Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Kevins Mercedes

Overview Reviews (384) Inventory (217)

Contact Me

View All Employees

< View All Employees

Kevins Mercedes

Kevins Mercedes | Page 21

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

Contact Me

4.3

384 Reviews

Overview Reviews (384) Inventory (217)

Dealership Experience

6 yrs, 6 mos

Industry Experience

8 yrs, 1 mo

Languages Spoken

English

Spanish

4.3

384 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Kevins Mercedes

Name

Email or Mobile Phone

Text

Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

384 Reviews of Kevins Mercedes

August 17, 2022

Dealership Rating

Employee Rating

Satisfied with the service I recently received. Their timing and communication was excellent. Sincerely, Denise Clark Their timing and communication was excellent. Sincerely, Denise Clark More

by MIKCLK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Garza, Jeremy Tou

Report | Print

Aug 17, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for the high rating. We strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out if there's anything more we can do.

August 15, 2022

Dealership Rating

Employee Rating

Service was good. Had to order the part twice because it wasn’t ordered the first time that it was supposed to be Had to order the part twice because it wasn’t ordered the first time that it was supposed to be More

by M_D_R_21

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Aug 17, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We appreciate your patience in working with us and hope to work with you again here at Lithia Hyundai of Anchorage.

August 13, 2022

Dealership Rating

Employee Rating

My most recent visit to this dealership was for my semi annual oil change. My vehicle was promptly tended to and the service was completed in less than an hour annual oil change. My vehicle was promptly tended to and the service was completed in less than an hour More

by Downhildon

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Aug 15, 2022 -

Lithia Hyundai of Anchorage responded

We greatly appreciate the 5-star feedback. We're glad you came in and we are very thankful for your business here at Lithia Hyundai of Anchorage. It is always a pleasure to provide prompt services. Please visit us again for your future vehicle needs.

August 13, 2022

Dealership Rating

Employee Rating

This is the only dealership I like in anchorage they are very polite and very out going very polite and very out going More

by na0

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Garza, Jeremy Tou

Report | Print

Aug 15, 2022 -

Lithia Hyundai of Anchorage responded

We are grateful for you choosing Lithia Hyundai of Anchorage for your auto-related needs. We value you being our loyal customer and look forward to providing you with the same great service in the future. If you have any further questions, please reach out to us.

August 13, 2022

Dealership Rating

Employee Rating

Staff was very polite and price was very fair. I appreciated my salesman and I’m very happy with my car. I appreciated my salesman and I’m very happy with my car. More

by KALEBDEMIENTIEFF

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Blayke Mccarthy, Mark Brookins, Ian Chase , Layne Gunter, Schrie Hill, Jeremy Tou

Report | Print

Aug 15, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for visiting us at Lithia Hyundai of Anchorage for your automobile purchase. We are glad to know we provided you with such a polite experience and that you are happy with your vehicle. We greatly value your business, and we appreciate your 5-star review.

August 09, 2022

Dealership Rating

Employee Rating

Service was friendly and fast. My car is driving well and I’m very happy. My car is driving well and I’m very happy. More

by RAYNACLIVINGSTON

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Garza, Josh he did great too

Report | Print

Aug 11, 2022 -

Lithia Hyundai of Anchorage responded

It is our pleasure to assist you with your vehicle's needs and work with you to keep it driving well. Our Service Team is always ready to provide you with more friendly and fast experiences here at Lithia Hyundai of Anchorage.

August 08, 2022

Dealership Rating

Employee Rating

I wasn't to happy with the waiting area:neither my service politness:thank you. service politness:thank you. More

by Steve

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Aug 10, 2022 -

Lithia Hyundai of Anchorage responded

Hello Steve, Thank you for sharing your experience. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

Aug 10, 2022 -

Steve responded

I was wondering how much it would cost:to get a new set of tires:for my 2010 Sonata.

August 06, 2022

Dealership Rating

Employee Rating

Spent a year trying to get a contractual repair, still hasn't been fixed. The repair was in our sales contract. hasn't been fixed. The repair was in our sales contract. More

by BEARNJO05

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Kevin Garza, Jeremy Tou

Report | Print

Aug 09, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the number provided below. Jeremy Tou jtou@lithia.com General Service Manager

August 06, 2022

Dealership Rating

Employee Rating

Fast service. And friendly staff. I’ve been coming here for many years for the services on my car. They take good care of it. And friendly staff. I’ve been coming here for many years for the services on my car. They take good care of it. More

by 59BIG

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ian Chase , Kevin Garza

Report | Print

Aug 08, 2022 -

Lithia Hyundai of Anchorage responded

Lithia Hyundai of Anchorage is glad to have you as a valued and returning customer. Our Service Team is glad to provide you with fast service, friendly interactions, and good care for your vehicle. We look forward to assisting you more in the future.

August 05, 2022

Dealership Rating

Employee Rating

After the first repair ($1,400) failed to remedy the issue they offered another solution for an additional $2,400. They eventually agreed to give me credit for the original repair cost so I ended up pay issue they offered another solution for an additional $2,400. They eventually agreed to give me credit for the original repair cost so I ended up paying an additional $1,000. $2,400 total paid and the squeal in my steering wheel has not gone away. It was a squealing sound from the steering wheel and after two major parts replaced costing me $2,400 the wheel still squeals. More

by RMYREN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Jeremy Tou

Report | Print

Aug 08, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

Dealership Inventory (217 Vehicles)

2026 Hyundai Palisade Hybrid | new

$49,190

2026 Hyundai Palisade Hybrid

new

Abyss Black Pearl exterior

Automatic

All-wheel Drive

$49,190

View Vehicle Details

View Details

2024 Hyundai Sonata | used

$29,992

2024 Hyundai Sonata

used

Carbon Blue exterior

Automatic

Front-wheel Drive

$29,992

View Vehicle Details

View Details

2022 Hyundai Kona | used

$22,922

2022 Hyundai Kona

used

Lunar White exterior

Automatic

All-wheel Drive

$22,922

View Vehicle Details

View Details

2026 Hyundai SANTA CRUZ | new

$41,545

2026 Hyundai SANTA CRUZ

new

Rockwood Green exterior

Automatic

All-wheel Drive

$41,545

View Vehicle Details

View Details

2026 Hyundai Tucson | new

$43,375

2026 Hyundai Tucson

new

Phantom Black exterior

Automatic

All-wheel Drive

$43,375

View Vehicle Details

View Details

2025 Jeep Compass | used

$28,382

2025 Jeep Compass

used

Red Hot Pearlcoat exterior

Automatic

Four-wheel Drive

$28,382

View Vehicle Details

View Details

View All Inventory