Koby Poter | Page 2

Reliable Nissan responded

We are thrilled to hear about your exceptional experience with our service team. It's wonderful to know that you received such thorough and professional care, including a comprehensive vehicle inspection and valuable maintenance guidance. Your recognition of our team member's dedication to going above and beyond truly means the world to us. At Reliable Nissan, we strive to provide honest, transparent service that helps our customers make informed decisions about their vehicle care. Thank you for taking the time to share your positive experience with us.

Reliable Nissan responded

Thank you for sharing your feedback. We're sorry to hear that you left feeling frustrated after your oil change experience. We understand how important clear communication and trust are when it comes to vehicle service. We would appreciate the opportunity to learn more about what happened and address your concerns directly. Please contact our management team at your convenience so we can review the details of your visit and work toward a resolution. Thank you for bringing this to our attention, and we hope to have the chance to make things right.

Reliable Nissan responded

Thank you for taking the time to share your experience! We're delighted to hear that Koby went above and beyond to make sure you understood the issues with your vehicle and provided such helpful service. We believe in keeping our customers informed every step of the way, and it's wonderful to know Koby delivered that level of care and attention. We truly appreciate your feedback and your trust in Reliable Nissan. We look forward to serving you again in the future! – The Reliable Nissan Team 🚗😊

Reliable Nissan responded

Thank you for your feedback and for being a loyal customer. We truly appreciate that you've purchased your second Murano from us and value the trust you've placed in our dealership over the years. We're sorry to hear that your recent service experiences have not met the high standards you previously enjoyed. Our goal is to provide recommendations that help maintain the safety and reliability of your vehicle, but we understand how frustrating it can feel if those suggestions come across as unnecessary. Your feedback is important to us, and we will share it with our team as we continue working to improve our customer experience. Thank you for taking the time to share your thoughts. We hope to have the opportunity to provide you with the level of service you've come to expect from Reliable Nissan. – The Reliable Nissan Team 🚗

Reliable Nissan responded

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience. We understand how disappointing it is to schedule an appointment for a new tire and leave without the issue being resolved. This is not the level of service we strive to provide at Reliable Nissan. We would appreciate the opportunity to learn more about your visit and work toward making this right. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com at your earliest convenience.

Reliable Nissan responded

Thank you immensely for taking the time to share your positive experience with us. We are delighted to hear that your service was both fast and efficient, and that you felt well taken care of throughout the process. It's wonderful to know that our team member went above and beyond to ensure you could pick up your vehicle before closing, even staying later to accommodate your needs. This kind of dedication to customer service is exactly what we strive for at Reliable Nissan, and we truly appreciate you recognizing these efforts in your review.