Kristian Andrews

I am very pleased with the service and sales . very professional and attentive to the customer. very professional and attentive to the customer. More

by thomshotwell Verified Customer Verified Customer

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Usually have a good experience but didn't this time. My service rep was good and she kept me informed and was very professional. My issue was with the tech who looked at my F 150. I asked him to look at My service rep was good and she kept me informed and was very professional. My issue was with the tech who looked at my F 150. I asked him to look at my oil pump and oil pressure switch/sending unit because at times, the low pressure light was coming on at idle when I am stopped at a light or stop sign. Once I accelerate, the light went off, and the oil pressure returned to normal. Other than that, the vehicle runs great. Yes, it has high miles, 344000, and yes, the check engine light is on for a bad sensor. But, the vehicle runs at normal temp, accelerates fine, does not lose power, burn oil, etc. The service rep came back and relayed that the tech identified low oil pressure at a certain rpm, I knew that already, and I now need a new engine?? I asked and was told that he did not look at the pressure sending switch or the oil pump or any of the other myriad of interim steps to take when a vehicle has low oil pressure ONLY WHEN NOT STEPPING ON THE GAS, and even then, not all of the time. I don't even think he looked to see if the oil filter or lines were clogged. Pretty disappointing but I told her to work up the new engine estimate even though this is not what I need, and I have no intention of replacing the engine at this juncture. I also got charged $169 for an hour of the tech's time even though I doubt he spent an hour looking at my truck. As I said, pretty disappointing. I am in the process of getting a second opinion on my truck. More

by jmeagher1163 Verified Customer Verified Customer

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The team at Ford Service Dept. are always willing to help and they do an excellent job. are always willing to help and they do an excellent job. More

by gemini20878 Verified Customer Verified Customer

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The service department at Front Royal Ford is outstanding kept communication through the whole process kept communication through the whole process More

by wralbright72 Verified Customer Verified Customer

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Always enjoy bringing our vehicles to the Ford Dealer. Personnel are always courteous and pleasant. Personnel are always courteous and pleasant. More

by llns2628 Verified Customer Verified Customer

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Concierge service has been a wonderful support for us. We consider our dealer the best! We consider our dealer the best! More

by jruppmann Verified Customer Verified Customer

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Told me couldn't turn off adaptive trans learning. ..I did with forscan...told me my door latch needed replacement because light was on on dash...after I told them I already checked it and it wasn't th ..I did with forscan...told me my door latch needed replacement because light was on on dash...after I told them I already checked it and it wasn't that or the wiring harness....had a short to ground in circuit which I fixed myself...they would have replaced the door latch and charged me 750 bucks and then would have charged me more to continue diagnosing problem after that didn't work...this leads me to believe that they didn't even diagnose the problem to begin with because if they had they would have realized the door latch wasn't the problem to begin with....there are a couple other things but was not impressed with the dealership and won't be taking my truck back there in the future...they Def just try to take advantage of customers who come in....not all of us are idiots like they assume More

by TRAVISMCCALL20 Verified Customer Verified Customer

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They are awesome in service department! thank you ! For your knowledge and professional attitude! Great work knowledge! thank you ! For your knowledge and professional attitude! Great work knowledge! More

by holtsclawroseann Verified Customer Verified Customer

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There was a huge mistake on the pricing on my daughter 2020 Chevy. We got it straightened out, but if we weren’t paying attention it would have slipped by. Jered was great to deal with, my daughter were v 2020 Chevy. We got it straightened out, but if we weren’t paying attention it would have slipped by. Jered was great to deal with, my daughter were very impressed with him handling the sell. Enjoyed working with him More

by rickedge1088 Verified Customer Verified Customer

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Great service this time around, just as one would expect. A good recovery after a rocky start. A good recovery after a rocky start. More

by SIMON.THRUSH Verified Customer Verified Customer

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