Kim Hong

Horrible buying experience - took nearly 4 hours after finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered interior not cleaned or vacuumed. Follow up emails and texts to Used Car management were sent with no responses and had to get the Customer Relations Manager involved to attempt to get any resolution. I have purchased vehicles from this Toyota dealership for over 40 years but will seriously question future dealing with this poor management situation. Adding to the initial review after numerous other issues regarding being overcharged were uncovered after nearly a month. I was overcharged for the title fee which was discovered by the dealership and a check sent. After reviewing my credit card statement I discovered the $1,000 deposit that I was told wouldn't be charged because this was a cash deal was charged to my credit card and I only found out a month later when my statement was received. I had asked the Finance person numerous times if the $1,000 deposit was charged to my credit card I was told no when my paperwork was signed for this cash deal. Again, I had to contact Customer Relations Manager to get the deposit and interest reimbursed to me. A month later my sale and issues have been resolved! I am trying to figure out how so many issues could have occurred in 1 simple sale, a cash transaction no less. More

Report | Print

Kim Hong was absolutely fantastic, she helped me on Troy's day off. If she was unaware of the answer to a question, she found the answer right away. On my first visit Troy was welcoming and helpful. Troy's day off. If she was unaware of the answer to a question, she found the answer right away. On my first visit Troy was welcoming and helpful. When I came back on Troy's day off Kim made my purchase as easy as buying a truck could be. This Toyota dealership is what all dealerships should be like. More

by SCSTRAHORN Verified Customer Verified Customer

Report | Print

Purchased a used 2023 4Runner on 12/31/2024 as a temporary vehicle until the new 2025 4Runners Hybrids arrive and made sure the sales people were aware of this. It took nearly a month to get a sati temporary vehicle until the new 2025 4Runners Hybrids arrive and made sure the sales people were aware of this. It took nearly a month to get a satisfactory conclusion to the sale. This particular Used Car Mgr was of little if any help in the process and I had to reach out to the Customer Relations Mgr to get my multiple issues resolved. He would not respond via text or phone calls until I had the Customer Relations Mgr involved. I was at the dealership to have the detailing re-done as part of the vehicle delivery for 2 hours on 1/27 and this manager didn't even bother to introduce himself to me or offer any apology which could have gone a long way to helping turn a negative experience around. I have purchased numerous new vehicles from this Toyota dealership over the past 40 years but after this last situation I will be making my next purchase for the new 2025 4Runner Hybrid once they start arriving at the other Colorado Springs Toyota dealership or have to travel to Denver to the Stevinson Toyota East dealership. This unprofessional management behavior will end up losing this dealership a $65,000 - $70,000 sale. More

Report | Print

Went to KBB to get a sale value for a vehicle I owned, Kim contacted me right away and made the process super easy and fast. Also a huge plus when you get more than the KBB value. Kim is awesome and I’d h Kim contacted me right away and made the process super easy and fast. Also a huge plus when you get more than the KBB value. Kim is awesome and I’d highly recommend her. More

Report | Print

Very friendly and willing to work with what I was wanting for a trade in value. for a trade in value. More

by TAYSCOTT Verified Customer Verified Customer

Report | Print

What a wonderful experience I had buying my car with Kim Hong at Corwin! I never felt any sort of pressure, and she went out of her way to make sure I was happy with my experience. She even noticed a few ha Hong at Corwin! I never felt any sort of pressure, and she went out of her way to make sure I was happy with my experience. She even noticed a few hail dents that I didn't know about and had them fixed! JR made sure that the hail was repaired. Finance always takes the longest, and again, felt completely at ease and not pressured. Ryan made it as simple as he could. I highly recommend Corwin for your next car purchase. More

by MARYHERRE Verified Customer Verified Customer

Report | Print

I recently sold my car to Corwin Toyota Colorado Springs and had a fantastic experience throughout. Their purchase price came in the best of the multiple dealerships I approached and their sales rep, Kim H, and had a fantastic experience throughout. Their purchase price came in the best of the multiple dealerships I approached and their sales rep, Kim H, was top notch to deal with. She made the entire process clear, easy, and painless all the way around. Everyone I came in contact there was friendly, professional, and engaging (in a good way!). I highly recommend Corwin Toyota Colorado Springs! More

Report | Print

What a pleasure to do business with a dealership that's honest, fair and fully transparent. Kim and Cody were most helpful in consigning our RAM 3500 dually and got a great price to boot! honest, fair and fully transparent. Kim and Cody were most helpful in consigning our RAM 3500 dually and got a great price to boot! More

Report | Print

Excellent customer service. Kim was exceptional to work with. We will be coming back specifically to Kim for our next car purchase! Kim was exceptional to work with. We will be coming back specifically to Kim for our next car purchase! More

by NIETOLILIA Verified Customer Verified Customer

Report | Print

Great staff, clear, transparent and knowledgeable! ! Recommended 100% no surprises and or hidden fees. Period. ! Recommended 100% no surprises and or hidden fees. Period. More

by CARLOMUTTI Verified Customer Verified Customer

Report | Print