Kris Kobold

This was the best car buying experience we've ever had, from now in we will only buy our vehicles from Hatch Toyota. From the moment we walked onto the lot we were treated well. They listened to what from now in we will only buy our vehicles from Hatch Toyota. From the moment we walked onto the lot we were treated well. They listened to what we needed and went out of their way to make sure we were taken care of. Antonio worked for hours to get us the best deal. Hatch Toyota has earned our business for life! If you want honesty and integrity plus a more than fairly deal, Hatch Toyota is the only place to go! More

Report | Print

I'm not sure if I should give 5 stars for the great personal service we got with Richard Garcia, or 1 star for the pathetic know-nothings in the service department. With a new vehicle, you get free s personal service we got with Richard Garcia, or 1 star for the pathetic know-nothings in the service department. With a new vehicle, you get free service and oil changes to 25k miles. Great! I thought my 2021 Venza had a "foot activated" rear hatch, but I couldn't get it to work. So I asked the Toyota service tech if that was a feature on my Venza. He's Toyota service, he'll know, right? He got down on his hands and knees and looked underneath the car. He said "nope, there's no sensor under there, so your car does not have that feature". Darn. But watching you tube videos, I discovered that I was simply not standing far enough back from the car. I positioned myself two feet back, swung my foot under the rear of the car, and wa-laa....it opened automatically. Oh hey, Mr Toyota Service Guy......I DO have a sensor! You didn't know that? You need some training! Now, somehow, the latch on my console broke. On my visit where Mr Service guy made an idiot of himself by saying my Venza does not have a foot activated hatch, I told him about the broken latch, and when I picked up my car, he said the part was ordered. That was my 10k mile oil change/checkup. I'm now needing my 15k mile checkup, and I haven't heard one word from Hatch about my replacement latch. I called 3 different times trying to find out when I could come in to get it installed. I can't get Anyone in service to talk to me. I've left messages, no one calls me back. In frustration, I turned to Richard Garcia (this is NOT his job) and told him of the problem. He talked to service about this, and he was told to tell me that they would call me. That was last week No one has called me. BTW Richard, thank you again for your help, even tho your efforts were futile. I'm told they are short staffed and very busy. I understand being busy. However, Mr Service Guy, do something honorable and take 30 seconds out of your LIFE to just give me a call and ACKNOWLEDGE me. You know, as opposed to tucking your tail between your legs and hiding every time I try to get info about my console part. I have an appointment on Saturday November 27th for my 15k service. I wonder.........will they have my part? It was supposedly ordered 2 months ago! Perhaps it's being delivered from Jupiter? The exciting conclusion to this debacle will soon be revealed! More

Report | Print

Richard Garcia and Damien Morales helped us get our new 2022 Toyota 4Runner TDR Pro and it was great from the start. They didn’t beat around the bush and we told them what we wanted and they delivered! Ver 2022 Toyota 4Runner TDR Pro and it was great from the start. They didn’t beat around the bush and we told them what we wanted and they delivered! Very professional and answered all of our questions with facts from the manufacturer. These guys know Toyota! Thanks again for the hospitality. Ask for Richard Garcia or Damien Morales for a no pressure encounter! More

Report | Print

Michael Ungar helped me a lot. Came in Looking for a truck and he worked hard and made sure I got one! For sure coming back truck and he worked hard and made sure I got one! For sure coming back More

Report | Print

Richard dealt with me honestly and fairly to get me into the vehicle I was looking for. Thank you Richard!! the vehicle I was looking for. Thank you Richard!! More

Report | Print

Me again!!!! {{ With Hector Obregon }}UPDATE!!! **** My Me again!!!! {{ With Hector Obregon }} UPDATE!!! **** My husband’s stunning black Tundra arrived & after MORE searching/homework, we went BACK to see Me again!!!! {{ With Hector Obregon }} UPDATE!!! **** My husband’s stunning black Tundra arrived & after MORE searching/homework, we went BACK to see Hector for our 4th vehicle ( actually trading in the lil Fiesta ) and purchasing this wonderful lil gem of a Mini Cooper Convertible! Soooo, once again, Hector WILL work for you, with you to make sure YOU are happy & satisfied with any and ALL purchases, no matter 1 or... Thank you to Will Sasek, Sales Manager, for working with us on our trade-ins which I think might have already been sold! :-) Please give Hatch Toyota a look-see! We are quite the Toyota family, even family back in the Deep South!! Beep beep ~ More

Report | Print

Hector Obregon ~ remember that name! My husband wanted a specific truck within a specific price range. When he walked in, Hector remembered him from last year’s purchase! Not only did he locate him a truck specific truck within a specific price range. When he walked in, Hector remembered him from last year’s purchase! Not only did he locate him a truck but it’s a brand new Tundra. As this transaction was occurring, {{ This Tundra has not been delivered yet }} I had my eye on the 2021 Toyota Yellow Turbo Supra on the showroom floor! You guessed it.... we went back the NEXT day and Hector helped us with the Supra purchase!!! THEN, my Marine thought I needed an inexpensive (hooptie) cute, clean car to run errands, etc! ANDDD Hector called the VERY next day and we purchased our 3rd vehicle from him and Hatch! Please please, if you desire to make a purchase, stop by or call HECTOR to begin your initial search. He will NOT blow up your phone! He is an outgoing, happy, pleasant, knowledgeable, easy sales consultant to work with & most of all, Hector understands the art of “remember the customer AFTER the sale” aka hospitality! :-) Shelia P~ More

Report | Print

They where very personal clean and inviting no pressure to view other cars just what I wanted and did not follow me around the lot like a bunch of vultures looking for pray to swoop up. Told them what I wa to view other cars just what I wanted and did not follow me around the lot like a bunch of vultures looking for pray to swoop up. Told them what I wanted and was willing to pay and they came in with a lower payment and did not try to make me put more down above and beyond what they needed to do I really am thankful for the sales man Logan. More

Report | Print

2020 Highlander Each Hatch Toyota representative in whatever capacity acted in a professional, courteous, friendly knowledgeable behavior. Michelle Lugo was very effi Each Hatch Toyota representative in whatever capacity acted in a professional, courteous, friendly knowledgeable behavior. Michelle Lugo was very efficient in helping me to choose the right vehicle for my environment and for her time in helping me know more about the 2020 Highlander after I had already purchased it. She is an A Class Sales rep and human being a bonus to Hatch Toyota! Kris Kobold, another star on this amazing team, had me in and out quickly with a great sense of humor. Maria Beltran, Logan Brewer, Mike Marburger, Bob Genet and Antonio Fererico all shined brightly in making a trip to Hatch Toyota a very pleasant experience! I highly recommend buying from their All-Star Team! More

Report | Print

My wife bought a 2019 sienna and Bob Genet and Maria My wife bought a 2019 sienna and Bob Genet and Maria Beltran were extremely helpful with the whole process. Chris in the finance department was also My wife bought a 2019 sienna and Bob Genet and Maria Beltran were extremely helpful with the whole process. Chris in the finance department was also phenomenal. I would buy from Hatch Toyota again in a second. More

Report | Print