Kristin DeMars

Marco at Toyota of Gladstone went above and beyond to facilitate a positive customer experience by maintaining great communication, working quickly to find solutions, and tailoring the experience to me. facilitate a positive customer experience by maintaining great communication, working quickly to find solutions, and tailoring the experience to me. I felt like a VIP. The custom video walkthroughs Marco made of the vehicles I was interested made me feel comfortable with my decision, since I was unable to see them in person. More

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A great experience from start to finish. thanks to Ricardo and team for exceeding expectations. thanks to Ricardo and team for exceeding expectations. More

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Ricardo is a stand-up guy! He called me immediately when I originally inquired about the Costco Auto Program online (and I mean within seconds— very surreal). He is super profe He called me immediately when I originally inquired about the Costco Auto Program online (and I mean within seconds— very surreal). He is super professional and helpful. I was taken aback that Toyota of Gladstone had the EXACT car I was looking for (almost did not believe this was coincidental), and appreciate him coming in on his day off to bargain with me. He has his sales tactics dialed well beyond his years, I didn’t feel pressured at all and had a great experience. I got the deal I was looking for and would certainly recommend Ricardo to friends and family. Someone (Sami?) give him a raise to get a ring on Emily’s finger that much sooner! More

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They seemed fair in their sales process. Didn’t try to add any dealer add-ons which I appreciated. Didn’t try to add any dealer add-ons which I appreciated. More

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Ruben made the process easy and fast. I was very happy with their customer service. Everyone there was really nice and made for a pleasant experience. I was very happy with their customer service. Everyone there was really nice and made for a pleasant experience. More

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It was very comfortable working with Scott. I found him to be very knowledgeable, courteous and patient with me when working through all the details. Everyone at the dealership was very nice a I found him to be very knowledgeable, courteous and patient with me when working through all the details. Everyone at the dealership was very nice and helpful More

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We really enjoyed working with Ricardo. Did not bombard us with messaging and calls. Provided us all the info we needed in a professional and respectful manner. Did not bombard us with messaging and calls. Provided us all the info we needed in a professional and respectful manner. More

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Very pleased with the ease with which this purchase was made. Becka and Tony were very easy to work with. Great job guys! made. Becka and Tony were very easy to work with. Great job guys! More

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Sam was super easy to work with. She knew so much about the vehicles that we test drove and gave me a full run down of all the extras that my "new" car came with. She was not salesy She knew so much about the vehicles that we test drove and gave me a full run down of all the extras that my "new" car came with. She was not salesy or pushy, and I felt comfortable the whole time. I'm not into car lot culture and seeing someone now similar to me, was a huge bonus. When I looked around the dealership it looked like they had a salesperson for every kind of folk. That was nice. I'll recommend Gladstone Toyota and seems folks to Sam. More

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Lina did a fantastic job communicating via text and email before we made an appointment to see her. Lina had the vehicle we wanted on the showroom floor and ready for a test drive when we arrived . Lina before we made an appointment to see her. Lina had the vehicle we wanted on the showroom floor and ready for a test drive when we arrived . Lina explained all the features and was very patient with us answering all our questions. There was no pressure to buy or hurry on a decision.. This was the best experience we have had buying a new car. Highly recommend contacting Lina for your next New or used vehicle. More

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