Khalil Aburashed

I recently had the pleasure of working with Val at Charlesglen, and I can confidently say it was the best car buying experience I've ever had! From the moment I walked in, she greeted us with a warm s Charlesglen, and I can confidently say it was the best car buying experience I've ever had! From the moment I walked in, she greeted us with a warm smile and cookies, made us feel at ease. Val showcased incredible knowledge about the different models and features. I had a lot of questions, and she answered each one thoroughly, ensuring I understood all my options. I really appreciated how she took the time to listen to our needs and preferences, helping me find the perfect car for my wife. What stood out most was her approach to customer service. She never made me feel rushed or pressured, which made the entire process enjoyable. Plus, the follow-up call after my purchase showed her dedication to ensuring my satisfaction. I highly recommend reaching out to Valarie Parsons (Val) if you’re in the market for a new or used vehicle. Thanks to her, I’m now the proud owner of two Toyota's Highlander and CH-R, and I couldn’t be happier! More

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We had the best experience in buying our 2025 Toyota Crown at Charlesglen!! Max understood exactly what we were looking for. We really appreciate his honesty and straight forward approach. Khalil made t Crown at Charlesglen!! Max understood exactly what we were looking for. We really appreciate his honesty and straight forward approach. Khalil made the whole purchase process smooth and his knowledge of Toyotas is impressive. Shout out to Mark for explaining all the basics and the bells and whistles. And I love my mug😊 Again thank you all at Charlesglen. We will be back to visit soon. More

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Val, Phil and Khal are top notch, and so there's no surprise that Charlesglen is top notch as well. From the get go, all the folks I dealt with were friendly, patient and helpful. Despite hiccoughs b surprise that Charlesglen is top notch as well. From the get go, all the folks I dealt with were friendly, patient and helpful. Despite hiccoughs beyond their control and a slight delay, they successfully found and brought in the vehicle I'd ordered, walked me through the paperwork and actual features of the vehicle, and the follow-up has been first-rate as well. I think Toyota Canada could take lessons from this dealership and its crew--of course, the cookies help!!! More

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We were super happy with Charlesglen Toyota, in particular Valarie Parsons. They have truly exceeded our expectations. We went back to the dealership the second time and saw whether they had any ve particular Valarie Parsons. They have truly exceeded our expectations. We went back to the dealership the second time and saw whether they had any vehicle for us to purchase while we were looking for a vehicle to lease. Ms. Parsons was looking out for us every step of the way. Everyone there was super friendly and ready to help. We were also impressed with the manager there. Unlike many other dealerships, we saw the manager in Charlesglen always on the sales floor. But many are hiding behind their desks. More

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We had great experience at Charlesglen Toyota, our salesperson Valarie Parsons listened to our needs and helped us with finding the vehicle we wanted. I definitely recommend both Charlesglen Toyota an salesperson Valarie Parsons listened to our needs and helped us with finding the vehicle we wanted. I definitely recommend both Charlesglen Toyota and Valarie Parsons. More

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Our experience with Charlesglen was great, Val who was our salesperson helped us a lot throughout the process and made sure we were satisfied with our choice, she was there for us until the last steps and our salesperson helped us a lot throughout the process and made sure we were satisfied with our choice, she was there for us until the last steps and even after the purchase she kept in contact to make sure everything was smooth. My wife and I highly recommend Charlesglen dealership and are happy with their staff and services. More

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Val was excellent to work with once again, along with the rest of the Charlesglen team involved. Thanks rest of the Charlesglen team involved. Thanks More

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The reason I have rated both Val and Charlesglen Toyota so highly is because I am having difficulty coming up with something negative to say. Everyone I meet at Charlesglen seems to have a permanent smile so highly is because I am having difficulty coming up with something negative to say. Everyone I meet at Charlesglen seems to have a permanent smile and treats customers with an unconditional positive regard. I felt very highly connected with through the entire car purchase and trade in experience. Based on my experience, I am confident that this is a standard that the entire team plays to. Thank you Charlesglen Toyota. More

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Excellent service, convenient to talk to Val. Nice area. Nice staff. Nice service. Awesome. All good. Nice area. Nice staff. Nice service. Awesome. All good. More

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Val is an excellent salesperson. From the moment we walked into Charlesglen we felt comfortable and we were very pleased to have all of our questions and concerns addressed. The test From the moment we walked into Charlesglen we felt comfortable and we were very pleased to have all of our questions and concerns addressed. The test-drive was fantastic and we felt no pressure in deciding to purchase the vehicle. When we picked up our vehicle we had a great orientation from Mark and were assured if we needed anything to let Val know and we could arrange a time to pop by. Overall a great experience and would recommend this dealership to friends and family. More

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