Khalil Guissé

TLDR: Bill Jacobs sold me a vehicle with damage that I didn't notice for a few weeks and only offered me $100 to fix the problem, after admitting the vehicle was sold in that condition. Every employee I i didn't notice for a few weeks and only offered me $100 to fix the problem, after admitting the vehicle was sold in that condition. Every employee I interacted with at the dealer seems miserable and are just putting on an act. I purchased a used X3 M from Bill Jacobs BMW, I should have walked away the minute I saw the disgusting condition the vehicle was in when I arrived. jessica Presniakovas told me the vehicle was dirty, but that was an understatement, dried up spilled liquid everywhere footprints and dirt on the leather and seats, and hair everywhere. I couldn't believe she showed me the vehicle in that condition. Jessica was not personable at all, acted like she wasn't interested in selling the vehicle, let alone be working there. Back to the vehicle, the outside was just as dirty and this is where I made a mistake, but used X3 M's are hard to come by. They tried to give me a low-ball trade in offer, $6,000 less than others were. In comes the sales manager, Khalil Guissé, he is a true salesman, in the essence that he has an answer to everything, but most of them are not logical and benefit nobody but the dealer. He proposed I go trade it in my vehicle at CarMax down the road and then come back to buy the vehicle. I don't have a local bank, so this wasn't an option. Don't worry, Khalil has a solution, purchase the car with their financing and then refinance with my credit union. Khalil let me put a deposit down to hold the vehicle while I figured out how to sell my car somewhere else. Four days go by, I get my bank draft and the vehicle still hasn't been cleaned yet. I go in to make the purchase and met with Jessica, same demeanor. When I walked in, Jessica met me and swiftly took me straight to her office and didn't even offer to have me look at the vehicle again. I finally got to look at the vehicle after going over some paperwork and waiting for finance. The vehicle was in their dimly lit showroom on an overcast evening, this definitely contributed to my oversight. It was at this point that I didn't notice the bumper had been repaired at some point. The bumper had two paint drip marks, over spray underneath the vehicle, uneven paint, and a miss aligned lower grill trim. This went unnoticed by me for about 4 weeks because my wife was driving it for a week after the purchase and I was out of town for 2.5 weeks, so it sat in my garage unused. I took my vehicle in to get PPF applied and the installer pointed out the issues to me. I contacted Khalil and informed him, his response was " what do you want us to do" but not on a helpful way. I sent him pictures and the following day he told me to bring it in so they could take a look. When I arrived at the dealer, Khalil and Jessica greeted me, this was the only words Jessica spoke to me the entire time I was there. They pulled it into the service area and looked at it with the light from a cell phone. Not sure why I couldn't pull it in myself, probably because they wanted to discuss about what they weren't going to do for me without me present. Khalil then told me the only thing they could do for me was offer me $100, claims he already discussed it with the general manager. He admitted it was evident that the bumper had been resprayed at some point. He said it would cost them $1200-$1300 to repair the issue at a body shop. He said it's not something they could fix because they don't have a body shop and it would require the bumper to be removed. I informed him bumpers are removed all the time for service reasons and all I was looking for was to have the grill piece to aligned correctly. I told him I was not satisfied with the offer. Khalil went on to say they cleaned their hands and obligations to the vehicle the minute the vehicle drove off the lot. Khalil eluded to the fact that maybe I have done something to the vehicle after purchasing. Bill Jacobs should have made a better good faith offer than $100. More

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Easy to find , very friendly atmosphere,very courteous and professional,absolutely very clean well organized. and professional,absolutely very clean well organized. More

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Great purchasing experience and exceptional customer service. Stefan was an intentional with my time, an attentive listener and knowledgeable about the car. service. Stefan was an intentional with my time, an attentive listener and knowledgeable about the car. More

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I knew what I wanted and Jessica was determined to make it happen. We hit a few bumps in the road, but she got it done. I couldn’t be happier with her or my car. it happen. We hit a few bumps in the road, but she got it done. I couldn’t be happier with her or my car. More

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Sales person (Stefan) and all related staff and management was well informed, easy to work with and responsive. They made the entire process easy and logical. management was well informed, easy to work with and responsive. They made the entire process easy and logical. More

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I have been leasing cars from Bill Jacobs for me and my husband for the past 13 +years. I work with Husain sheikhani whose very knowledgeable nice easy to deal with I recommend him 100%. husband for the past 13 +years. I work with Husain sheikhani whose very knowledgeable nice easy to deal with I recommend him 100%. More

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The easiest buying process. Totally professional! Everyone at the dealership was happy to help and seemed to enjoy working together! Totally professional! Everyone at the dealership was happy to help and seemed to enjoy working together! More

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This is the fifth vehicle I have purchased from Bill Jacobs BMW Naperville and the experience keeps getting better and better. Kudos to Harry Gianos and his team for making the purchase a fast and smoot Jacobs BMW Naperville and the experience keeps getting better and better. Kudos to Harry Gianos and his team for making the purchase a fast and smooth transaction. It won’t be too long before I’ll be going in for number six!! More

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Was a very nice and smooth process. Michael did a good job providing all the information and explaining everything. Michael did a good job providing all the information and explaining everything. More

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It's a long drive but I appreciate and trust Mike Collins in the Service Department so I don't mind making the trip. When shopping for another vehicle this was the 1st place I looked because of Mike. in the Service Department so I don't mind making the trip. When shopping for another vehicle this was the 1st place I looked because of Mike. More

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