Kristy Johnson

Took a ridiculous 3 months to replace the valve body on my Escalade. I dropped it off Oct 24, 2024 and did not get it back until Jan 27, 2025. Called Robert Farkas regularly for status. He said there we my Escalade. I dropped it off Oct 24, 2024 and did not get it back until Jan 27, 2025. Called Robert Farkas regularly for status. He said there were no valve body parts anywhere. He did give me a dealer loaner car, which I drove for 5 weeks during this time. I asked to escalate the problem and Robert said he had spoken to the Service Manager, but nothing could be done. I didn't get any resolution until the week of Jan 13 when I called the Service Mgr, Tony Petrone myself, and had my husband call Robert Farkas to demand a solution. since my car had been there for 2.5 months. On Jan 17, Christy Johnson, Asst. Service Manager, told me she would call General Motors directly, and said there had been no movement on the part request since the end of October. Sheehan fixed my car Fri, Jan 23rd. However, the battery was dead from sitting for 3 months, and Robert expected me to buy a new battery. I refused and told him to discuss with the Service Managers. Christy Johnson said they'd leave the battery on the charger overnight, which fix the problem. It enrages me that Service wouldn't fully charge the battery before telling me I'd have to buy a new one. I find it hard to believe that there was not one single valve body in all the world that could be located in three months until I had to start fighting for resolution. This is the third time I have brought the car in for this problem with the car shuddering and lurching forward at low speeds. In May 2024, Sheehan replaced the left and right engine mount, and five months later on Oct 9, 2024, Sheehan again replaced the left and the right engine mount. The problem was not fixed, which is why I took the car back in on Oct 24, 2024. As I was driving home from the dealership today, the car lurched forward twice at a low speed, so I will be returning the car to Sheehan tomorrow. I own two Cadillacs, but will not buy a Cadillac again. I've been a Sheehan customer for 9 years and have witnessed the steady decline in service and customer consideration as the years have gone by. More

by 4ROSENBERGS Verified Customer Verified Customer

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Great service. Customer was put first and timing was quick. Exceptional customer service and I was made aware of all repairs and timing promptly. Customer was put first and timing was quick. Exceptional customer service and I was made aware of all repairs and timing promptly. More

by NR06880 Verified Customer Verified Customer

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This dealership has never let me down. I like this dealership and I will continue to do business there over all the other Cadillac dealerships in my vicinity. I like this dealership and I will continue to do business there over all the other Cadillac dealerships in my vicinity. More

by BGCOSTA Verified Customer Verified Customer

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It’s all business but waiting for my car to be serviced wasn’t that bad waiting 21/2 hours. Waiting area very nice coffee machine really nice. Overall I like this dealership. I used go to ed Morse but the wasn’t that bad waiting 21/2 hours. Waiting area very nice coffee machine really nice. Overall I like this dealership. I used go to ed Morse but they screwed me with out Vaseline More

by msb22694 Verified Customer Verified Customer

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Excellent service. Would definitely bring my car there again No problems. Quick and easy. Friendly Would definitely bring my car there again No problems. Quick and easy. Friendly More

by gcampenni Verified Customer Verified Customer

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Jim is the best. Thank you for all you do Jim!! Always gets me great service with a smile. 😊. ❤️ Thank you for all you do Jim!! Always gets me great service with a smile. 😊. ❤️ More

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Best service ever! I will always bring my car to Jim and Sheehan Cadillac! Thank you Jim. I will always bring my car to Jim and Sheehan Cadillac! Thank you Jim. More

by markgerke3 Verified Customer Verified Customer

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I recently have had issues with my vehicle and their service center is amazing! Robert Farkas was so helpful throughout the entire time my car was in the shop, keeping me updated and communicating so we service center is amazing! Robert Farkas was so helpful throughout the entire time my car was in the shop, keeping me updated and communicating so well. Car problems can be so tough and inconvenient, but Robert and the rest of the service team at Sheehan Cadillac made it seamless and easy!! More

by macho1062 Verified Customer Verified Customer

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This shop is not reliable and never fixes the cause of the issue so you have to keep coming back for the same problem over and over again. the issue so you have to keep coming back for the same problem over and over again. More

by KERLINPIERRE83 Verified Customer Verified Customer

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Excellent service and they took their time to fix the problem right. We have been very happy problem right. We have been very happy More

by MAX2000HERE Verified Customer Verified Customer

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