Kristen Lewter

Bad experience with their service department. They took 6 weeks to fix. Much of the work was not good. The truck broke down on the way home because they disconnected the fuel pump gauge when They took 6 weeks to fix. Much of the work was not good. The truck broke down on the way home because they disconnected the fuel pump gauge when they replaced the fuel pump. We took the truck back as they said they warrantee their work. They would not even look at the truck. Truck again broke down due to overheating. We also said you overcharged us in general ($2900 was about double what we think the work was worth) for example for an oil change we were quoted $50 and they charged $100. They said they used better oil? They said they don't like to work on cars more than 10 years old. They don't even keep the parts. I tried to complain to the manager but he would not take my 3 calls. More

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Jason was an excellent salesman and got answers to our questions promptly and helped us get a great deal on a Ram truck. questions promptly and helped us get a great deal on a Ram truck. More

by TROPICALWIND.21 Verified Customer Verified Customer

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Michele was awesome staff was awesome my whole experience was amazing thank you 🙏 I would definitely recommend plaza was amazing thank you 🙏 I would definitely recommend plaza More

by apsantacroce Verified Customer Verified Customer

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The salesman was very helpful. Did not like the sales manager. Will never buy again from this dealership. Did not like the sales manager. Will never buy again from this dealership. More

by lasher_jason Verified Customer Verified Customer

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Stacy was outstanding. The dealership went above and beyond, Stacy took the time and so did Krissy in the finance department to explain everything The dealership went above and beyond, Stacy took the time and so did Krissy in the finance department to explain everything More

by DHYLLAND Verified Customer Verified Customer

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Made an appointment for service for 9 AM, I was going to wait for my vehicle. I arrive, told that they are short a mechanic that day, it may be a while. No problem, I completely understand. Actually turns o wait for my vehicle. I arrive, told that they are short a mechanic that day, it may be a while. No problem, I completely understand. Actually turns out they could not finish the service that day, and said they needed to keep the Jeep overnight. Again no problem. The service was nothing special, fluids, filters and spark plugs. The PROBLEM is that when I pick the Jeep up the next day, it has an additional 15 miles on it. No explanation whatsoever. Pretty much yeah so what, someone drove your vehicle around somewhere for 15 miles. They admit they have no idea who or why it was driven around for 15 miles. Did an employee take it home overnight ? Did an employee use it to go stalk their husband, wife, boyfriend or girlfriend? Plaza has no idea and doesn't care. SO THEY ARE NOT TRUSTWORTHY. Yes, I called the phone number on the service invoice that says if you are not satisfied with the service work performed call the Service Manager, problem is the number listed is a non working number. I call, ask to speak to a manager, of course none available, give us your name and we will have someone get back to you. Of course, the service writer whom I originally gave my keys to calls and tells me she has no idea why or who drove my care around for 15 miles. That's it, no idea, (kinda like we don't care) Everyone should be cautious when dealing with Plaza - who knows who is using your vehicle when you drop it off for service. More

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They did everything they said and more. I couldn't be happier. They are good people to work with. I couldn't be happier. They are good people to work with. More

by drow97ford Verified Customer Verified Customer

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Great Dealership, Everyone polite. This is the third vehicle I purchased from them. Thanks to Brian and Matt who made my purchase possible. Very happy with my new vehicle. I will recom This is the third vehicle I purchased from them. Thanks to Brian and Matt who made my purchase possible. Very happy with my new vehicle. I will recommend others to Plaza. More

by rockster1074 Verified Customer Verified Customer

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Kristen was awesome I called for an appointment and I was able to get the front and rear brakes done on my car in a timely and for what I was quoted. I would definitely recommend her as your service advisor. able to get the front and rear brakes done on my car in a timely and for what I was quoted. I would definitely recommend her as your service advisor. More

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The customer service of Christopher Collette was very poor. He had a tantrum while talking with my insurance rep on the phone. He was yelling and throwing my paperwork while I was sitting across from him poor. He had a tantrum while talking with my insurance rep on the phone. He was yelling and throwing my paperwork while I was sitting across from him.. Another salesman came in to tell him to calm down. 2 days after the purchase of my vehicle, the driver’s side window got stuck down and would not go back up. This was on a Saturday morning. I drove back to the dealership where I was brought to the service center where they took the time to look at the problem and explained that the window regulator had failed and needed replacement. Service Advisor, Kristen Lewter, was very helpful and was able to find me an after market regulator and had the technician replace it for me while I was there. She went above and beyond helping me with what she could to keep the cost down. It still was a bill of $604.93, which I felt after just purchasing the vehicle days earlier, I should not be having to pay. Kristen was very understanding and went to her manager, but he stated that I would have to pay because I purchased the vehicle “as is”. I did not purchase the vehicle with the window stuck down. I have since shared this story with many of my friends and neighbors. I would recommend your service department in a positive way, but will not be purchasing another vehicle from your salesman. More

by bfjohnso2 Verified Customer Verified Customer

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