Korbin Nelson

As someone who has worked in the automotive industry for over 20 years—across sales, service, body shop, and detail departments—I'm very familiar with how dealerships should operate. Unfortunately, my recen over 20 years—across sales, service, body shop, and detail departments—I'm very familiar with how dealerships should operate. Unfortunately, my recent visit to Academy was the most disappointing experience I've had at any dealership to date. I scheduled an appointment to view a 2024 Dodge Hornet, but upon arrival, I was told by a salesperson named Korbin that no one by the name of "Autumn" (who had confirmed the appointment) worked there. He was also unaware of the appointment or the vehicle in question. After some confusion, I was informed that the vehicle had either been loaned out or was experiencing mechanical issues and awaiting a part—two very different explanations offered by different staff. Despite my clear interest in a specific vehicle, the General Manager began aggressively pushing alternative models, including hybrids, which I repeatedly stated I was not interested in. After declining multiple times, he finally backed off. He offered to work out a deal involving my trade-in and an employee discount I provided, but abruptly left to assist another customer and never returned. After a 20-minute wait, another manager stepped in to help finalize the numbers. When the offer was finally presented, Korbin became condescending, implying I didn’t understand the value of the added features (such as GPS and a car tracker). More concerning, he misrepresented the trade-in value by stating I would receive my full payoff—when in fact, I was being offered $3,700 less. After doing the math myself, I pointed this out. I attempted to thank him and shake his hand despite our clear disagreement, at which point he made a dismissive comment about the mileage on my vehicle ("It does have over 100k on it"). At that point, I decided to leave. Given this experience, I will not be purchasing from Academy, nor will I be recommending them to others. Charles Blake More

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