Kristi Thornton
Kristi Thornton at Acura Columbus
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Kristi Thornton

Service Director

Acura Columbus

4340 West Dublin Granville Road
Dublin, OH 43017

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5.0
15 Reviews

Kristi has been a service advisor at Acura for the past 3 years. She has worked in the automotive business for 20 plus years. Kristi has a 12 year old daughter. In her spare time she enjoys to hunt and fish.

5.0

15 Reviews

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15 Reviews of Kristi Thornton

December 04, 2024

Dealership Rating
Employee Rating

"From the moment I arrived, the service was phenomenal! The staff was incredibly knowledgeable, super friendly, and made the entire car-buying process an absolute joy. I felt truly valued and well-informed More

by Jhernon04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 05, 2024

Acura Columbus responded

Awesome! Thank you so much. So nice. Made me feel very good. Happy that the team was able to help. Enjoy the new car! Thanks, John Connelly Owner/Acura Columbus

May 31, 2024

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Sales and operations departments are always going above and beyond to satisfy all customers needs. They do as much as possible for helping customers and providing the best purchase experience in town. Than More

by castrodiaz2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam McHale, Hunter Adams

Jun 02, 2024

Acura Columbus responded

That is super nice of you to say - thank you! We are very glad to have you as our customer. Thanks, John Connelly Owner/Acura Columbus

September 18, 2023

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I purchased a used Acura Tsx from Steve Ault on Saturday. Great experience, treated like family, they respected my time and gave me a great deal. This is my 6th car I have purchased from Acura of Columbus ov More

by mbutche1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Ault, Ian Quick, Tom Cole , Lindsay Jackson

Sep 18, 2023

Acura Columbus responded

Thank you 6x over!!!!!! I am glad Steve, Tom and the team were able to help. Thanks for trusting us thru the years! - John Connelly Owner/Acura Columbus

September 13, 2023

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Excellent customer service from Vaughn in sales and Jon in finance. Vaughn was very patient with me during indecisive moments and was just the right amount of encouraging. He prioritized my happiness and m More

by SarahQPayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vaughn Lockett, Jonathan Gray

Sep 17, 2023

Acura Columbus responded

Thank you so much for your kind words - I am glad Vaughn and Jon could help. Thanks for giving us a try and hopefully you can stay with us for years to come. - John Connelly Owner/Acura Columbus

July 19, 2023

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When visiting the dealership today, my vehicle was done well within the time that was communicated to me. My car was washed and vacuumed and everyone on site was extremely friendly and professional. Thank More

by brianmilliser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Acura Columbus responded

Thanks Brian!! I hope all is well with you. - John

June 24, 2023

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The whole team at Acura of Columbus has the customer in mind to make sure that you are completely satisfied with their work and the interactions with each one of their team members More

by thartzog
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: John Connelly, Clayton Prescott

Jun 24, 2023

Acura Columbus responded

Wow - that is super nice. Thank you so much! We appreciate the opportunity to help. Thanks, John Connelly Owner/Acura Columbus

April 29, 2021

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I had a great experience with Nick! Low pressure, not pushy. Responds VERY quickly to emails, even evenings and weekends! Very knowledgeable. Thank you Nick! More

by jsullivan916
Recommend Dealer
Yes

Other Employees Tagged: Adam Hannah, Nick Myers

Apr 29, 2021

Acura Columbus responded

Great to read on Nick! I am glad he was able to help and thanks for being our customer. Thanks, John Connelly Owner/Acura Columbus

May 30, 2018

Dealership Rating
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Greasy service Great service and awesome people. Fix my car fast and correctly the first time. Coffee and snacks were delicious too. Definitely would recommend to ot More

by shannonkbarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2018

Acura Columbus responded

Thanks for the recommendation Shannon! It is greatly appreciated. - John Connelly Owner/Acura Columbus

November 03, 2017

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Employee Rating

Outstanding in Every Way Always a treat to have my vehicles serviced here - prompt, courteous and professional. I originally was having my MDX serviced. It morphed into a ne More

by RJH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Quick, Ray Welch

Nov 09, 2017

Acura Columbus responded

Awesome! I am glad it went smoothly. I hope you like the new car! Thanks, John Connelly Owner/Acura Columbus

October 10, 2017

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Employee Rating

Excellent service...start...to....finish. From the service scheduling, having a courtesy vehicle ready, to the actual work done itself....great job all around! I'll have all my Acura service More

by JTGLIATAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2017

Acura Columbus responded

Thanks for the recommendation! We really appreciate it. Glad Kristi could help. Thanks, John Connelly Owner/Acura Columbus

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