Always consistent and always accommodating it with
scheduling our appointments, dates and times. Great opportunity and ability to text for updates regarding the car's completion of service as well as
scheduling our appointments, dates and times. Great opportunity and ability to text for updates regarding the car's completion of service as well as booking the appointment. Would strongly recommend this customer service shop and the team that works there. Will consistently keep going with our cars because of the customer service and care.
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by patricktansor
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2025 -
Jim Ellis Kia of Kennesaw responded
It is great to read such wonderful comments about your recent experience with us, Patricktansor! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!
Kris was efficient and professional.
He kept me updated on repairs and timeframes. Thank you Kris.
He kept me updated on repairs and timeframes. Thank you Kris.
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by 287347
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Jim Ellis Kia of Kennesaw responded
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!
This dealership is efficient, reliable and courteous.
The staff is very friendly and welcoming in the waiting area is clean and bright.
The staff is very friendly and welcoming in the waiting area is clean and bright.
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by BETSYKILL
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2025 -
Jim Ellis Kia of Kennesaw responded
We work hard to stand out among the rest, Betsykill! Thanks for taking the time to share your rating! Thanks again for your business! Take care!
Apr 10, 2025 -
Jim Ellis Kia of Kennesaw responded
We work hard to stand out among the rest, Betsykill! Thanks for taking the time to share your rating! Thanks again for your business! Take care!
Great service team and their helping nature.
Got my issues with Kia fixed and serviced well.
Got my issues with Kia fixed and serviced well.
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by Udhayashuba
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2025 -
Jim Ellis Kia of Kennesaw responded
Udhayashuba, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!
Great communication, welcoming faces, quick response
time, helpful, knowledgeable, overall wonderful experience, clean waiting room.
time, helpful, knowledgeable, overall wonderful experience, clean waiting room.
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by anna r
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2025 -
Jim Ellis Kia of Kennesaw responded
It is great to read such wonderful comments about your recent experience with us, Anna R! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Walked in to get my car serviced and no one acknowledged
me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer servic
me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer service. Also was very surprised with how dirty my car was. They offered a free car wash but should have cleaned it prior. Very disappointed.
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by Customer
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2025 -
Jim Ellis Kia of Kennesaw responded
Customer, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.
Good (Kristian) was awesome, would come there again for
any thing else to be fixed
any thing else to be fixed
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by johnie2334
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2025 -
Jim Ellis Kia of Kennesaw responded
Thank you for sharing your experience with us, Johnie2334! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
The Jim Ellis promise is:
“YOU CAN ALWAYS EXPECT THE
BEST” and that is exactly what I received!
BEST” and that is exactly what I received!
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by mabbub
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2025 -
Jim Ellis Kia of Kennesaw responded
It is great to read such wonderful comments about your recent experience with us, Mabbub! Thanks again for your business! Take care!
I always get excellent service.
The building is always clean and inviting, the sales team and the other staff members are always friendly and the location of where the dealership is
The building is always clean and inviting, the sales team and the other staff members are always friendly and the location of where the dealership is is easy access. Thank you so much for your service.
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by MONICA85WRIGHT
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2025 -
Jim Ellis Kia of Kennesaw responded
Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
I am always pleased with the service I received at this
Kia dealership. And the service people are nice
Kia dealership. And the service people are nice
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by Nancydford317
Verified Customer
Verified Customer
Mar 19, 2025 -
Jim Ellis Kia of Kennesaw responded
It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!