Kraig Westberg

Came in for warranty repair work. The service was completed after dealer having the car in the shop for 14 days. As of five days now driving the car post-repair, there seem to be no l The service was completed after dealer having the car in the shop for 14 days. As of five days now driving the car post-repair, there seem to be no leaks. Two other issues have arisen: first, the belt is making noise where it was silent before. Hopefully this will resolve itself with time. Issue was noted in the repair log. More problematic though, is once the car was returned, the service manager stated the oil pressure sender is malfunctioning. He agrees it worked when it was dropped off and now does not due to “coincidental internal failure of the sensor”. They state the pressure is holding when they tested it, but I have no way of verifying as the sensor is now not working. I stated that any reasonable person would expect that if a part was damaged while under the care of the mechanic, the car should be returned with that part repaired/replaced. He said, “This is not how we handle things here”. I questioned the ethics and legality of that decision and he held firm in his decision. I’m now left with over $500 in new repairs to replace this part and am driving a vehicle that I cannot verify is working within safe parameters. To summarize: They worked with Stelantis to get warranty repair work done. Multiple issues with the Jeep have arisen during and after repair. Refusal to take ownership of issues that arose during repair while jeep was in their care. It is reasonable to construe this as negligence or breech of contract. You decide if this dealer is where you want to take your business. More

by zackhillman Verified Customer Verified Customer

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Always a good experience! While I didn’t buy my jeep in Newberg, I do all services there because it’s fast and friendly! While I didn’t buy my jeep in Newberg, I do all services there because it’s fast and friendly! More

by gavin.maccluer Verified Customer Verified Customer

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Omar was very good! He was very thorough with his inspection and made sure I understood! He was very thorough with his inspection and made sure I understood! More

by rjerand Verified Customer Verified Customer

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It was great. I was in and out quicker than I expected and the bill was less than I thought it'd be. A Win Win! I was in and out quicker than I expected and the bill was less than I thought it'd be. A Win Win! More

by SM.BALES Verified Customer Verified Customer

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Great service all around! From scheduling, to work done, communication, and check out. The work was done as expected and on time. From scheduling, to work done, communication, and check out. The work was done as expected and on time. More

by KARA9 Verified Customer Verified Customer

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Easy to get appointments. They do a good job of keeping track of recalls and other services needs due or pending for your vehicle. They do a good job of keeping track of recalls and other services needs due or pending for your vehicle. More

by invested_trader Verified Customer Verified Customer

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They cared about my needs. Great service. Thankful for service provided. No high pressure. Listened to my needs. Great service. Thankful for service provided. No high pressure. Listened to my needs. More

by RACHAELVETTER Verified Customer Verified Customer

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Great service They explain things very well and go out of the way to make sure that your vehicle is taken care of the way to make sure that your vehicle is taken care of More

by facilities Verified Customer Verified Customer

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We are so happy to have this dealership nearby. We will come back again because everyone was kind and helpful. We will come back again because everyone was kind and helpful. More

by RACHAELVETTER Verified Customer Verified Customer

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I will not be returning as there was some discrepancy in what they were suggesting. After doing research, I discovered that they wanted to charge me for something that I shouldn't be charged for. When spea what they were suggesting. After doing research, I discovered that they wanted to charge me for something that I shouldn't be charged for. When speaking to the service manager, he wasn't even willing to work with me. I was also supposed to receive quotes and this many weeks later, I still haven't heard anything. I had the problem taken elsewhere. More

by tynahatcher Verified Customer Verified Customer

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