Kim Johnson

I sold my vehicle to this dealership prior to moving out-of-state using Kelly Blue Book’s Instant Cash Offer system. I still owed money on my loan, but I had a significant amount of positive equity on t out-of-state using Kelly Blue Book’s Instant Cash Offer system. I still owed money on my loan, but I had a significant amount of positive equity on the vehicle. Once Flood Ford paid off my loan, I was owed approximately 11.5K (per our contract). It has been approximately 5 weeks since Flood Ford took possession of my vehicle and I still have not received my funds, despite my vehicle being listed for sale on their website. For weeks, I was told the dealership was waiting to receive the title from the bank, which delayed the disbursement of the funds. On August 12th (over a month after my vehicle was sold), I was told my funds would be overnighted via UPS, given that I am now living in a different state. It has been 3 days since the check was “overnighted,” and I have not received it. I was promised follow-up and tracking, which I never received. After speaking with multiple different parties over several phone calls just to obtain information on the check’s whereabouts, I received tracking information. This tracking information shows that the dealership neglected to include my complete address (which was correctly provided to them via email), which means my check is currently lost in transit. This dealership has been a nightmare to deal with. DO NOT SELL YOUR CAR HERE. Unless you like feeling like you just donated your car. Do not recommend. More

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Everyone was very polite and made the sale go smoothly.what can I say but wow. I didn't need to say anything else, by smoothly.what can I say but wow. I didn't need to say anything else, by More

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Flood FordLet me start off by saying I went to a ton of Flood Ford Let me start off by saying I went to a ton of dealerships looking for my new pickup. Originally I had a Nissan frontier but it was time to Flood Ford Let me start off by saying I went to a ton of dealerships looking for my new pickup. Originally I had a Nissan frontier but it was time to upgrade something more spacious easier to work out of with added features so of course I went for a Ford 150. I went to a couple different dealerships including Tasca first and because I’m a plumber and may have not been dressed well enough I couldn’t get the time of day which was freaking annoying. When I showed up to this dealership I was immediately greeted I was told that the sales person that I wanted to see was unavailable but that they could have somebody else show me the vehicle I wanted to see I chose to wait which was the best decision I could’ve made because Shannon was the best sales lady I have ever worked with she was not pushy. She never tried to upsell and it really seemed like she cared for exactly what I was looking for she went above and beyond we spent hours looking at vehicles sometimes not even talking about the vehicle she kept the entire process Super calm and enjoyable. I found the perfect car for me!! I will definitely be using this dealership in the future!! Now on a side note: there is this finance person named PAULETTE, The second I met her she was impolite had an attitude and was incredibly aggressive. After spending hours with my sales person feeling awesome about the transaction about to happen she completely destroyed that feeling within minutes of meeting her. I decided to take a shot and requested to the manager for a different finance person. I was then brought to Joe Pezza he was happy and upbeat he asked specific questions and stayed happy the entire time he brought the joy back to the sale honestly I don’t know what her problem is but she needs a different job maybe one that she doesn’t have human communication with! Thank you again Flood Ford for an excellent transaction and I look forward to doing business again in the future:-) More

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Having bought many trucks and suv's from Flood this time was the same as the others, great sales staff, Joseph Cicchetti Jr. my salesman was very knowledgeable, finance staff was great,and service always sh was the same as the others, great sales staff, Joseph Cicchetti Jr. my salesman was very knowledgeable, finance staff was great,and service always shines when needed. More

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All departments I worked with on my sale were very helpful and knowledgeable. I am a returning customer to this dealership. Original Sales person was out but Marc stepped right up and assisted. Very p helpful and knowledgeable. I am a returning customer to this dealership. Original Sales person was out but Marc stepped right up and assisted. Very pleasant to work with More

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Great people, great business 2nd vehicle I have purchased from Flood Ford over the past 6 years. For me, it's all about the people and they are great ones.. Have always provided 2nd vehicle I have purchased from Flood Ford over the past 6 years. For me, it's all about the people and they are great ones.. Have always provided better pricing better compared to their competitors, open, communicate well and good follow up. Would highly recommend! More

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I am a returning customer and will continue to be. The selection of vehicles, the sales staff, and the fair price makes this the best dealership in this state!!! selection of vehicles, the sales staff, and the fair price makes this the best dealership in this state!!! More

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Amazing experience Chase Sullivan was by far the best and most knowledgeable salesman I encountered while looking for my 2018 Ford F-150. He made the process quick and Chase Sullivan was by far the best and most knowledgeable salesman I encountered while looking for my 2018 Ford F-150. He made the process quick and east. Highly recommend More

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Awesome sales person I had the pleasure of working with Marissa. She is not your typical “salesperson” who will say what you want to hear but do the complete opposite. She I had the pleasure of working with Marissa. She is not your typical “salesperson” who will say what you want to hear but do the complete opposite. She was honest but worked with me to get me into my vehicle of choice. She worked hard to get the most for my trade in and to get my new vehicle ready in a timely fashion. She went above and beyond. She also told me to stay in touch with regards to maintenance on the vehicle. She said our relationship doesn’t stop when I walk out the door. Thank you Marissa and Flood Ford! I love my new 2019 Ford Explorer Sport. More

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High Maintenance Single Mom seeking new lease I had the absolute best overall experience. This is all thanks to Jason Arruda and his team at Flood Ford EG. I am in my second lease and couldn't be I had the absolute best overall experience. This is all thanks to Jason Arruda and his team at Flood Ford EG. I am in my second lease and couldn't be more appreciative for all their hard work. More

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