Kristen Barrett

What a privilege and an experience to work with such an above and beyond team at Lexus of Akron-Canton! For 10 years I was driving my car and knew that it was about time to upgrade and choose a vehicle th above and beyond team at Lexus of Akron-Canton! For 10 years I was driving my car and knew that it was about time to upgrade and choose a vehicle that suits me. I have an auto mechanic I normally would have to visit and asked him some car companies that he recommends. Without hesitation, he immediately told me Lexus and a few others, but what stood out to me from his words were dependability, reliability, and class. My wife works with the Cleveland Guardians and she told me about meeting the general manager Pete at an event she was hosting. I reached out to him and I can tell there was a genuine sincerity and interest in me immediately as a potential customer and told me to come down and see their line of vehicles. I met with Pete and he couldn’t have been more professional and helpful with the choices and directed me to some choices for me to see. He then introduced me to his sales woman Kristen Barrett and immediately we connected from her bubbly and outgoing personality! When we discussed all the options, Kristen was attentive, knowledgeable, and fun to work with! I was introduced to some models but the one I truly fell for was the Lexus rx500h fsport. I was able to drive a model and knew right away that this is the car for me. After meeting them, I knew I had to look at other options out there just to make sure I wanted to get the right car for me. After going to other dealerships, there was no other dealership that I worked with that made me as welcome and excited as I was with Lexus of Akron-Canton. I reached out to Kristen and decided to follow my gut and my heart and decided to go with the Lexus rx500 fsport. When I ordered it, there was ~1 month to wait to get the car. During that period, Kristen was always available to answer any questions I had with nothing but positive answers and reassurance! When I arrived today to pick up my car, they literally rolled out the red carpet for me. They immediately welcomed me and had the whole team at Lexus walk me to my car with no joke a red ribbon and a sheet covering the car to await the big reveal! When they pulled the sheet away, the immediate thought was I made the absolute right choice! I was then given very detailed instructions with the new technology by Drew, who was very thorough and knowledgeable about the vehicle. He also assured me that of all the cars to choose from Lexus, that this was his first choice which reaffirmed my choice. When I drove it home tonight, I felt nothing but an amazing feeling inside. Thank you to Pete, Kristen, Drew, and the whole team at Lexus of Akron-Canton for making me feel like a part of your family. I am a dentist and am in the customer service business and I must say I truly felt special. Thank you so much!! I’m still waiting to wake up from this dream LOL More

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Our sales rep, Kristen, was wonderful. She was extremely knowledgeable and understood what we wanted in a new SUV. She was always responsive with answering any questions we had. I would ha She was extremely knowledgeable and understood what we wanted in a new SUV. She was always responsive with answering any questions we had. I would happily refer her to anyone interested in purchasing a Lexus. More

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Kristen did a great job giving us lots of options to choose from that met our specifications and helping us get the exact right car for us! She was prompt and responsive in her communication, always wan choose from that met our specifications and helping us get the exact right car for us! She was prompt and responsive in her communication, always wanting to make sure we had the best experience possible. We did not feel that way about Ruth in finance. She was rather rough to work with - sarcastic and at one point mocking us for choosing to use a local detailer to do the ceramic coating for us (“oh yeah, every guy has a guy of their own”). I did not appreciate the negative commentary, nor the foray into politics. I understand that people are trying to sell a product, but the way she went about it made us feel very uncomfortable and we couldn’t get out of the finance office fast enough. More

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Kristen was thorough, and worked with me to assure I got the car I wanted. the car I wanted. More

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Great experience today with the delivery of our new GX. The team was great and have us a thorough tutorial on how the new vehicle works. The team was great and have us a thorough tutorial on how the new vehicle works. More

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The exprrience was excellent, smooth. My sales person Kristen was very helpful and answered for 2 days at my texts and even helped me to do finances , and receive better rate The whole t My sales person Kristen was very helpful and answered for 2 days at my texts and even helped me to do finances , and receive better rate The whole team was knowledgable, very helpful and welcoming. The technician updated everything and explain all the features of my car very patiently. He was a very nice person. The experience with financial advisor, ms. Ruth Ham was fabulous. She was very professional and explain to me the important aspects of my financial Agreement including free benefits from lexus. I was very happy to make decision to purchase lexus from this location. This place is very professional and customer oriented . I recommend strongly to make the finances here and choose the car. Thank you all for a wonderful experience!! More

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My experience buying my Lexus was awesome. Kristen Barrett was very knowledgeable and patient with me, considering I wanted to test drive so many cars before buying my ES300H, she accommodate Kristen Barrett was very knowledgeable and patient with me, considering I wanted to test drive so many cars before buying my ES300H, she accommodated every request. I would highly recommend Kristen when you’re looking for your next vehicle…you will doubt feel like a valued customer while working with her. And Lexus of Akron-Canton does a phenomenal job of walking with you through the technical set up of your vehicle. Thank you Kristen for your professionalism, patience, and care! More

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Great buying experience! We loved working with Kristen. She was very knowledgeable and we are very thankful for her quick responses. We loved working with Kristen. She was very knowledgeable and we are very thankful for her quick responses. More

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Kristen was awesome, knowledgeable and great to work with. Everyone at dealership was very friendly and helpful. with. Everyone at dealership was very friendly and helpful. More

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I had a good experience with Akron Canton Lexus. Connie Gerber is a good sales person. Connie Gerber is a good sales person. More

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