Customer

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too long to get your car service with a appointment needs better service and customer service service better service and customer service service More

by lisamcarbonell Verified Customer Verified Customer

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Kermitt was great he listened to me and made the experience seemless and smooth. Thanks experience seemless and smooth. Thanks More

by MILLERLITE0254 Verified Customer Verified Customer

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Hollywood Kia made the process of purchasing a vehicle lengthy, unclear and made many mistakes along the way, that still haven’t been corrected. Fees were high and they purposely tried to hide and wouldn’ lengthy, unclear and made many mistakes along the way, that still haven’t been corrected. Fees were high and they purposely tried to hide and wouldn’t let me see the fees breakdown, only the final price. Very disappointed with the experience we definitely will never go back. Although the car itself we are happy with. I do plan to share honest feedback where ever possible, also see they have 20 unresolved complaints on the BBB. More

by twalton4 Verified Customer Verified Customer

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From the Sales person Carlos S, to the finance department and the manager my experience was amazing. They heard what I was looking and worked with me to get my Kia Forte. I am very happy with how the process and the manager my experience was amazing. They heard what I was looking and worked with me to get my Kia Forte. I am very happy with how the process was. Thanks! More

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Excellent customer service. Brandon was amazing. He was very kind and thorough. Asset to company. Brandon was amazing. He was very kind and thorough. Asset to company. More

by ANTHONYMONCAYO_79 Verified Customer Verified Customer

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