Kristian Andrews

Zach and Laurel at the service department very much helpful in each and every step of the way They communicated with me and explained exactly what was wrong with the front axles greatly appreciate ever helpful in each and every step of the way They communicated with me and explained exactly what was wrong with the front axles greatly appreciate everyone for the service department and all of the above thank you all. More

by Tony Kayal Verified Customer Verified Customer

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Zach at the service department went above and beyond by explaining the importance of the front axles always a great pleasure dropping off my Raptor for all of the above services thank you very much Zach an explaining the importance of the front axles always a great pleasure dropping off my Raptor for all of the above services thank you very much Zach and all of the service staff. More

by Tony Kayal Verified Customer Verified Customer

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It was ok busy but I got my inspection and that was good didn't take long didn't take long More

by fordgirl4 Verified Customer Verified Customer

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Great place to get your vehicle taken care of no hassle ppl will go back.! ppl will go back.! More

by jim@jctreecare.com Verified Customer Verified Customer

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Very friendly and and quickly got me taken care of and on my way out my way out More

by savillebjwh Verified Customer Verified Customer

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Efficient, quick and very courteous. Front Royal Ford has been my go to for years. Front Royal Ford has been my go to for years. More

by chyde822 Verified Customer Verified Customer

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I am very pleased with the service and sales . very professional and attentive to the customer. very professional and attentive to the customer. More

by thomshotwell Verified Customer Verified Customer

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Usually have a good experience but didn't this time. My service rep was good and she kept me informed and was very professional. My issue was with the tech who looked at my F 150. I asked him to look at My service rep was good and she kept me informed and was very professional. My issue was with the tech who looked at my F 150. I asked him to look at my oil pump and oil pressure switch/sending unit because at times, the low pressure light was coming on at idle when I am stopped at a light or stop sign. Once I accelerate, the light went off, and the oil pressure returned to normal. Other than that, the vehicle runs great. Yes, it has high miles, 344000, and yes, the check engine light is on for a bad sensor. But, the vehicle runs at normal temp, accelerates fine, does not lose power, burn oil, etc. The service rep came back and relayed that the tech identified low oil pressure at a certain rpm, I knew that already, and I now need a new engine?? I asked and was told that he did not look at the pressure sending switch or the oil pump or any of the other myriad of interim steps to take when a vehicle has low oil pressure ONLY WHEN NOT STEPPING ON THE GAS, and even then, not all of the time. I don't even think he looked to see if the oil filter or lines were clogged. Pretty disappointing but I told her to work up the new engine estimate even though this is not what I need, and I have no intention of replacing the engine at this juncture. I also got charged $169 for an hour of the tech's time even though I doubt he spent an hour looking at my truck. As I said, pretty disappointing. I am in the process of getting a second opinion on my truck. More

by jmeagher1163 Verified Customer Verified Customer

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The team at Ford Service Dept. are always willing to help and they do an excellent job. are always willing to help and they do an excellent job. More

by gemini20878 Verified Customer Verified Customer

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The service department at Front Royal Ford is outstanding kept communication through the whole process kept communication through the whole process More

by wralbright72 Verified Customer Verified Customer

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