Kristi Griggs | Page 5

I'm normally good at reading dealer fine print but at the end of the day they were misleading on the price and whether or not the vehicle was Certified Pre Owned or not. Would not buy a thing from them again end of the day they were misleading on the price and whether or not the vehicle was Certified Pre Owned or not. Would not buy a thing from them again. More

by ast0105 Verified Customer Verified Customer

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Jackie is excellent to work with at the service department and always goes above and beyond for her customers. I appreciate all she does. department and always goes above and beyond for her customers. I appreciate all she does. More

by kimjutovskyunc Verified Customer Verified Customer

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We initially started dealing with Fred Anderson Kia and while looking for a pre-owned 2 vehicle we ran across Burlington Kia and have been going there since. The customer service here is like none other an while looking for a pre-owned 2 vehicle we ran across Burlington Kia and have been going there since. The customer service here is like none other and Jackie Traywick and the rest of the service staff is excellent and very welcoming, making us truly feel like apart of the Kia family. Just recently my daughter and I went in for service appointments for both of our vehicles. I was supposed to be inquiring about the new 2027 Kia Telluride. However my daughter ended up purchasing a brand new 2026 Kia Sportage and Jordan Davis was excellent. This is where we will continue caring our business and referring others thats in the market for a new vehicle More

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We are very pleased with our experience at Burlington KIA. Chekeria was awesome to deal with. We will purchase from here again. KIA. Chekeria was awesome to deal with. We will purchase from here again. More

by nrdavis72 Verified Customer Verified Customer

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Everyone was so polite and my car was done so fast. They offered a cold beverage wh I left I was waiting. They offered a cold beverage wh I left I was waiting. More

by mcarmody610 Verified Customer Verified Customer

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Absolutely fantastic. Amazing help, and very patient. Lance was an amazing salesman, and did everything he could to assist me. Amazing help, and very patient. Lance was an amazing salesman, and did everything he could to assist me. More

by Jacob S. Verified Customer Verified Customer

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Most of the people were friendly, the Service was good and so far the car is performing well and so far the car is performing well More

by jtcomanche Verified Customer Verified Customer

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Burlington Kia has always treated me great when purchasing a new vehicle. My recent purchase is my second from this dealership. purchasing a new vehicle. My recent purchase is my second from this dealership. More

by fhairston66 Verified Customer Verified Customer

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I received great service. I was kept informed of necessary repairs and all was done in good time. I was kept informed of necessary repairs and all was done in good time. More

by mibridokb Verified Customer Verified Customer

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Burlington Kia does not stand behind their product. The service manager and general manager were disingenuous to my complaint. The Sportage I had owned less than 4 months with 7155 miles on it display The service manager and general manager were disingenuous to my complaint. The Sportage I had owned less than 4 months with 7155 miles on it displayed two error codes that prompted me to go to service center. Before I was even out of the vehicle I was told rodent damage was not covered under warranty. To me that was oddly specific. According to the service center it was rodent damage. The cost of repair was over $600. It was explained that the wiring insulation is soy based and it attracts rodents. I was told several ways to prevent this from sprinkling chili powder in the engine compartment to placing a mouse trap in the engine compartment, or they could wrap the damaged wiring with rodent resistant tape. My question why was this not done in the first place? No answer. During the purchase I was not told the warranty did not cover rodent damage. When I purchased the extended warranty I was not told it did not cover rodent damage. This is a manufacturing problem that needs to be addressed. It is not a consumer problem that they have to correct. When you make a vehicle out of rat food it attracts rats and they must really like the Kia wiring! I own 3 vehicles, a gator, a golf cart, and a zero turn lawn mower and never has a rodent eaten the wiring insulation! I sold the vehicle immediately. I do not recommend the product or the dealership. More

by rooroo6320 Verified Customer Verified Customer

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