Kimberly Grimes
Kimberly Grimes at Honda North
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Kimberly Grimes

Service BDC Representative

Honda North

382 Newbury Street
Danvers, MA 01923

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4.2
5 Reviews
4.2

5 Reviews

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5 Reviews of Kimberly Grimes

September 08, 2024

Dealership Rating
Employee Rating

Quick and done completely and car spot less will go for all the other services More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ariel Vittini

Sep 09, 2024

Honda North responded

Mike, thank you for choosing Honda North. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Honda North

August 02, 2024

Dealership Rating
Employee Rating

Lucky was my service advisor who communicated progress well and professionally under construction so that was a challenge More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucky Chann

Aug 02, 2024

Honda North responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda North. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Honda North

June 28, 2024

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Employee Rating

Took my 2018 Honda HR-V in for a/c service. After charging me $164.95 for a "diagnostics", I was quoted a repair price of over $1200. I took my car to an independent Honda mechanic who told m More

by polarbear1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dominic Rubino

Jul 03, 2024

Honda North responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Honda North

Jul 04, 2024

polarbear1990 responded

Thank you, but short of a refund, there is not much to discuss here. You can check the email exchange between myself and Dominic. I have literally spent thousands of dollars at your dealership over the years and consider this episode (I.e. being provided an unnecessary repair diagnosis, then being charged for it on top of that) unacceptable. And to boot, all anyone seems to care about is the survey, not customer service.

February 28, 2024

Dealership Rating
Employee Rating

Everything went very well during my recent service visit to Honda North. The seatbelt recall issue on my Accord was resolved and I was out in less than 1 hour. I always experience excellent service and trea More

by Johngogolos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Nobrega

Feb 28, 2024

Honda North responded

John, thank you for choosing Honda North. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Honda North

June 13, 2023

Dealership Rating
Employee Rating

For nine years now your whole staff has worked together beautifully with me on all aspects of keeping my Hondas well maintained More

by tjphdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2023

Honda North responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Honda North

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