Krystal Neligan

Hands down, and I have bought many vehicles in my life, Bailey was the best sales representative I’ve ever worked with. Bailey was the best sales representative I’ve ever worked with. More

by DAVE@ELITESCAPESPDX.COM Verified Customer Verified Customer

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The sales person was incredibly rude and impersonal. We were stuck there for hours while nothing was being accomplished. He claimed his manager manager was to blame. After this incredibly frustrating an We were stuck there for hours while nothing was being accomplished. He claimed his manager manager was to blame. After this incredibly frustrating and just plain awful experience we will never be back and of course share with others our experience. Carlos is the reason why cars salesmen have the reputation they do. More

by Balz.of.Steele Verified Customer Verified Customer

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Was completely disappointed by the time I got back to central oregon the sunroof stopped working and found out the buttons on the rear seat controls don't work and a rip in the ceiling none of this was i central oregon the sunroof stopped working and found out the buttons on the rear seat controls don't work and a rip in the ceiling none of this was in the ad when I called was told though xxxx you're on your own i think you guys need to do a more thorough job of checking out the cars and placing that info in the ad's drove 5 hrs to get there will not be buying another car though your dealerships. More

by WILLDOG_79 Verified Customer Verified Customer

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Bailey is the most competent salesperson I’ve ever had. Her friendliness, humor and knowledge was refreshing. She was very informative and completely invigorating. A pleasure to work with. Her friendliness, humor and knowledge was refreshing. She was very informative and completely invigorating. A pleasure to work with. More

by tiffcamp1 Verified Customer Verified Customer

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I like it when I go there i get all information about Toyota Highlander hybrid 2023 Toyota Highlander hybrid 2023 More

by GADISABERKU22 Verified Customer Verified Customer

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Car buying experience was definitely better than most I’ve had. Bailey and Krystal made a great effort to be sure we had the paperwork we needed to file for the EV tax credit next year, even though it w I’ve had. Bailey and Krystal made a great effort to be sure we had the paperwork we needed to file for the EV tax credit next year, even though it was a new procedure for them. The reason I gave a 3-star rating was because this dealership, like many (if not all) advertises one price for a vehicle and then charges you an additional $1500 (or whatever, don’t remember exactly) for a protective sealant they have already applied. This is deceptive advertising, in my opinion, forcing you to pay for something you didn’t ask for and wouldn’t have said yes to had you been asked. To their credit, at least they did remove that extra charge when we objected. More

by OLLOCRAM Verified Customer Verified Customer

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We are so happy to have this dealership nearby. We will come back again because everyone was kind and helpful. We will come back again because everyone was kind and helpful. More

by RACHAELVETTER Verified Customer Verified Customer

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Working with Carlos was a wonderful experience. He was kind, upfront and made it a great experience. We even went to view another car... But came back because of the treatment and respect we receiv He was kind, upfront and made it a great experience. We even went to view another car... But came back because of the treatment and respect we received. More

by RICHARDSFAMILY5533 Verified Customer Verified Customer

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What an awesome experience! Bailey was professional, personable, friendly and a joy to work with! Ken was all of those things as well even though he wasn't very kind to my Dal Bailey was professional, personable, friendly and a joy to work with! Ken was all of those things as well even though he wasn't very kind to my Dallas Cowboys. JUST KIDDING!! Good natured ribbing which made the experience even better. Even though we didn't interact with Krystal, other than a brief phone conversation later that day, she was polite, professional and very helpful! My wife and I thoroughly enjoyed our truck buying experience at a smaller dealership. The dealership may be smaller in size than most but HUGE in customer service and customer experience. If ever we are in the market to buy another vehicle, we will definitely return........as long as Bailey and Ken are still there. :-) Thank y'all for a pleasant Saturday!! More

by Scot Wood Verified Customer Verified Customer

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I drove 90 minutes to this dealership to look at a Jeep Wrangler. I was supposed to meet with Carlos but he was playing hooky. Bailey was great, she listened to what I wanted and was very accommodating. Wrangler. I was supposed to meet with Carlos but he was playing hooky. Bailey was great, she listened to what I wanted and was very accommodating. The price was great on the Jeep compared to other dealerships I had looked at (Which is why I drove the distance). I brought my 2 Huskies with me to approve of the purchase, Bailey and the other dealership staff were very welcoming. :) The purchasing process was mostly painless (except for the hard sell on the extended warranty) but once we got the payment amount and down payment dialed in the finance part went quickly. It would have been quicker if I had started the process online but overall it was a positive experience. This is not your typical dealership nightmare. I was not trading in the car I came in, and being new to the area I didn't have anyone to drive the second vehicle home. Getting the car home was a bit of a challenge since they told me they could not deliver it like some of the other dealerships do. When I returned two days later to pick up the Jeep I noticed there was an issue with the power mirrors not working. They said they didn't have the time to check it out while I was there (even though I just paid for an expensive 90 minute ride to get there). They provided me with a very nice Jeep Cherokee as a loaner. The very next morning they called to say they fixed the issue and I could come back again to pick it up. The service was quick, I just wish they would have taken care of it while I was there instead of all the back n forth driving. As I mentioned, overall it was a positive experience. Everyone is very friendly from the sales, to finance, to service dept. I am still happy with my purchase and I would still recommend this dealership because it was an easy going and relaxed environment with zero to minimal pressure. As for Carlos, I did meet him on my second return trip. He was very helpful and friendly. He gave me a wine tasting gift box and once I discovered the issue with the mirrors he worked quickly to find a solution while facilitating communication with the manager and the service department. More

by andrewjustice Verified Customer Verified Customer

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